I booked this hotel because of its great reviews and the #1 ranking at TA. However, I guess it was my mistake that I didn’t tailor my expectations to the offered price, thus I was disappointed with the rooms. I stayed in both Compact S and D rooms, which faces the back line of an old building and rubbish dump. I was expecting windows with greeneries as shown on the website, but only to realized that not all rooms had that facing.
I must say that it’s a good budget hotel with no frills - adding up to cost for budget travelers, and for traveler type who aren’t too fussy. Unfortunately, I belong to the “fussy type” and I agree with another TA reviewer that some of the reviews oversell the place, thus I’m listing more downside with the place as compared to the upside which could be read in most reviews:
Very good service and a big thank you to Ling Ling. Every staff I met was friendly and helpful.
Downside (note: these are very minor issues which may not bother you if you are aware that this is a no frills budget hotel) :
Small rooms - This wouldn’t be an issue if size does not bother you: Compact S room had very little room for walking and I had no place to put my luggage bag! I had to put my medium sized luggage (it’s not the big type) on the floor in between the twin bed and couldn’t open it up fully (180 degrees, I can only open 90 degrees). Compact D room is slightly better as it had a queen size bed which gives a bigger walking area by the side of the bed.
No telephone in the rooms! So don’t expect to call operator or room to room. Many times I had to leave my young child in the room and take a short walk to the reception. This caused inconvenience as I’m traveling alone with a young child who may not like to be left alone in the room.
Issues with bathroom: cracks on the toilet seat which I got pinched many times… ouch! In addition, there was no toiletry ledge in the bathroom and there wasn’t sufficient space for me to put my toiletry bag at the sink area either. There was one very miserable holder which is attached to the instant shower unit. It wasn’t big enough for me to put both adults and kids toiletries, thus I had to put them on the floor which makes it troublesome when one had to bath young children.
No hand towel provided… unless you ask for it. Of course no hand towel holder too. The standard is two bath towels and every day I had to ask for hand towels as housekeeping does not replace it. Also, no tissue box is provided so I had to buy my own from the supermarket.
Somehow, I don’t find the bed comfortable and couldn’t get a good night rest throughout my stay. Again, it would not be an issue to you if you aren’t a sensitive sleeper who is used to certain quality comfort back home.
In a nut shell, this place is great if you adjust your expection to the price you are paying and not by it's #1 ranking above 5 star hotels.
- Official Description (provided by the hotel):
- Hotel Eden54 is a budget boutique hotel located in the city center of Kota Kinabalu, Sabah, near major shopping malls, banks, supermarket, restaurants, tourism offices and jetty to Labuan and other famous islands in Sabah. ... more less
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