As with everything, sometimes you just have to make a decision. We had read the reviews and booked here regardless of the negatives. The hostel is located on one of the main streets - very easy to find and about 5 minutes walk from where the buses and taxis go to Kudat. We had booked in after a late flight, and were staying one night. There is someone on the desk who buzzes you in - nice to have that extra security.
The ladies on the desk are very helpful - we had booked a private room - shared shower and toilet with the other rooms on the floor. Both the toilets and showers were very clean. The room was pretty basic - clean sheets and a blanket.
The breakfast was toast and noodles. Free tea and coffee all day, and plenty of restaurants and coffee shops along the street. The wifi was a little intermittent - but there are also 2 computers which were pretty fast.
We felt it was very good value for money - there is a large and clean communal area - the ladies are constantly cleaning and mopping, and keeping everything in order.
We actually booked to go back for another 2 days as it was such a great find. More