A bad start to our stay with a check-in that took more than 30 minutes. We had pre-booked and pre-paid months earlier but on arrival the room had apparently disappeared. Three staff members whispered to each other and pointed at the screen for about 15 minutes without once speaking to us. It was even more frustrating when another couple walked up to the desk, checked in and were upgraded to a King Deluxe room, which is what we had paid for. Their check-in took all of 5 minutes! Finally, another staff member assisted and we were given a room at last. The room decor is very interesting and gives the Hotel a boutique feel. The room was spacious and very comfortable. The location is good. Close to the city centre and waterfront. After our initial disappointment with the check-in staff, we found other staff members to be cheerful and courteous. The travel desk was very helpful in arranging a tour. So, managers, please help your staff to understand that they must speak to their customers and let them know what is going on!
- Official Description (provided by the hotel):
- Overlooking the city with sea views, featuring branded 42/50" Plasma TV, restorative rain showers, comfortable beds, free high speed internet access and all the extra touches that will make your stay memorable. Our thoughtfully designed modern spacious and luxurious rooms promise a restful stay. ... more less
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- Also Known As:
- Horizon Hotel Kota Kinabalu
- Horizon Hotel And Spa