Our family with children aged 5 and 3 lived at Horizon Hotel from April 5-11 2012. We moved to Horizon after two nights in the Sabah Oriental Hotel, and coming to Horizon was a real energy boost for the whole family! Horizon is centrally located in a main street, across the street from the town hall.
From outside it looks like a large concrete building, but still with some cool design colourings. In the light and nice reception, there is a large horse lamp (!) that our children loved.
We were upgraded from superior to junior suite, a nice gesture for our 6 night stay. Our room 9006 was large, clean and with a giant island photo on one wall. It was quite nice just to sit and watch the interior and nice furniture of the room.
During our 7,5 months of travelling around the world, this is maybe the hotel with the best cleaning and housekeeping, with turn down service every afternoon, leaving chocolate and a poem on the bed. Charming!
We need internet access when travelling, and for the first couple of days our only option was a one meter long phone cabel, that gave us really slow internet. When complaining, we got a wifi box and the internet got very fast. Wonderful, but we should have been given this option in first hand.
We spent a couple of days in the pool on the 6th floor. This was a nice area, with a pool bar, a child pool and a quite large swimming pool. Here we got towels from the pool staff.
One day we decided to have lunch in the pool bar, but the waiter did not seem to understand our order. After almost 30 minutes we started to wait for our food, but then a waiter from the restaurant came and said that the pool man did not understand our order and we had to do it again. This was a bit frustrating, and we ended up waiting an hour before we got our food.
Breakfast in Horizon hotel is very good, with a wide selection of western and eastern food, different kinds of bread and fresh fruits. A challenge in busy periods is that the staff is more busy offering coffee and tea than to set the table. We sat there with food on our plates, but no knives, forks and coffee cups, waiting quite long while the staff were busy offering coffee.
We usually had dinner in this restaurant, called Deco. The food and service was excellent. One day we went to Asian on the same floor. The waitress did not understand that we ordered two instead of one serving, and could not explain the content of the different dishes. The chicken was not completely done and was pink inside...
We had to fill in forms in order to get an extra key to the room, which I have never experienced before. The same occured when we got a internet wire and the wifi box, but that is easier to understand.
All in all, a very nice design hotel with a lot of interesting details in their nice rooms. With more experience and language training for the staff, I'm sure it will be an excellent hotel.
- Official Description (provided by the hotel):
- Overlooking the city with sea views, featuring branded 42/50" Plasma TV, restorative rain showers, comfortable beds, free high speed internet access and all the extra touches that will make your stay memorable. Our thoughtfully designed modern spacious and luxurious rooms promise a restful stay. ... more less
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- Also Known As:
- Horizon Hotel And Spa
- Horizon Hotel Kota Kinabalu