I just had a horrible experience with this hotel. I had made an online reservation via their website and had received an email saying:
Thank you for choosing City Park Lodge!
We are pleased to confirm your booking of a deluxe double for 1 night.
Thanks and hope to see you soon.
However, when I called the hotel from the airport to inquire about transport to the hotel they advised me not to bother. I was told that there was no room and the hotel was full. When I told them that I have a reservation and provided my name I was instantly told there is no such booking and the staff member who was being very short, loud and rude hung up on me. I called back to see if there had been a misunderstanding but was told that I was not on the books and my email booking is irrelevant, I was hung up on a second time.
The effect of this was that I had to spend the night in Kota Kinabalu airport - not a pleasant experience!
This is unacceptable service for a hotel. Clearly they had overbooked and thus did not want to speak to me. This shows that they are interested in profit over integrity as I had an email confirmation but they would not recognise this because of what I assume was overbooking. It also shows a lack of reliability and honesty. Even if I was to spend tomorrow night in this hotel, could I really trust them enough to leave my wallet or other possessions lying around when they were dishonest and did not recognise my booking? it would be foolish to have such a faith.
I highly recommend you do not make any bookings with this hotel - you could end up stranded at the airport like I was. More importantly how could you trust your person and possessions with an establishment that lacks such basic standards of integrity, honesty and good will.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, TripOnline SA, Hotels.com, Booking.com, Agoda, Evoline ltd and 5viajes2012 S.L. so you can book your City Park Lodge reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- City Park Hotel Kota Kinabalu