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“Good service and Modern style”
Review of The Klagan Regency

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The Klagan Regency
Ranked #59 of 91 Hotels in Kota Kinabalu
bandar seri begawan
Level Contributor
40 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Good service and Modern style”
Reviewed 7 December 2010

i went to KK last weekend with my wife. first impression about the hotel when we walked in the simple yet modern style of deco. we were greeted with warm smile by Michele. the check in service was fast and we went to our room straight away. Again, it suprised us, the room was simple, clean and with modern style.

the pool also good, but since now it's mansoon season, it is not recommend to swim since the wind plus pool water can chill your bone.

definately will come again...with our children next year!

  • Stayed December 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank khails
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NKK1B, Communication Executive at The Klagan Regency, responded to this review, 14 December 2010
Greetings from Novotel Kota Kinabalu 1Borneo.

We would like to thank you for choosing Novotel Kota Kinabalu 1Borneo as your accommodation choice and for taking the time to share with us your experience in our hotel.

We are delighted to learn that you had an excellent stay with us and particularly value our hotel. Likewise, we are pleased to note that you appreciate the friendliness and assistance of our Front Office Associates. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday.

In addition to that, Novotel Kota Kinabalu 1Borneo is a family friendly hotel and we will ensure that guests traveling with family will be made easy here.

It is through feedback such as yours that we are able to improve the quality of our products and services to better meet the needs of our guests.

We all look forward to welcoming you back to Novotel Kota Kinabalu 1Borneo in the very near future and in the meantime, if we may be of any further assistance, please do not hesitate to let us know.

Yours sincerely,
Ricky Richard
Communication Executive
Novotel Kota Kinabalu 1Borneo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (80)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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English first
Johor Bahru, Malaysia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 December 2010

We travelled to KK in a family of 2 adults and 2 kids. Amongst the many hotels we researched for our stay in KK, we selected this hotel due to the "children stay and eat breakfast for free" offer as well as its reasonable rates. The staff and manager (Mr Suresh) were attentive to our needs. On the second nite of our stay, the air cond in our room failed to function and caused us some inconveniences in moving rooms. To our pleasant surprise, we were upgraded to a much bigger room the next day.
Cons: Hotel is located 15 mins drive away from city center, but within a big shopping mall. In std rooms, shower stall/bathtub is only partially covered by glass. Hence, water can easily splash to the floor outside the bathtub.

  • Stayed November 2010, travelled with family
    • Value
    • Location
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Helpful?
1 Thank ChuLC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 26 November 2010

Nice hotel, good service, good value for money but a bit far from city centre.

  • Stayed November 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 18 November 2010

this was another ACCOR treat. The hotel was superb, with it being located in a large mall, also was very convienient.
the staff as you konw, in all asian destinations reflect the people, so they were very helpful and freindly.
my only "BEEF" no pun intended, was the fact that this was the first hotel i could have Bacon for breakfast. added to the fact that i do not eat any Poultry products except frp eggs, then my chioce was limited for the three days.

however i would still reccomend the hotel to freinds, but advise them not to expect bacon on the menu.

regards

andy Holland

---- -------

  • Stayed November 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Putrajaya
1 review
Reviewed 10 November 2010

The hotel is intergrated with 1Borneo shopping centre. It is good if you are planning to enjoy your shopping or entertainment.
The room is clean and good, the room have bathtub and between toilet and bed area, they have big glass that option you to open or close so you can enjoy watching 32' flat screen while taking hot/warm bath.

The swimming pool is nice with artificial waterfall and jacuzzi. The sauna is not free here.

  • Stayed November 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank interferens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Klagan Regency

Property: The Klagan Regency
Address: Tb-00-01 | 1Borneo Hypermall, Jalan UMS, Kota Kinabalu 88450, Malaysia (Formerly 1 Borneo Hotel)
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Spa Hotel in Kota Kinabalu
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — The Klagan Regency 3.5*
Number of rooms: 269
Official Description (provided by the hotel):
Located within a 25-minute drive from the Kota Kinabalu International Airport, The Klagan Regency offers exceptional comfort and value in Kota Kinabalu. The hotel has direct access to 1Borneo Hypermall which houses a selection of over 300 shopping, leisure and dining outlets. The Klagan Regency is also an excellent venue for any events with the capacity to hold up to 1,800 persons. It's close proximity to many corporate and government offices as well as several tourist attractions in Kota Kinabalu, making this the preferred hotel for leisure and business travellers alike. ... more   less 
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Also Known As:
Novotel Kota Kinabalu 1borneo Hotel Kota Kinabalu
Accor Kota Kinabalu
Kota Kinabalu Novotel

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