We booked this hotel as a mid budget option as we were travelling to 3 different places as part of our honeymoon. We needed 2 nights accommodation just for a shower and to rest our heads as we had arranged a trip to Sandakan / Sepilok the following day and would be going to Shangri-La Tarung Aru the day after that for a beach based experience. We made our booking through Late Rooms, who I have found to be very good in the past.
We got there and were allocated a room on the 8th floor. The room was quite large and of an odd layout. It had the smell of a budget chinese buffet you wouldn't want to go to.
The oversheet was clean but it could be seen that the duvet was stained and there was an inexplicable stain on the head board about 4 feet above the pillows. I moved a chair to sit down and a large cockroach scuttled away disturbed from its slumber. I can't say that hasn't happened before in a hotel and it is in the tropics, so I didn't worry too much about it at the time. I was surprised to find a cockroach as the only item in the minibar though.
We went to bed and it became apparent that the air conditioning wasn't really functioning despite the range of available settings. This would explain the sweat stained bedding. The 8th floor windows would neither open or close allowing the sub optimal combination of lots of street noise without ventilation.
As I attempted to get some sweaty sleep, I felt something on my leg. Aiming a half-hearted slap at my leg, I felt a squelch. Wiping the ex-cockroach off my hand onto the side of the bed I eventually got some sleep. The bathroom too had its share of infestation. In the morning, I did not tell my wife about my night time visitor, as she had one more night to sleep there and this would have kept her awake.
We left for our trip the next morning and returned late in the evening. We noted that the room had actually been cleaned and tidied and the bed made.
The following morning, I was unable to get a hot water shower and was told but the hotel staff that they would look into it. Nothing happened about this. It was at this time I told my wife about hte cockroaches in the bed. She thanked me for not telling her earlier.
On checking out, we mentioned the hot water situation again. I pointed out that on a campsite, I may encounter insects, but I usually get a hot shower! No explanation was offered (some kind of apology, however insincere would have helped) but the staff just shrugged and proceeded to take the full payment from us. I stood back and let my wife complete the details and informed them that more people would find out about the quality that the Tang Dynasty has to offer. Don't say no-one told you.
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