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“Good, not great”
3 of 5 bubbles Review of Horizon Hotel

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Horizon Hotel
Ranked #6 of 91 Hotels in Kota Kinabalu
Certificate of Excellence
Melbourne, Australia
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Good, not great”
Reviewed 8 December 2013

A bad start to our stay with a check-in that took more than 30 minutes. We had pre-booked and pre-paid months earlier but on arrival the room had apparently disappeared. Three staff members whispered to each other and pointed at the screen for about 15 minutes without once speaking to us. It was even more frustrating when another couple walked up to the desk, checked in and were upgraded to a King Deluxe room, which is what we had paid for. Their check-in took all of 5 minutes! Finally, another staff member assisted and we were given a room at last. The room decor is very interesting and gives the Hotel a boutique feel. The room was spacious and very comfortable. The location is good. Close to the city centre and waterfront. After our initial disappointment with the check-in staff, we found other staff members to be cheerful and courteous. The travel desk was very helpful in arranging a tour. So, managers, please help your staff to understand that they must speak to their customers and let them know what is going on!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Judylou2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Quezon City, Philippines
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 December 2013 via mobile

Vacation Time means exploring the area as well as relaxing and getting away from the hustle and bustle of our daily grind. When in KK, staying at Horizon Hotel would give you the pampered experience you have at home. The courteous staff will welcome you and accommodate your requests during your stay and the hotel location is in the midst of almost all the places to go to when in KK. There is a connecting walkway to the Night Market (Left side) and the Philippine Market (Right Side) where you wouldn’t have the hassle to cross the streets. With the same distance, the Centerpoint Sabah and Warisan Square is also nearby where you can purchase good finds. Asia City is also walkable where one can devour on Seafood Dishes. If your stay includes a Sunday, the Gaya Sunday Market is right in front of the hotel where you can feast on Malaysia’s handcrafted items, souvenirs and even local commodities such as spices and even pets. Truly, Horizon Hotel is one of the strategically located accommodations in KK.

Stayed November 2013, travelled as a couple
Helpful?
2 Thank Jojo H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ghent
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 4 December 2013

When we first arrived here, I had my doubts, but after seeing the room, all doubts were gone. We were upgraded to a Junior Suite, with a nice view.
The bathroom is super clean and quite big. Room is spacious, loved all of it.
Location is also perfect. Breakfast was amazing!
Just one negative point, our last day, we left early so we got a packed breakfast to go. That was a bit of a let down, an orange, some pastry, and a bottle of water, hmmm. But apart from that, superb hotel!

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Inge_Steffen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
66 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 2 December 2013

After two weeks here, I think you would have to be pretty picky to find any fault with the Horizon Hotel, everything that is promised is delivered... and more.

1. Location: The Horizon is very central - right in the thick of things and it's super easy to spot from wherever you are in town, so it's easy to get your bearings and find your way back. The Sunday markets on Gaya Street are a 30-second walk from the front door. The waterfront is a five minute walk in the other direction. It's also a short walk to Wisma Merdeka and Suria Sabah shopping malls or to the nightly fish/food markets in front of the Meridien and to Jesselton Jetty.

2. Room: I stayed in a deluxe seaview room and it was like a home from home. There is a neat little kitchen 'hidden' in the wall, with kettle, bottled water and a mini fridge that you can fill with your own drinks etc. Wifi access was very good. My laptop had a little trouble on the first day locating the network, but the hotel sent an IT guy up to my room to sort it. Talk about service! There is a 42in plasma screen with a decent range of channels, including BBC Worldwide and Fox Movies. The wardrobe contains a big safe deposit box (large enough to fit my laptop, ipad and sundry other valuables). You'll also find in the wardrobe an ironing board, bathrobe and sarongs. The bathroom is very stylish, with round bathtub, rainshower and handheld shower. Lots of toiletries and they are replenished every day.The bed was super comfortable, with lots of pillows and they were exactly the right degree of softness.

3. Facilities: I didn't spend a lot of time by the pool, but could see that it was well maintained and had great views. There are only three loungers, but that's because there simply isn't room for more. The gym is better equipped than your average hotel gym and the lifeguard/gym assistant is very helpful. The spa on the 5th floor is open from midday to midnight and has quite an array of services. I had several one-hour foot and shoulder massages (very relaxing, I fell asleep during one of them).

4. Tours: the tour desk at reception is brilliant! I used them quite a few times, even did a couple of the tours twice! (fireflies and the national park tours). Catherine, Davis and Brendon, thank you!!!!

5. Food: I'm ashamed to say that I didn't go further than the breakfast buffet (plentiful, with a big Asian offering, but I'm a jam and toast person) and room service (which was perfectly fine - choice of burgers, rice dishes or noodles and prices are very reasonable).

6. Hotel staff: definitely one of the best assets of this hotel. Everyone - from those at the front desk, to the concierges, to the breakfast waiting staff and the lovely friendly faces who cleaned my room each day - were shining examples of warm professionalism. Hotels can be soulless places, but the staff here really make you feel like part of their family. I love the way that they manage to be quite unobtrusive and yet so totally efficient.

Overall, I have had a fantastic time here (one day to go, but I'm not expecting any nasty surprises) and I would say, if you're considering staying in Kota Kinabalu, the Horizon Hotel represents excellent value for money. I'd been tossing up between the Horizon and the Meridien (central location and sunset views being my priorities) and I'm very glad I chose the Horizon.

Room Tip: Corner sea view rooms (ie room numbers ending in 27) offer fantastic sunset views, looking towards t...
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  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Karen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bournemouth, England
Level Contributor
4 reviews
4 hotel reviews
Reviewed 2 December 2013 via mobile

This hotel provides very good range of facilities and services, the concierge was extremely helpful and location good.

We ate in the deco cafe and Asian restaurant and were very happy with the standard of food.

Rooms were clean, pool, gym and spa facilities good and all contributed to a pleasant stay.

We were offered a free room upgrade on arrival and the junior suite was very nice. We didn't spot on the bill until after that we did actually end up paying for the upgrade but didn't mind too much as the extra price was worth it for a large room, free standing bath and separate shower, huge bed and great view.

Stayed November 2013, travelled as a couple
Helpful?
Thank sweet80s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 1 December 2013

Stayed 4 nights in November 2013. The hotel is centrally located in town and within walking distance to the popular eating establishments and malls. KK in itself is not a large city but it never hurts to be in the centre of it all and save some walking time. The room was clean and had good lighting (rare among hotel rooms). What I was not pleased with was the low water pressure making showers less than satisfying. The hot-cold mixer in the shower was also not of a good quality and water temperature varied during the shower. Lastly the rain shower was not working in my room. My other dissatisfaction would be the breakfast. Sure they offered a decent spread, but food quality was poor, lacking taste and generally unappetizing. There are inexpensive and much tastier breakfast options nearby the hotel if one does not mind forgoing the hotel breakfast. Overall, it is a decent hotel and well located but for the price of the room, I expect there may be better options.

Room Tip: Rooms on the 6th floor facing the sea may be next to the swimming pool and may get noisy and also la...
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  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FullRatchet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johor Bahru, Johor, Malaysia
Level Contributor
488 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
Reviewed 20 November 2013 via mobile

Had an overnight stay & checked in late at night. Hotel restaurant closes after 10pm including room service. Wasn't able to try out their food for late dinner. Breakfast was overall typical Asian fare. Concierge very helpful (Dino). Rooms are starting to show signs of wear & tear. Overall very clean except the air cond is positioned directly to the bed & must make sure covering with blanket at all times to avoid catching a cold. Everything inside is quite modern.

Stayed November 2013, travelled on business
Helpful?
Thank Yap W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Horizon Hotel

Property: Horizon Hotel
Address: Jalan Pantai, Kota Kinabalu 88999, Malaysia
Phone Number:
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Kota Kinabalu
#4 Business Hotel in Kota Kinabalu
#7 Romantic Hotel in Kota Kinabalu
Price Range (Based on Average Rates): £
Hotel Class:4 star — Horizon Hotel 4*
Number of rooms: 180
Official Description (provided by the hotel):
Overlooking the city with sea views, featuring branded 42/50" Plasma TV, restorative rain showers, comfortable beds, free high speed internet access and all the extra touches that will make your stay memorable. Our thoughtfully designed modern spacious and luxurious rooms promise a restful stay. ... more   less 
Reservation Options:
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Also Known As:
Horizon Hotel Kota Kinabalu
Horizon Hotel And Spa

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