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“I forgot a cell phone in the room...and was stollen!!”
Review of DeGalleria Hotel

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DeGalleria Hotel
Ranked #36 of 81 Kota Kinabalu B&B and Inns
Reviewed 8 June 2011

This rating is all about my bad experience at this property. I booked through agoda at a reasonable price for a superior room...and has no window! Room was clean but small. No space for a couple plus bags. The hotel announces free internet in rooms but the connection was down for 2 days, only wi-fi was available in the lobby.
And worst thing was that we forgot a cell phone on the bed (between the sheets and the duvet). I called as soon as I noticed on the same day but they said housekeeping did not find anything (I am 100% sure the phone was left on the bed). The shower was licking and the floor of the bathroom got completely wet. Not even an appologise or a nice word. Staff very unfriendly. Would not recommend it.

  • Stayed: June 2011, travelled as a couple
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3  Thank AroundTheWorldBCN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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36 - 42 of 58 reviews

Reviewed 30 March 2011

Pro:
Room: Modern, good air circulation, safety box
Location: in town centre, very nearby halal restaurants,
Service: good

Cons:
Room: Small, broken table, no free wifi, the water heater need time to warm up

  • Stayed: March 2011, travelled solo
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1  Thank Alfa82red
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 October 2010

Check in for one night during my weekend stay here in Kota Kinabalu. Surprisingly the check in was quick, the room and toilet was very clean and nice. Comfortable bed and good air conditioning system. The size of the room is a bit smaller but enough to give you a good night sleep. The hotel was just recently renovated.

Locations wise, its right in the city centre (Kampong Air) closed to many Live seafood Restaurants and 7-11 stores. Night market was right in front of the hotel.

Would certainly stay here in future and recommend to others. The staffs are friendly and helpful throught out my stay.

  • Stayed: August 2010, travelled solo
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Thank bizarre98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 March 2010

i had this booked way way in advance. 2 superior rooms, 4 beds. all confirmed. when we arrived at 6pm, we were told that they had booked us into another 2 rooms, windowless, queen sized beds. i am NOT convinced that it was a simple mix-up of my original request and i am pretty sure our rooms were put on offer to whatever walk-in guests that came in that day. yes, we did arrive late (like the previous reviewer) BUT this was communicated at the TIME OF BOOKING.

hellllooo...... there is a very good reason why we are opting to pay more (bigger room and windows) and requesting for individual beds. perhaps that didn't really occur to the guy at the front desk. DUH. his apology was weak and insincere to say the least. we cancalled, walked over to another establishment 10 minutes away.

all this crap, straight after a mt kinabalu climb. wonderful.

this is a fairly new (refurbished at least) hotel, but its pretty obvious that the management would hardly care for your business. it is surrounded by a good number of similiar budget options but all of which does a pretty good job of reminding you about the bates motel.

if you're on a tight budget, this is one of your best bets. as long as you can accept the unreliability that comes with it.

thanks, but no thanks.

Stayed: March 2010, travelled with friends
Thank whereverimayroam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2010

The hotel was clean, pretty new, and in a good location. We could easily walk to the night market and waterfront. A bit far to Jessleton Point, but still walkable. A funny little clothing & trinket market pops up in front of the hotel every night.

We stayed in the cheapest room, and it was definitely very tight. We had to put our large suitcase on the bed in order to open it. I think the bigger rooms with windows would have been a better choice.

They play "elevator music" in the lobby and hallways which we asked them to turn off at night and in the morning. There were also some rude guests talking loudly in the hallways late at night & early in the morning. We called reception and they took care of it.

Overall, the staff was very friendly and check-in & -out went smoothly.

  • Stayed: February 2010, travelled as a couple
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1  Thank tnwinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 January 2010

I booked the hotel for 31.December a week in advance for 2 nights. As my friend and me did not want to sleep in windowless rooms we opted for the Superior Room which they had on opening promotion for 118 MYR. By the time we arrived from the airport - 10pm - and wanted to check in the hotel had a sign saying "Full". I was happy that we did an advance booking and expected everything to go smoothly and saw us in our room in 5 minutes. Unfortunately they had screwed up the reservation and did not have the Superior Room left. After some time they offered the Deluxe room for one night and the Superior for the second - even so they were fully booked. As it was New Years Eve and the staff behind the reception was very helpful but could not decide anything by themselves but always needed to contact someone via mobile we accepted the room and asked to pay only the lower price for both nights. They agreed and we could move in. The Deluxe is really super small - at least the one we had - no window, barely can walk around the bed, and not much of a space between the toilet and the wall.
The Superior the next day was much better and spacious with window. Both rooms were very clean and as it is newly renovated it is value for money.
It is a budget hotel so the area with the night market in the front and the surrounding houses might not be too appealing but inside it is really good.
Despite the failure with the booking I would still recommend this hotel.

  • Stayed: December 2009, travelled with friends
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Thank Jessica-Singapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 November 2009

good value for money, strategic location, very clean rooms, helpful staff !
deluxe rooms a bit too tight.

  • Stayed: November 2009, travelled as a couple
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Thank cucinera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DeGalleria Hotel

Address: No 14 Jalan Sentosa | Bandaraya, Kota Kinabalu 88000, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Restaurant Room Service
Hotel Style:
Ranked #36 of 81 B&Bs / Inns in Kota Kinabalu
Price Range: £15 - £22 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — DeGalleria Hotel 2*
Number of rooms: 34
Reservation Options:
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