.. we booked in advance, turned up to check in and immediately decided to cancel our (and two other rooms that we had booked). Why? First the entrance to the hotel is a half built building site. Second, the lobby bar was being remodelled and a jack hammer (or two or three - it certainly felt like it) is going constantly from 8 am to 5 pm each day (with an hour for lunch). The noise was horrendous in all the relaxation areas of the hotel and importantly around the pool. Third, , the rooms (at least the one we were allocated) looked nothing like the website and was small, dark, and dirty. Fourth, the hotel is extremely tired/dirty - eg the concrete corridors dirty (coffee stains everywhere), paint peeling, the public toilets on the ground floor disgusting and a health and safety hazard (eg two doors wouldn't shut because of rusty nails sticking out the door frame, one of the taps came off in my hand) and the staff here are just so rude and unhelpful. when we said that we were not prepared to stay inthe hotel with the construction going on, we were told that that we would have to wait to hear that we would be refunded - payments are handled by a different company it would appear (not the hotel itself). Despite the staff confirming they would contact us later that day, we still await to hear from them and have lodged a dispute with Visa (note - when booking this hotel, you have to make an authorisation for them to take the full amount from your card. What they don't tell you - as they have no terms and conditions - is that that payment is taken weeks before you arrive, not on arrival as is the custom. We shall be fighting to get a refund for our three rooms as this hotel, its staff, and processes are the worst I have ever ever come across (for the reader's information, we went to stay at the Rasa Ria for not that much more and it is heaven there)
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- Also Known As:
- Tuaran Beach Hotel Kota Kinabalu