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4 of 5 bubbles Review of The Klagan Regency

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The Klagan Regency
Ranked #56 of 91 Hotels in Kota Kinabalu
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834 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (79)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
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English first
Tokyo, Japan
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 bubbles Reviewed 19 October 2009

If you don't mind the location, it is really a good hotel to stay. It is located in a shopping mall. No doubt, there is limited good eateries in the mall. I really like the design of the room, the bathroom, and it is clean and it is of a good size. In terms of price, it is not too bad. Of course, you can't compare this to another Novotel in Bangkok (bear in mind that Thailand has put in lots of efforts to promote tourism and thus their hotel quality are of a higher standard). Overall, I have no complaint on this hotel and would love to stay here again during my next trip if I do rent a car. They provide free internet connection in the room. However, the internet connect service at the lobby is really slow.

  • Stayed October 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank vwell_1999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
73 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 14 October 2009

My BF and stayed at the Novotel in KK for 3 days in August 09.

It was a nice hotel. The rooms were new and modern. Personally, I didn't like all the glass because of the sharp edges e.g. in the bathroom. The BF however, loved the bathtub with a view of the TV. The hotel also provides DVD players for guests. TV Channels Selection was ho-hum and service was so-so compared to some of the other Novotel's around the region. My BF loved the Macbook terminals downstairs and he was using them twice a day for his fantasy baseball.

The room we had was on the 9th floor facing the road. Although the Novotel is located right on top of the 1Borneo Mall, the location is pretty much in the middle of nowhere. There were mountains on one side and a road facing a field / shophouses on the other. Cab fares from the airport are very expensive at RM50 (the price was just raised in Aug). A one way trip to KK City would be between RM20-25.

If you are able to, don't bother with the free shuttle service. It is not worth the hassle. First of all, the location of the shuttle is very far away, right at the other end of the hypermall. Next, they have a very strange ticketing system where you can collect the shuttle tickets only half an hour before the bus leaves. Tickets run out very fast (within minutes) and if you don't get a ticket, you can't get up the shuttle.

There are just too many students from Unimas and the locals using the shuttle and we ended up missing 2 buses and wasting almost 1 and 1/2 hours just to get on the bus.

The Mall itself is huge but not yet fully completed. There is enough variety of shopping and food. There are also a few massage places that my BF and I frequented during our stay.

Overall, if you are heading towards Mt Kinabalu or have planned trips/ transport available, this would be a good place to stay. However, if you wish to go to the KK City, you would need to factor in the expensive cab fares.

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Klagan Regency

Property: The Klagan Regency
Address: Tb-00-01 | 1Borneo Hypermall, Jalan UMS, Kota Kinabalu 88450, Malaysia (Formerly 1 Borneo Hotel)
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Spa Hotel in Kota Kinabalu
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — The Klagan Regency 3.5*
Number of rooms: 269
Official Description (provided by the hotel):
Located within a 25-minute drive from the Kota Kinabalu International Airport, The Klagan Regency offers exceptional comfort and value in Kota Kinabalu. The hotel has direct access to 1Borneo Hypermall which houses a selection of over 300 shopping, leisure and dining outlets. The Klagan Regency is also an excellent venue for any events with the capacity to hold up to 1,800 persons. It's close proximity to many corporate and government offices as well as several tourist attractions in Kota Kinabalu, making this the preferred hotel for leisure and business travellers alike. ... more   less 
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Also Known As:
Novotel Kota Kinabalu 1borneo Hotel Kota Kinabalu
Accor Kota Kinabalu
Kota Kinabalu Novotel

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