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Gaya Centre Hotel
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Reviews (615)
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161 - 166 of 615 reviews
Reviewed 5 February 2014

Booked this as part of an AirAsiaGo package at the time. Centrally located, next door to a huge mall and walking distance from the jetty of Jesselton Point to the Tunku Abdul Rahman Marine Park, from which came our main itinerary.

Deposit (refundable) upon check-in, the room we got didn't have a sea view (just another building complex). Room for two was spacious enough, had an area to put luggage and had a closet with safe. Beds were okay, the air conditioning good, ample lighting and the television had enough channels to keep one occupied.

Liked the breakfast buffet as it had some nice selections (esp for the carbs lover) and you may choose to sit and eat at the balcony overlooking the sea.

  • Stayed: December 2013, travelled with family
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Thank FreeAtLeisure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 January 2014

This hotel is 3-star establishment, that I can confirm. However, by the looks of it, it is already so tired, and management seems nonchalant about servicing guests.

We pre-booked (fully paid) our room before arriving in KK. To our surprise, it was not available by the time we arrived, and we were "upgraded". Only problem is the upgrade room spec is actually below the one we booked (higher floor to sea view), although larger. The upgrade room was literally one floor above all construction and street noises. The window was thin. This caused trouble in our two nights stay as the noise prevented us from getting proper sleep. We had to cancel our diving trip the next day as we weren't in good condition after being awake the whole night.

Our rooms were not cleaned in 2 nights. We only had breakfast here for the first day, and bailed out on the next one because it was very basic, and everything that is finished was not timely refilled by the crew, while in KK good nasi lemak and nasi kandar are everywhere. Wifi ran slowly.

Location-wise, it is good. Now that I experienced it myself, though, I had rather stayed somewhere else. We cut short our stay in this hotel and our vacation in KK.

  • Stayed: January 2014, travelled with family
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Thank applecart3355
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 January 2014

I have usually stayed with relatives when visiting KK but this time around, as we were travelling with a one year old, we thought it would be more convenient to stay in a hotel.

I knew for the price we were paying that we weren't to expect Gaya Center to be luxurious. However, I was still a little worried about the cleanliness of the rooms. Turns out the rooms weren't too bad. The only thing I could fault were stained bedsheets (likely to be from mangosteen I think). The furniture and carpet might have been a little worn out but we weren't too fussed with that.

Breakfast was good for the price we paid for the room (it was better than the breakfast we had at Nexus resort). There were always tables and food was constantly replenished despite the hotel being so busy.

We picked the hotel based on location. It is very centrally located, with Suria and Wisma Merdeka right next door.

We didn't require much from the staff but they were courteous and friendly each time we did speak to them.

I would stay with them again if we returned to KK.

Room Tip: The suites at the top have a lovely view of either the city or the sea.
  • Stayed: November 2013, travelled with family
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Thank kumquattraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 December 2013 via mobile

Stay for 2 night and booking for a superior room via phoned. During our check-in the counter staff informed us that there will be an additional charges of RM30 due to school holiday now but they didnt inform us early or when you make a booking. If we know that we got to pay such room rate, it can be stayed in a better star hotel. Not only this after that they said all children will have a changes for breakfast. What!! Then i ask why all these while i stayed is no charges at all. Well, they answer you this is recently hotel policy, started from now onward. Not honest and did not tell the truth. Those who wants to stay in this hotel must think about it otherwise...

Stayed: December 2013, travelled with family
4  Thank Ho L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 December 2013

We were there to attend my niece wedding. As my family of 15 pax were staying there, we decided to stay there too much as we were not keen to after looking at the photo.

We stayed for 4 nights between 28.11 to 1.12

Service - Average. The staff who attended to us upon our arrival was friendly. However when I approached the receptionist for a copy of map 2 days later, she was rather unfriendly. Took her 20 minutes to hand a copy to me.

Location - Was good. Sandwiched between 2 malls. Walking distance to Filipino market, and night food stalls. Night food stall sells very fresh cheap seafood.

Rooms - Carpet were very dirty. Stained all over the room, corridor. As such, my partner dare not walk bare footed in the room. Room were small, bed comfortable though. Water pressure from shower was very strong. Bathroom smells mouldy. We didn't asked for an exchange as we arrived late at night and were too tired to notice. By the time we discovered that, we have already unpacked. So what I did was to spray the bathroom with perfume.

Breakfast - Limited selection. There were about 8 trays. Some of the food were changed on a daily basis. Though selection were limited, they were tasty. Staff took a long time to replenish the food. As such, there were 2 occasions whereby there was nothing in the tray ( out of 8 trays, 5 were empty ) when we came down at 9 am.

There was no pool, no gym. Was told that the building was previously a commercial building which has been around for 30 yrs. and just 3 years ago, converted to a hotel.

Will I go back there again? NO!! As there are plenty of better hotels there with similar pricing.

Room Tip: High floor as it overlooks the sea.
  • Stayed: November 2013, travelled with family
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1  Thank memory001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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