booked this hotel through the hotel website with attractive rate and i paid it all during the booking.
we arrived at the before the check-in time and the hotel main door was undergone some renovation and the way blocked by the building materials so car cant drive up to main door.
bad thing is no one help us to carry the heavy luggage and we got to carry it all the way from the road side to the hotel lobby!
after we put down our luggage and came back few hours later. we able to check in smoothly i guess. but apprarently not!! once we opened the hotel room, it was still in mess. oh my god, we're suspecting ourselves enter people's room. but how come we can open up with the door key provided?
after long investigation, we came out with a conclusion that the hotel room not yet cleaned up after the previous guests checked out! omg, this is the first time i met this situation. then we quickly rushed to the lobby and told the staff. the staff just answered us that it was a mistake, he should have gave us other room key.
WHAT A BIG MISTAKE I EVER SEEN BEFORE!
If not i've paid all and the money is not refundable. i think i will leave the hotel as quickly as i can.
i promised myself that i won't return to this hotel anymore. the front desk staffs overall are very impolite and no manners!