We booked the Horizon hotel at kota Kinabalu for 21 July 2012, for the special weekend promotion, the rate included 1 x complimentary dinner for 2 persons at the Asian Restaurant which we never received, we were downgraded to a room with less facilities and not the deluxe upgrade as booked and paid for.
We took a taxi to Suria Sabah costing RM10.00, we purchased dinner which cost me RM130.00 and a return taxi for RM10.00. There were no ironing facilities, no complimentary Wi Fi in the room only in the lobby, I had to use my own Modem, the room had two single beds and not one large bed and a single, no hairdryer and there was only one pair of slippers.
We even asked the desk clerk to talk to the manager who refused us dinner and the proper room.
- Official Description (provided by the hotel):
- Overlooking the city with sea views, featuring branded 42/50" Plasma TV, restorative rain showers, comfortable beds, free high speed internet access and all the extra touches that will make your stay memorable. Our thoughtfully designed modern spacious and luxurious rooms promise a restful stay. ... more less
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- Also Known As:
- Horizon Hotel And Spa
- Horizon Hotel Kota Kinabalu