Stayed here for 7 days ,arrived early to book in, great welcome but spent nearly 45 minutes trying to get a room that my family could fit into.I booked this hotel through Air Asia Go with flights. Air Asia Go accepted my booking for a Gallery Room with free breakfast for 2 adults & 1 child.The hotel advised us an extra bed would not fit in this room, then wanted us to pay for another larger room & childs breakfast.
I pointed out as per the terms & conditions of the booking with Air Asia Go the booking and monies had been accepted and no mention of the fact that 3 people could not fit in this room,I pointed out a clause that stated once the booking had been accepted there would be no further charges. I advised the Manager (Jet ) that he needed to sort this out with Air Asia Go. After not getting anwhere with a larger room I advised the manager we where tired from our flights and went up to the room but not before i advised the manager i would be sleeping in the foyer on the couch tonight.Within being in our room 10 minutes management phoned and advised they had a larger room with no extra charge but had to pay for my daughters breakfast by this stage i accepted this. I have since lodged a complaint with Air Asia Go but have only recieved an apology and that management would look into this.
Access to 1 Borneo shopping mall is through the rear entrance of the hotel and we found this very convienent and ate in the mall most nights at various establishments. the rooms where a bit tired the bed and pillows were comfortable. housekeeping was a bit slap and dash and we had to ask for items at times. wifi was free , breakfast was the same every morning with little change to choices a lot of asian choices but not much for westerners. breakfast was acceptable the quality was only average.the passage ways in the hotel where tired and worn and the air conditioning never seemed to work in these areas. the pool area was good. OK for a short stay but 7 km from town and the beachfront so unless you like shopping not much else to do.
- Official Description (provided by the hotel):
- Grand Borneo Hotel, a fast growing home-grown brand, makes its debut in the pulsating tropical wonders of Kota Kinabalu. This 325-room property of modern chic deluxe class forms an integral part of the largest mall in Sabah - 1Borneo Hypermall - an entertainment complex with over 400 stores of leisure, entertainment and culinary delights. This international class hotel caters to business travelers as well as holiday makers. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Asiatravel.com Holdings, Southall Travel, Ctrip TA, Booking.com, TripOnline SA, Expedia, HotelsClick, Hotels.com, Ebookers, Evoline ltd, 5viajes2012 S.L., Cancelon and HotelQuickly so you can book your Grand Borneo Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.