My boyfriend and I checked into Horizon Hotel on a Thursday night (almost 9pm) and we were informed that they have "run out of double bedrooms" and that we could switch the next morning. Troublesome yes, but we decided to do so anyway. So the next morning, I called reception regarding the switch and was told that there were no available doubled bedrooms as they were fully booked for the Harvest Festival.
I made my bookings online at least 2 months ago for a double bedroom, so to be told that there were NO MORE upon my arrival was rather disappointing and borderline ridiculous. Just because we checked in late did not mean we could be put as second options to take the 2 single bedrooms.
Also, we were placed on the 13th floor (Floor P). There was NO WIFI the entire time we stayed there. There was very weak wifi only if you stood near the hotel room door. Once you get to the comfort of the beds, there would be no wifi detected at all. I called reception, and they said to use any other room's wifi, but the trouble was there was no wifi detected at all. When the staff came to my room to assist (Thank you), there was (weak) wifi detected because we were near the room door.
That was really disappointing and if I didn't have a Malaysian line with 3G, I would have been very upset.
One last thing that disappointed us was the check out time was 12pm, but our access cards (you need this to go upstairs in the lift) stopped working by 11:45am. We had to ask the staff to reactivate it for us, and we were already rushing to check-out in time. What was bad was it was deactivated so early before time's up.
However, on the good side: the hotel is located in Gaya Street area, so its fairly near to everywhere you need to go for food and shopping. The staff was also pretty helpful, especially the one who helped us with calling the taxi and with keeping our luggage until our late flight after we checked out.
We also tried the Spa for food reflexology, and it was okay.
- Official Description (provided by the hotel):
- Overlooking the city with sea views, featuring branded 42/50" Plasma TV, restorative rain showers, comfortable beds, free high speed internet access and all the extra touches that will make your stay memorable. Our thoughtfully designed modern spacious and luxurious rooms promise a restful stay. ... more less
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- Also Known As:
- Horizon Hotel And Spa
- Horizon Hotel Kota Kinabalu