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“Good enough hotel, great location”
Review of Horizon Hotel

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Horizon Hotel
Ranked #9 of 92 Hotels in Kota Kinabalu
Certificate of Excellence
Reviewed 3 February 2014 via mobile

We stayed five nights at Horizon in delux twin room. Front desk were nice and gave us sea view side. (Be sure to ask for sea side!)

The room was spacious and comfortable. Good AC and wi-fi. Not so good reading light at the beds. Bathroom very nice. Shower pressure weak, but really hot water. Missed a line or somewhere to dry clothes. (At least all hotels with pool should have this.) 

Housekeeping service and laundry service can get better though. Laundry service was delivered one day late, without notice. Housekeeping kept the room clean, but almost always forgot to refill or change something (water, coffee, shampoo, toilet paper etc.) Make sure you leave the DND-sign on the door at night unless you want housekeeping before 9. AM. And notify reception when you want the room cleaned. Only telling housekeeping will usually not be enough.  

We liked both the gym and pool, but didn't try the spa (due to bad reviews). 

We were there over Chinese New Year so the hotel was full (of chinese families). Nevertheless staff did a good job both at reception and breakfast restaurant. Breakfast was good, with plenty of choice for everybody. We foten had a table outside, which was a good alternative to a often full and noisy restaurant. We ate at Cafe Deco three times (besides breakfast) and ordered room service. We had good pizza and sandwiches. Very friendly staff. 

Apart from being a good hotel, Horizon also has the advantage of a great location. Both Central Market, food night market, Sunday Market, Suria Sabah, Jesselton Jetty, Southeast Sea Sanctuary Spa, and plenty restaurants are very close. 5-10 min walk or less. 

It's not the most luxurious or absolutely best hotel in KK, but good enough for a couple of days of citylife and daytrips. 

Stayed: February 2014
2  Thank Clara H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 1 February 2014

Stayed here for five nights in early January, having come from Kuching. It was not our first stay in Kota Kinabalu.
The reviews on here vary greatly and I think I can understand both the criticisms and the praise (except those that were obviously written by people who have no clue about Asia, like "thought I was in China because of the surroundings -tosh!"
The Horizon is splendidly quirky - that crazy lamp in the lobby (the horse), and the bathtub in the room behind the bedhead. And the square teacups. Well done, better than being boring!
So my experiences, good and bad :-

Good. Smooth fast check-in, and a nice view from the Room on the P'th floor (don't say 13th). The room was city view, but not too much "city", see pics. Very pleased to find it was a good size room with one of the biggest in-room safes that I have experienced.
Bathroom/shower also roomy and towels, toilet amenities were replenished as required. I don't understand people who complain that items are not replenished, if it happens, just call housekeeping. Some of the housekeeping staff can be under a good deal of pressure and may make overlook a task.
Very impressed with the 42" TV, plus the HDMI lead and in wall connection for USB, AV leads,etc. Usual tea/coffee/water provided plus a newspaper every morning.
Beds were large (twin room) and comfortable.

Bad. Despite the hotel being quite "young" our first impression of the room was that it was very worn. I realised later that this was due,almost certainly to guests being less than careful with their luggage, etc, The room "furniture" was clearly a poor fitting out choice and had not stood up to hard use. (see pics). This, together with some less than perfect cleaning gave the room a very "tatty" look. BUT, I don't want to unfairly criticise the Housekeeping staff as they were always very busy.
Perhaps the hotel has a rotating programme for intensive cleaning of rooms (rather than the daily sweep out and make the beds) and our room was overdue to be done.
As has been commented on before, the hotel seems to cater for a lot of mainland Chinese who act somewhat differently to most fellow hotel guests that you meet in Asia. Try "googling" "Bad mannered Chinese Tourists". The Chinese tourist potential is enormous so I guess we have to get used to it. (but have you ever had your toast snatched out of your tongs at breakfast?!)
And, talking of breakfast, the area is much too small, so it's a good idea to find out from the very helpful Manager there what time is less busy.
One last point, the hotel is relatively expensive, ( I put this down to high occupancy figures keeping prices up). Our previous hotel was the Hilton in Kuching and there was very little difference in the price.

All in all, happy to go back again.

  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Vetus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horizon_Hotel_KK, Director of Sales at Horizon Hotel, responded to this reviewResponded 7 March 2014

Dear Vetus,

Thank you for your detailed review of the hotel facilities and our services. Your constructive and positive comments on our service and facilities are truly appreciated. You have highlighted specific areas that we need to address specifically on our furniture’s, cleaning and the breakfast. A scheduled cleaning program is already in place and we will continue to monitor the level of cleanliness to the highest standards.

I am so pleased you enjoyed the location of the hotel & our helpful Manager. It sounds like you also did some exploring of KK from our location, which is fabulous. Please come back again soon and we look forward to welcome you.
Warm regards,

Natalia Nadirah Saiman

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Reviewed 28 January 2014

Very clean and good rooms with good wifi. Smiling and helpful staff and great surroundings. The reception staff are fast and Pro. and the service provided by the staff is fast, smiling and efficient. The pool on the 5th floor is definately worth a visit as well. Only minus is the restaurant, where the food was a bit disappointing - breakfast and service is really good though. Jekkekekdifjjd død d d. G. H. Gndjdkkdkdkkj. I k i i. I. I. Jjkkkfkkrrkekkdldldoroorkfkfkfkf

Stayed: January 2014, travelled as a couple
1  Thank Henrik B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horizon_Hotel_KK, Director of Sales at Horizon Hotel, responded to this reviewResponded 29 January 2014

Dear reviewer,

Thank you for choosing Horizon Hotel & Spa Kota Kinabalu Sabah on your recent visit. Your thoughts are important to us.

I appreciate the time you have taken to share your experience with us.
Such information enables us to monitor the application of our service standards while simultaneously allowing us to rectify any shortfalls.

Thank you for your positive feedback on our cleanliness of the room, swimming pool as well as our service and reception staff. Your positive feedback will certainly encourage us to continuously seek for improvement.

On your comments about the restaurant, would appreciate if you could elaborate further by e-mailing it to me at gm@horizonhotelsabah.com so that we could rectify the shortfall and improve wherever necessary.

I truly appreciate your kind patronage and look forward to the pleasure of welcoming you to the hotel in the near future.

Kind Regards,

Philip Theseira
General Manager

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Reviewed 25 January 2014

The hotel is conveniently located to the city centre and market places and shopping malls. It has ok pool with view to the sea, but have to say that the breakfast at the hotel was poor. The rooms were very clean and spacious with nice decorations.

  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Leena152
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horizon_Hotel_KK, Director of Sales at Horizon Hotel, responded to this reviewResponded 29 January 2014

Dear Leena 152,
Thank you for choosing Horizon Hotel & Spa Kota Kinabalu Sabah on your recent visit. Your thoughts are important to us.

I am delighted that you enjoyed your recent stay with us.

Thank you for your positive feedback on our location and the bedroom.

Your comments on the breakfast are noted and will be looked into. Would appreciate if you could e-mail the details on your concern about the breakfast for us to rectify the shortfall and to serve you better in the near future. My e-mail address is sales@horizonhotelsabah.com.

I truly appreciate your kind patronage and look forward to the pleasure of welcoming you back to the hotel in the near future.

Kind Regards,
Natalia Nadirah Saiman

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Reviewed 19 January 2014

Location is central. Service is good. Decor is bit outdated but they go out of their way to keep the place clean. Ask for water view. Breakfast buffet and restaurant need improvement . Overall good for few days stay.

  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank watsandmerc1940
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horizon_Hotel_KK, Director of Sales at Horizon Hotel, responded to this reviewResponded 29 January 2014

Dear Watsandmerc,

Thank you for choosing Horizon Hotel & Spa Kota Kinabalu Sabah on your recent visit. Your thoughts are important to us.

I am so pleased you enjoyed the location of the hotel & the service. It sounds like you also did some exploring of KK from our location, which is fabulous. Thank you for your sincere comments on your comments about our buffet and the restaurant which we will be looked into.

Please come back again soon to visit us again and feel free to contact me if we could be of your further assistance.

Kind regards,
Natalia Nadirah Saiman

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2014 via mobile

We reached the hotel at 2pm and was told by the receptionist that our rooms were not ready to check-in, the cleaner still doing cleaning works, and finally it took us more than an hour (till 3.20pm, vwaiting for nothing at hotel lobby) to get the room access card! In addition, some of light fittings in my room was not in working condition! On top of that, the buffet breakfast were bad. The only good thing about this hotel is the location, it located at the town centre, walking distance to Sunday market. However, I'm very sure we will never stay in this hotel again!

Stayed: January 2014, travelled with friends
4  Thank hyc51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horizon_Hotel_KK, General Manager at Horizon Hotel, responded to this reviewResponded 29 January 2014

“Disappointment!”
2 of 5 stars Reviewed 1 week ago

Dear hyc51,

Thank you for choosing Horizon Hotel & Spa Kota Kinabalu Sabah on your recent visit. Your thoughts are important to us.

I am most concerned to note of your encounter and I truly regret the inconvenience and negative impression reflected. Please accept my profound apologies as clearly what occurred is not acceptable.

Rest assured, I have followed up on your feedback with the team highlighting the areas that require immediate improvement particularly, our Front Desk and Housekeeping, to ensure that there will not be a similar reoccurrence on your future visits with us.

Your comment with regards to the food quality during breakfast is noted and will be looked into. And thank you for sharing our great location on your comments.

I truly appreciate your kind patronage and look forward to the pleasure of welcoming you back to the hotel in the near future.

Kind regards,

Philip Theseira
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 January 2014 via mobile

This hotel is right in the centre of Chinatown so you will forgive me for thinking I was travelling through China and not Malaysia.

The staff were friendly and helpful.

The room was great (think we lucked out with top floor and amazing sea view) - it was clean although the bathroom drain sometimes had a horrible smell...

The food and the breakfast were not good - please heed the previous message from other guests.

While the concept of the pool was there, it hadn't quite delivered on the poolside bar or any form of relaxation.

Like everything in Kota Kinabula, it was just "ok" and hardly met expectations...I would just head straight to Sandakan.

Stayed: January 2014
Thank Betticrockatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horizon_Hotel_KK, Director of Sales at Horizon Hotel, responded to this reviewResponded 29 January 2014

Dear Betticrockatt,

Thank you for choosing Horizon Hotel & Spa Kota Kinabalu Sabah on your recent visit. Your thoughts are important to us.

Thank you for your positive feedback with regards to the cleanliness of our rooms and our great location.

Your comment with regards the bathroom drain, food during breakfast and the pool is noted and will be looked into.

We look forward to welcoming you back to Horizon Hotel & Spa Kota Kinabalu Sabah and I would be delighted to facilitate any future reservations.

Please do not hesitate to contact me.

Kind regards,
Natalia Nadirah Saiman

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Horizon Hotel

Address: Jalan Pantai, Kota Kinabalu 88999, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Kota Kinabalu
#7 Romantic Hotel in Kota Kinabalu
#7 Luxury Hotel in Kota Kinabalu
Price Range: £55 - £78 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Horizon Hotel 4*
Number of rooms: 180
Official Description (provided by the hotel):
Overlooking the city with sea views, featuring branded 42/50" Plasma TV, restorative rain showers, comfortable beds, free high speed internet access and all the extra touches that will make your stay memorable. Our thoughtfully designed modern spacious and luxurious rooms promise a restful stay. ... more   less 
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Also Known As:
Horizon Hotel And Spa
Horizon Hotel Kota Kinabalu

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