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“Good hotel although kitsch” 4 of 5 bubbles
Review of Horizon Hotel

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Horizon Hotel
Ranked #6 of 91 Hotels in Kota Kinabalu
Certificate of Excellence
New Delhi, India
Level Contributor
166 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
“Good hotel although kitsch”
4 of 5 bubbles Reviewed 2 April 2013

Stayed here for a couple of nights in the town before flying out. Centrally located hotel. We had booked sea view but were upgraded to mountain view suite on arrival. The hotel appears to want to stand out on its decor from the the life-size black horse lamp at reception to psychedelic hallway carpet. The spacious room had the bed in the middle and the bath in the main room, not in the bathroom (toilet and shower). Lots of cupboard space. Staff were helpful. Pool is shaded in the morning (empty) and gets the afternoon sun (crowded). Plenty of food choices outside in addition to hotel restaurant and cafe. Wide breakfast choices but being all buffet most things were cold. Acceptable value for a good quality hotel.

  • Stayed March 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Saydelah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horizon_Hotel_KK, Manager at Horizon Hotel, responded to this review, 24 April 2013
Dear Saydelah,

Thank you for choosing Horizon Hotel & Spa Kota Kinabalu Sabah on your recent visit. Your thoughts are important to us.

I am delighted that you enjoyed your recent stay with us.

Thank you for your positive feedback with regards to the excellent service from our team members.

Your comment with regards during breakfast is noted and will be looked into.

We look forward to welcoming you back to Horizon Hotel & Spa Kota Kinabalu Sabah and I would be delighted to facilitate any future reservations.

Please do not hesitate to contact me.

Kind regards.
Hisham Abd Samad
Sales & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

769 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (193)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 30 March 2013 via mobile

New hotel with incredible rooms for great value. Very high spec and working for a large financial institution I get to travel and stay at great places.. This was a holiday and wanted to relax with a touch of luxury without paying too much This has it.. Rain shower, free standing bath tub in the bed room, 50 inch plasma, great bed and everything else you could think of.
Location is good and a few minutes walk from waterfront or the harbour (access to the islands).
Service is great and everyone polite and professional and friendly.
Breakfast is fairly varied enough to not bore me in 6 days and Kk is a good base to explore as the Horizon is the place to 'set up camp'. Highly recommended and would stay again.

  • Stayed March 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank dmxstu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horizon_Hotel_KK, Manager at Horizon Hotel, responded to this review, 2 April 2013
Dear dmxstu,

Thank you for choosing Horizon Hotel & Spa Kota Kinabalu Sabah on your recent visit. Your thoughts are important to us.

I am delighted that you enjoyed your recent stay with us.

Thank you for your positive feedback with regards to the excellent service from our team members.

We look forward to welcoming you back to Horizon Hotel & Spa Kota Kinabalu Sabah and I would be delighted to facilitate any future reservations.

Please do not hesitate to contact me.

Kind regards.

Hisham Abd Samad
Sales & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ipoh, Malaysia
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 26 March 2013

The hotel is centrally located. The room is clean and is spacious. The breakfast also have many varieties. But the only disappointment is everyday the breakfast is the same.The staff are polite and helpful and with smiling faces.Great gym and pool.Very convenient to food shops and and shopping plaza.Everywhere is only walking distance. Just outside the cafe of the hotel there is a flyover and can reach the Filipino Market in 5 minutes.

  • Stayed March 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank joanne932
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horizon_Hotel_KK, Manager at Horizon Hotel, responded to this review, 2 April 2013
Dear joanne932,

Thank you for choosing Horizon Hotel & Spa Kota Kinabalu Sabah on your recent visit. Your thoughts are important to us.

I am delighted that you enjoyed your recent stay with us.

Thank you for your positive feedback with regards to the excellent service from our team members.

Your comment with regards during breakfast is noted and will be looked into.

We look forward to welcoming you back to Horizon Hotel & Spa Kota Kinabalu Sabah and I would be delighted to facilitate any future reservations.

Please do not hesitate to contact me.

Kind regards.

Hisham Abd Samad
Sales & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
N. Vancouver, BC
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 26 March 2013

We booked a room, knowing we would have to pay for a dot to be brought in for our 8 yr-old daughter, and worried it would be too crowded. But even with the king bed and table & 2 chairs we had plenty of room. The rooms are very well designed with lots of room & storage space as well. The central location is excellent, you can access shopping, the waterfront, Jesselton jetty, hawker stalls, rainforest bar & grill, Sunday market, etc immediately within a short walk. We were so happy here we extended our stay and changed our itinerary to stay longer. Staff were nice & helpful, buffet breakfast was excellent even for our finicky daughter, and the pool was small but very refreshing after walking around. Thanks to the staff at the Horizon, we very much enjoyed our stay at KK, and we would highly recommend it, and can't imagine why you would stay anywhere else.

Room Tip: We had a city view, which was fine as the big market at the end of the walkway from the hotel pretty...
See more room tips
  • Stayed March 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Green-family-trips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horizon_Hotel_KK, Manager at Horizon Hotel, responded to this review, 1 April 2013
Dear Green-family-trips,

Thank you for choosing Horizon Hotel & Spa Kota Kinabalu Sabah on your recent visit. Your thoughts are important to us.

I am delighted that you enjoyed your recent stay with us.

Thank you for your positive feedback with regards to the excellent service from our team members.

We look forward to welcoming you back to Horizon Hotel & Spa Kota Kinabalu Sabah and I would be delighted to facilitate any future reservations.

Please do not hesitate to contact me.

Kind regards.

Hisham Abd Samad
Sales & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United States
Level Contributor
38 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed 25 March 2013

We stayed 7 nights. Top floor room (spend the extra for deluxe) with amazing views. Very spacious also. Great customer service and clean facilities. Great gym and pool. Delicious breakfast. Cant really complain about anything.

I will just let the photos speak for themselves.

  • Stayed March 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank DreamTrip2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horizon_Hotel_KK, Manager at Horizon Hotel, responded to this review, 1 April 2013
Dear DreamTrip2,

Thank you for choosing Horizon Hotel & Spa Kota Kinabalu Sabah on your recent visit. Your thoughts are important to us.

I am delighted that you enjoyed your recent stay with us.

Thank you for your positive feedback on the efficient and pleasant service from our team members, clean facilities, great gym & swimming pool as well as our breakfast at Deco Café & Grill Restaurant.

Your positive feedback will certainly encourage us to continuously seek for improvement.

We look forward to welcoming you back to Horizon Hotel & Spa Kota Kinabalu Sabah and I would be delighted to facilitate any future reservations.

Please do not hesitate to contact me.

Kind regards.

Hisham Abd Samad
Sales & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 25 March 2013 via mobile

Could not fault the facilities or staff.
It is one of those hotels that exceeded our expectations as tourists.

Very centrally located with convenient overhead walkway to the waterfront markets and restaurants.

  • Stayed March 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 380SL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horizon_Hotel_KK, Manager at Horizon Hotel, responded to this review, 1 April 2013
Dear 380SL,

Thank you for choosing Horizon Hotel & Spa Kota Kinabalu Sabah on your recent visit. Your thoughts are important to us.

I am delighted that you enjoyed your recent stay with us.

Thank you for your positive feedback with regards to the excellent service from our team members.

We look forward to welcoming you back to Horizon Hotel & Spa Kota Kinabalu Sabah and I would be delighted to facilitate any future reservations.

Please do not hesitate to contact me.

Kind regards.

Hisham Abd Samad
Sales & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Australia
Level Contributor
42 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 24 March 2013

Spent a few nights here recently, before and after climbing Mount Kinabalu (that's another story). The hotel is located right in the middle of KK, close the waterfront and markets. Breakfasts are fine, the happy hour prices good, staff helpful and the rooms OK. We were on a smoking floor, after booking a non smoking room, but were given an upgrade and the option to move if we were not happy. Colour shceme is a bit bizzare as is the horse lamp in the foyer, but overall we were very happy staying there.

  • Stayed March 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank DEB0077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horizon_Hotel_KK, Manager at Horizon Hotel, responded to this review, 24 March 2013
Dear DEB0077,

Thank you very much for taking the time to post your review and recent experience at the Horizon Hotel Kota Kinabalu. Your feedback is always welcomed and helpful.

I am extremely pleased to read that you enjoyed your stay with us and in Sabah. Sabah is a unique destination with lots of hidden treasures and places of interest to explore.

On behalf of the Horizon Hotel Team, we all look forward to welcome you back with us again soon.

Regards,

Hisham Abd Samad
Sales & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Horizon Hotel

Property: Horizon Hotel
Address: Jalan Pantai, Kota Kinabalu 88999, Malaysia
Phone Number:
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Kota Kinabalu
#4 Business Hotel in Kota Kinabalu
#7 Romantic Hotel in Kota Kinabalu
Price Range (Based on Average Rates): £
Hotel Class:4 star — Horizon Hotel 4*
Number of rooms: 180
Official Description (provided by the hotel):
Overlooking the city with sea views, featuring branded 42/50" Plasma TV, restorative rain showers, comfortable beds, free high speed internet access and all the extra touches that will make your stay memorable. Our thoughtfully designed modern spacious and luxurious rooms promise a restful stay. ... more   less 
Reservation Options:
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Also Known As:
Horizon Hotel Kota Kinabalu
Horizon Hotel And Spa

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