We are back from our one night stay at 1 borneo, the pros and cons are listed below:
-what a disappointment with their accounts department, Although they have refunded the room charges to us, there is a loss incurred due to foreign exchange,despite calling my husband for confirmation of our particulars prior to our trip, up to date,they have not remit any refund of the foreign exchange loss to us as promised.
-Despite booking the hotel rooms in june, when we arrive,they actually proposed to us, putting two singles beds together to make a queen size bed to replace the king size bed.Saying their occupancy is full and later on went on to explain they try to put 2rooms beside each other for booking under one name. ( we booked 1 king size bed room and a 2 singles bed room) But luckily this is resolved very fast when we said we don't mind the rooms are not beside each other.
-No shower cap, no bathing robe, no slip on soft slippers available in room
-security issue: hotel is near hypermall and thus, anyone can enter the hotel lifts via the walkway.
- Very up to date decor with lcd tv,warm light etc.
-Bathroom has very good shower facilities and see through glass from the bathroom to the bedroom area
-Good variety of breakfast
-20-30mins taxi ride to airport
-A walkway near the hypermall which is very convenient for shopping
Other than the booking issue we have with this hotel, overall, we are quite satisfied.
Upon check -in, a RM$200 will be blocked from your credit card for 7 days, hopefully there will be no error in this money issue again.
- Official Description (provided by the hotel):
- Located within a 25-minute drive from the Kota Kinabalu International Airport, The Klagan Regency offers exceptional comfort and value in Kota Kinabalu. The hotel has direct access to 1Borneo Hypermall which houses a selection of over 300 shopping, leisure and dining outlets. The Klagan Regency is also an excellent venue for any events with the capacity to hold up to 1,800 persons. It's close proximity to many corporate and government offices as well as several tourist attractions in Kota Kinabalu, making this the preferred hotel for leisure and business travellers alike. ... more less
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- Also Known As:
- Novotel Kota Kinabalu 1borneo Hotel Kota Kinabalu
- Accor Kota Kinabalu
- Kota Kinabalu Novotel