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“Love the service and environment”

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Ming Garden Hotel & Residences
Ranked #18 of 91 Hotels in Kota Kinabalu
Miri, Malaysia
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Love the service and environment”
Reviewed 7 February 2012

It's a new hotel, so expect everything to be new and spotless... the minimalist interior gives the sense of modernity.

The management- Although most of the staff is still new in the hotel industry, they are still helpful and friendly. Got a complimentary birthday cake too! Which is lovely and tasty cake!

Location- Not perfect because its away from the city center but its near to airport, either way you may opt for their free shuttle bus service but only to Suria Sabah shopping mall-Warisan Square shopping Mall-Jesselton Point.

Taxi fare - Fare to 1borneo is RM35, to Jesselton Point jetty is RM15

Breakfast - The breakfast is tasty, but not much choices.

Facilities- Spa and Massage is provided but you'll need cash. they wont accept credit card. Pool is quite big too'

Internet - No wifi, wifi only available at the lobby but which is quite weak.

Booked through Agoda, much cheaper from there.

Overall, the hotel is beautiful and the staff is wonderful and friendly!

Room Tip: Get a room with the sea view. Away from the clubs, if you want a quiet room.
See more room tips
  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank FlabberKun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WeiGang, General Manager at Ming Garden Hotel & Residences, responded to this review, 23 July 2012
Thank you for your feedback FlabberKun,

We will address your pointed forms accordingly here :)

The management- We are glad you are happy with your birthday cake and are taken care of quite well. Regardless, we have brought the issues that we fall short accordingly to relevant departments including undergoing trainings from time to time for our staffs for the constant betterment of our service.

Location- To make your trip a better one should you visit us again in Kota Kinabalu, you may hop on to our newly added feature the complimentary shuttle bus to the central shopping, entertainment and leisure areas such as; Centre Point, Wisma Merdeka, Suria Sabah and Jesselton Point (Waterfront) operating daily from 9:00am - 5:00pm (except 12:00nn).

Taxi fare - Fare to 1borneo is RM35, to Jesselton Point jetty is RM15

Breakfast - There are new spreads introduced every now and then and we hope the spread will be great for you, your family and friends when you guys are staying in house.

Facilities - Besides cash, we also offer Room Charge. You may utilise the spa's variety of treatments and you may opt to charge it to your room accordingly.

Internet - Feel free to let us know should you need to use the internet the next time you're around as the internet cables are available upon request. You can request from us and we will send it over to you accordingly.

We hope that you will give us more opportunities to serve you in your next visit to Kota Kinabalu with more shoplots and other shopping avenues opened at the hotel’s surrounding areas :)

Happy travels and see you around again :)
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422 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (66)
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Johor
Level Contributor
37 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 25 January 2012

It's a new hotel by KK township. Everything is so cozy, with new furniture, layout and smells good too. But a deluxe room is not that spacious and bath is a bit gloomy with insufficient lighting. Staffs are friendly and very helpful though few of them still not that familiar with the hotel and its services but that can be improved, I suppose. The kitchen serves straight to your room 24 hours with great choices of food even in the middle of night. Breakfast was great, with varieties of local foods and nice ambiance of the restaurant. Shuttle bus/van is provided but you have to follow the schedule. Yet, is quite easy to get cabs from the hotel. It is just 5-10 minutes away from the KKIA and quite convenient if you got a flight to catch. It's a single standing building in its own place by the sea, that's it's not that convenient if you wish to find any nearby shop by foot. But the township is just 5 minutes away and cost you about MYR15 one way and MYR30 from the hotel to KKIA.

Room Tip: Any level is good as long as you can face the sea from your room.
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  • Stayed January 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KikiKokoCiki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WeiGang, General Manager at Ming Garden Hotel & Residences, responded to this review, 23 July 2012
Thank you for your feedback KikiKokoCiKi,

We are pleased to inform you that the hotel is located at the upcoming township of Kota Kinabalu. It is also located 10 minutes’ drive from the Kota Kinabalu International Airport and 5 minutes’ drive/ 10 -15 minutes’ walk from the shopping and commercial district.

We have brought these issues up accordingly to relevant departments respectively including undergoing trainings from time to time for our staffs for the constant betterment of our service.

We hope that you will give us more opportunities to serve you in your next visit to Kota Kinabalu with more shoplots and other shopping avenues opened at the hotel’s surrounding areas :)

Happy travels :)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Labuan Island, Malaysia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 January 2012

stayed here for one night on 7th jan 2012.

booking - i did it via agoda. sabry who attended to me was informative and helpful too.
hotel location - very accessible and easy to locate
room location - overlook kampung air and sabah square. not the best view but we don't mind this since we are hardly in the room
pool - ok with staff overlooking the users

we love the room, swimming pool, breakfast, the whole hotel deco and the parking. staffs were generous with smiles and love to greet the guests. i am travelling in a family of 6. surprisingly, extra pillows and duvets were not charged! all facilities were new and extra nice. the deco was lovely too. breakfast - pastries and roti jala, must try!

slightly pricey but totally recommended! :)

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank nurulh275
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WeiGang, General Manager at Ming Garden Hotel & Residences, responded to this review, 23 July 2012
Thank you for your feedback nurulh275,

We're happy you enjoyed your stay and are also glad that you were very well taken care of by our staffs so accommodatingly. We will inform this to the relevant departments.

We hope that you will give us more opportunities to serve you in your next visit to Kota Kinabalu with more shoplots and other shopping avenues opened at the hotel’s surrounding areas :)

See you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuching, Malaysia
Level Contributor
52 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 3 January 2012

Ming Garden is the newest hotel in KK and for NYE my hubby and I stayed in a Deluxe room. I love the modern look of the room, which was spacious with a nice comfortable king size bed and strong hot shower (Take note there are 2 shower heads. I enjoyed the ceiling rain shower panel which I did not notice till I was halfway through my shower). The bathroom is semi see through so be sure you know who you are bunking in with.

The staff were extra friendly and accommodating. Found it a little weird for housekeeping to come round to my room around 8pm to see if I needed anything. Not sure if this is a regular thing.

There was a good selection for breakfast in a nice cozy setting. There is a gym, pool and spa which we did not get to try but our room on the 5th level overlook the pool and you can also see the nice looking gym too. However, rooms are not sound proof so we could hear the clubbing music from Sparks bar till the wee hours.

Another thing to note, being a modern hotel I was rather surprised that though there is free wifi in the lobby, the room has free internet but you need to access it via a cable. I for one no longer bring a laptop around so found this cable requirement outdated. Plus be warned that if you do request a cable from the hotel it cost RM50, so even though the Internet is free, the cable isn't. Hopefully we get room wifi at Ming Garden in future.

But overall we would definitely come back again.

Room Tip: If you are a light sleeper and need your beauty sleep, request for a room facing the sea or a room o...
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gyyr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WeiGang, General Manager at Ming Garden Hotel & Residences, responded to this review, 23 July 2012
Thank you for your feedback gyyr,

We're happy you enjoyed your stay and are also glad that you were very well taken care of by our staffs so accommodatingly. We will inform this to the relevant departments on their job well done.

Should you like to request to be placed on other rooms or on other floors next time - feel free to let us know and we will accommodate your requests accordingly. We are also pleased to inform you that internet cables are available (non-chargable) upon request. If you're here the next time and you'd like to use the internet - feel free to let us know :)

We hope that you will give us more opportunities to serve you in your next visit to Kota Kinabalu with more shoplots and other shopping avenues opened at the hotel’s surrounding areas :)

See you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kota Kinabalu
Level Contributor
111 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 22 December 2011

Stayed a night in Ming Hotel last night. Love the swimming pool, located on the 4th floor together with the Gym, Children Room & an absolutely great spa!
I got to say, Ming Hotel has one of the most spacious room in town, i stayed in the Premier Room, it is big enough to even fit in another 3 more extra beds. Highly recommend it for family. And, you are entitled for Club Facilities which provides complimentary evening cocktails, express checks in & out.
The hotel has not been fully completed, as they are now still doing some touch ups for its residence. It expected to be done in January next year. Be expected to see some contractors outside the hotel property doing their work.
This will be a great hotel to stay starting February 2012! As all is completed by then!

Room Tip: For family, go for Premier Room.
See more room tips
  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sabah_Girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WeiGang, General Manager at Ming Garden Hotel & Residences, responded to this review, 23 July 2012
Thank you for your feedback Sabah Girl,

We're happy you enjoyed your stay and glad that it could fit all your family members together with all the facilities that were utilized by you and your family. We are pleased to inform you that rest assured the hotel is now fully completed.

We hope that you will give us more opportunities to serve you in your next visit to Kota Kinabalu with more shoplots and other shopping avenues opened at the hotel’s surrounding areas :)

See you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ming Garden Hotel & Residences

Property: Ming Garden Hotel & Residences
Address: Lorong Ming | Jalan Costal, Kota Kinabalu 88000, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 91 Hotels in Kota Kinabalu
Price Range (Based on Average Rates): £
Hotel Class:4 star — Ming Garden Hotel & Residences 4*
Number of rooms: 600
Official Description (provided by the hotel):
Ming Garden Hotel & Residences welcomes you with warm Sabahan hospitality. Situated near the junction of several thoroughfares, our strategic location along the Coastal Highway allows fast access to Kota Kinabalu's central business, commercial and places of interest. Located within minutes from the airport, main bus terminal and jetty, this hotel is indeed the ideal choice of accommodation for business and leisure. ... more   less 
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