We stayed at Gaya recently for one night at the start of our Borneo trip. The reception staff were rude, had problems with their credit card machines that caused a lot of delay and wouldn't let us check-in a minute before 2pm.
We had booked two rooms. The rooms itself were ok but the bathroom smelt of urine/sewer. We changed the one room that was unbearable but the replacement was not that much better.
Overall, I don't think Gaya is worth the money. The location is good (next to the mall Suriah Sabah) but the service and rooms are sub-standard. After touring Sabah we returned to KK and stayed at Oceania hotel. I can only sing praises about Oceania. One of the best hotels we have stayed in Malaysia.
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