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“Tiny rooms with rude service”

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Cititel Express Kota Kinabalu
Ranked #19 of 92 Hotels in Kota Kinabalu
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Tiny rooms with rude service”
Reviewed 25 July 2013

The worst hotel service I have ever received. You are not getting your value worth. Staffs are dumb and inefficient. They lack common sense in accomodating the needs of tourists. There are 3-4 receptionists at the front desk who have no idea what they are doing. They do not have the courtesy to take care of a tourist in need.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank aznjlee1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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527 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (90)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Kuala Lumpur
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 July 2013

We stay on early of July, when I first step into the room...we was disappointed by the tiny size of the room...it was even smaller than the First World Hotel in Genting Highlands. I was totally upset & disappointed! After I checked around the room, there is no electric kettle, how come a so-called 3 star hotel do not have electric kettle???
And checked with receptionist, been informed we can get hot water dispenser in Level 11, so everyday we need to go level 11 to get our drinking water. One day we suddenly found out the floor that we stay, along the corridor end corner, there is also a water dispenser machine over there, we feelings like cheated or fool by the hotel stuff...
Location is very good, walking distance to Centre Point mall...seafood restaurants are just downstairs of the hotel...

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Giellena_Yee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cairns, Australia
Level Contributor
57 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 23 July 2013

Cititel is a well located business hotel. Things I liked included water ( hot and cold) on each floor, a small business centre, free wifi, cleanliness and the helpfulness of staff. The desk is manned 24 hours and taxis can be arranged quickly if you have an early morning check out. Before 6pm there is a 50% surcharge for taxis. Set prices for taxis is good. It is located near the long distance bus terminal and amongst some great eateries. The rooms are tiny though and a bit awkward to use the hanging space.

  • Stayed July 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank alp390
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 July 2013

Good for the budget traveller. Very small basic room and no window, hence relatively pricey for a place to basically wash up and lay your head. Not for people who wants to enjoy room and facilities (none). Clean. Concierge was efficient and friendly. There is a water cooler near the lift for water refill or to make your own hot drinks (mugs and instant mixes provided). Very good location with eateries and restaurants all around and walking distance to Gaya weekend market, Central market and major shopping malls as well as to the bus terminus.

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BernOng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
71 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 21 July 2013

Very small room and quiet expensive for what you get. Breakfast is OK.
Location is also nice, but KK being small, you are never far from anything...
I probably won't go back there as I find the value for money rather poor.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kota Kinabalu, Malaysia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 July 2013

Hotel location is excellent. Walking distance to major eatery, Gaya Town and Malls. Room was clean and comfort. But room are small! The bed took up nearly the entire room! I wanted to extend my stay before my check in but after seeing the room I decided to switch to another hotel which is 5 mins walk from there!

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ivan2389
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Kota Kinabalu hotels

Singapore, Singapore
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 July 2013

Hotel location is excellent.Walking distance to major eatery, Gaya Town and Malls. Room was clean and comfort.Hope they can improve on Wifi speed, you can't watch a 3 mins youtube clips as it hangs often. Also, to add a small mini - Fridge so as to store drinks.
Hotel is ideal for holidays makers who spend most time outdoor and valued for money. Staff were friendly and helpful. If you are looking for basic comfort without excess, this is the hotel.

Room Tip: For people who are 6 feet 8 onward. Ask for roomy bed space.
See more room tips
  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cititel Express Kota Kinabalu

Property: Cititel Express Kota Kinabalu
Address: No. 1 Jalan Singgah Mata, Kota Kinabalu 88000, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Best Value Hotel in Kota Kinabalu
Price Range (Based on Average Rates): £
Hotel Class:3 star — Cititel Express Kota Kinabalu 3*
Number of rooms: 275
Reservation Options:
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Also Known As:
Cititel Express Kota Kinabalu Hotel Kota Kinabalu

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