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Reviewed 7 November 2018 via mobile

Very smooth experience. Fast check in, nice and clean room. The staff is very efficient, I left some clothes for laundry and got them back just hours later. They don't have an in house restaurant but 10 meters from the entrance is both a 24 hour convenience store and a small eatery.
Location is about in the middle of everything, 10 minutes walk to big malls, or use a Grab to go where you want

Date of stay: November 2018
Trip type: Travelled solo
Thank Giulio B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 October 2018 via mobile

Basic small rooms, clean. Mattress needs replacing as it's rather soft to sunken in abit. Not too friendly for my back.
Brekkie very basic some noodles, fried rice, omelette and two fruits, papaya and water melon.
The first night seems power outage for some time before restored.

Date of stay: October 2018
Trip type: Travelled on business
1  Thank Wolv3rin3
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 October 2018

The location is good. Easy access to everywhere. Easy to get Grab. Also to walk to nearby attractions. The bed was so good and comfortable. Room was clean. However, the breakfast was so lousy. Did not expect the breakfast to be this bad at Cititel Express.

Room tip: Please request room with windows, at least you'll get to see outside.
Date of stay: September 2018
  • Trip type: Travelled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank Jia_SZFZ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 October 2018

stayed here for 3 nights. location is good. small and clean room but it is worthy with the price. easy to get the foods as there were lot of restaurants nearby the hotel. The only problem with this Hotel is its sound proofing is bad. even you can hear other people talking in the next room.

Date of stay: September 2018
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank syawal p
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 August 2018

Arrived late but the receptionist was helpful.
The room was expected to be small (as most of the reviews here). Comfortable just for one person stay As I was staying alone - not much complain.
At 12 midnight, the air-conditioning system leaked and water dripping from the system to the floor. I was too tired to call the receptionist. Put the waste bin at the dripping area and went back to sleep. The next day I reported the incident during check out.
Just stayed there for 9 hours.
Breakfast simple.

Date of stay: July 2018
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank Liza N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CititelExpressKK, Hotel Manager at Cititel Express Kota Kinabalu, responded to this reviewResponded 1 September 2018

Dear valued guest,

Thank you for your feedback. Our apologies for the air-conditioning problem in your room. Thank you for highlighting to us upon departure and we have fixed the air-conditioning system on the same day. We look forward to welcoming your return in the near future.

Warmest regards,
Sherry Yee

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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