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“Chic Hotel”
Review of The Klagan Regency

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The Klagan Regency
Ranked #59 of 91 Hotels in Kota Kinabalu
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835 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (80)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Any
English first
NZ
2 reviews
Reviewed 4 October 2009

Very disappointing experience. Rooms very small and the bathrooms poorly designed and dangerous. Walls and floors all wonky! Swimming pool closed with no warning. Breakfast bad quality food and inconsistent. Not usual Novotel standard at all

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank firsttimeborneo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
singapore
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 September 2009

We are back from our one night stay at 1 borneo, the pros and cons are listed below:

cons:
-what a disappointment with their accounts department, Although they have refunded the room charges to us, there is a loss incurred due to foreign exchange,despite calling my husband for confirmation of our particulars prior to our trip, up to date,they have not remit any refund of the foreign exchange loss to us as promised.

-Despite booking the hotel rooms in june, when we arrive,they actually proposed to us, putting two singles beds together to make a queen size bed to replace the king size bed.Saying their occupancy is full and later on went on to explain they try to put 2rooms beside each other for booking under one name. ( we booked 1 king size bed room and a 2 singles bed room) But luckily this is resolved very fast when we said we don't mind the rooms are not beside each other.

-No shower cap, no bathing robe, no slip on soft slippers available in room
-security issue: hotel is near hypermall and thus, anyone can enter the hotel lifts via the walkway.

pros:

- Very up to date decor with lcd tv,warm light etc.
-Bathroom has very good shower facilities and see through glass from the bathroom to the bedroom area
-Good variety of breakfast
-20-30mins taxi ride to airport
-A walkway near the hypermall which is very convenient for shopping

Other than the booking issue we have with this hotel, overall, we are quite satisfied.
Upon check -in, a RM$200 will be blocked from your credit card for 7 days, hopefully there will be no error in this money issue again.

Stayed September 2009, travelled with friends
Helpful?
Thank dancingkueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Klagan Regency

Property: The Klagan Regency
Address: Tb-00-01 | 1Borneo Hypermall, Jalan UMS, Kota Kinabalu 88450, Malaysia (Formerly 1 Borneo Hotel)
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Spa Hotel in Kota Kinabalu
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — The Klagan Regency 3.5*
Number of rooms: 269
Official Description (provided by the hotel):
Located within a 25-minute drive from the Kota Kinabalu International Airport, The Klagan Regency offers exceptional comfort and value in Kota Kinabalu. The hotel has direct access to 1Borneo Hypermall which houses a selection of over 300 shopping, leisure and dining outlets. The Klagan Regency is also an excellent venue for any events with the capacity to hold up to 1,800 persons. It's close proximity to many corporate and government offices as well as several tourist attractions in Kota Kinabalu, making this the preferred hotel for leisure and business travellers alike. ... more   less 
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Also Known As:
Novotel Kota Kinabalu 1borneo Hotel Kota Kinabalu
Accor Kota Kinabalu
Kota Kinabalu Novotel

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