Even though the majority of the TA reviews were not good for this hotel, we still wanted to give it a go.
If you do decide to stay here (and I suggest you don't) insist on having the standard of room that you booked and if in doubt, view the room before checking in.
We did get a room that we were satisfied with, although the rooms are knocked around and in need of a refurb.
The breakfast is everything and more that people have written - the worst of the worst! I just don't see what it is so difficult to provide fresh, local food, it does not have to be a huge choice, but at least make it fresh and edible. I struggled to find anything that was worth eating and the environment of being surrounded by noisy, rude and messy Chinese tourists made it a place that I would recommend avoid at any cost!
Several times we tried to give our business to the bar/restaurant, but the complete ignorance with cocktails was bordering on comedy - the menu displays well known cocktails like Pina Colada and Margarita - but the drinks we were completely unrecognisable and when asked what was them, it became clear that the "bartender" was just mixing bits and pieces together with no idea what he was doing and on most occasions we thought the alcohol had been left out altogether.
On check out we were told we had not paid a deposit and no matter how much we insisted we had, we were overcharged by a significant amount.
The most disturbing part of our time at this hotel was that we had a Samsonite leather luggage piece stolen from our locked hotel room by whom we assume was the staff member cleaning our room on that day. I reported the incident within 24 hours of the item going missing and although I was able to pinpoint the morning it was taken and filled out all the appropriate paperwork - there has been no follow up by the hotel.
I was reassured on check out that the matter would be resolved and i certainly expected to be compensated for the cost of this piece of luggage.
I have sent numerous emails to the hotel requesting a solution to this situation and have been ignored. I have patiently waited for 2-3 weeks, but it is obvious I am not going to be answered.
The staff member who stole my property from my locked hotel room would have very easy to locate and the fact that the hotel considers this sort of criminal behaviour of their staff as being acceptable is nothing short of incredible!
Shame on you Horizon, I hope your bookings are reflect the TA communities view of management such as yours.
- Official Description (provided by the hotel):
- Overlooking the city with sea views, featuring branded 42/50" Plasma TV, restorative rain showers, comfortable beds, free high speed internet access and all the extra touches that will make your stay memorable. Our thoughtfully designed modern spacious and luxurious rooms promise a restful stay. ... more less
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- Also Known As:
- Horizon Hotel And Spa
- Horizon Hotel Kota Kinabalu