We stayed here for one night and it was a disappointment from start to finish. Upon arrival, we were shown to a six-bed dorm despite having booked a double and family room on agoda. It was only when we complained that we were also given the family room. There was no apology for the fact we had a cramped and dingy dorm instead of the double room we had booked. The girl completely failed to see what our problem was.
We only managed to find two toilets, both which were marked as mens. This was a bit off-putting for a group of five girls. Both were constantly soaking wet, despite one of them not containing a shower; the source of the water was a mystery.
In the aforementioned dorm-that-was-not-a-double, the aircon unit leaked all night long. This left a huge puddle of water that seeped under one of the beds and across the floor. The bed sheets we were given were strange synthetic blankets and the towels looked like they were hand-me-downs from a long forgotten childhood, threadbare with faded pictures of teddybears that were nothing short of depressing.
The final sting, which categorised this experience as "terrible" as opposed to just "unpleasant", didn't appear until after we had checked out: scores of angry red and horrendously itchy bedbug bites all over my limbs and back. This was despite having checked the bed before sleeping in it and not having seen anything suspicious.
Conclusion: stay well away from the beacon of this travellers nightmare.
- Official Description (provided by the hotel):
- WARM GREETING FROM BORNEO TRAVELLERS LIGHT¦ Travellers' Light is Clean, Cozy, Comfortable and one of the new lodge in city center. We are Safe and Convenience, the Police Station is our neighbor. Also having the exotic rain forest at our backyard garden which you will observe and hear the butterflies and birds in their natural habitat. 'CLEANLINESS IS OUR TOP PRIORITY' ... more less