What a mistake! We booked into this hotel because it is part of the ACCOR chain and we normally expect good quality from this standard of hotel. At the hotel is only 3 years old, we expected top quality fittings and finishes.
On arrival at the hotel - miles from the main city of Kota Kinabalu - we found that the pool was closed for renovation - a renovation that seems to be on the never never plan. We went for a look and the pokey pool area looked abandoned. The gym only had a couple of machines and was poorly maintained. The staff were most accommodating and managed a special pass for us to visit a pool in a complex around 500m away through the attached shopping mall.
Our room was on the 17th floor and the staff told us we may hear a little "tapping" as there were renovations above us - TAPPING?? there was a jack hammer slamming into our ceiling! The superior room was stark, with vinyl flooring and no artwork. The paint was peeling and the room smelled dank. After another complaint, the helpful staff upgraded us to a suite - lots of room but once again peeling paint and wallpaper.
The front of house staff were as helpful as they could be but the manager never actually spoke to us, leaving his staff to do the dirty work. I emailed the district manager about our concerns but as yet have had no response. My opinion of Novotel hotels has greatly diminished as a result of our unpleasant stay.
- Official Description (provided by the hotel):
- Located within a 25-minute drive from the Kota Kinabalu International Airport, The Klagan Regency offers exceptional comfort and value in Kota Kinabalu. The hotel has direct access to 1Borneo Hypermall which houses a selection of over 300 shopping, leisure and dining outlets. The Klagan Regency is also an excellent venue for any events with the capacity to hold up to 1,800 persons. It's close proximity to many corporate and government offices as well as several tourist attractions in Kota Kinabalu, making this the preferred hotel for leisure and business travellers alike. ... more less
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- Also Known As:
- Novotel Kota Kinabalu 1borneo Hotel Kota Kinabalu
- Accor Kota Kinabalu
- Kota Kinabalu Novotel