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“Weird location!”

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Ming Garden Hotel & Residences
Ranked #18 of 92 Hotels in Kota Kinabalu
Reviewed 2 March 2012

Well the hotel is new, and it is pretty pricey and could be same level as Promenade hotel and Le Meridien, but the location is bad. There's nothing to go around with. Yes it is not that far from water front, you have to walk about 10 minutes to get there but you have to cross some huge 4 lane trafic to get there.
I do not think I would recommend this hotel, unless you are merely going to spend all your time relaxing in the hotel.

  • Stayed: February 2012, travelled on business
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1  Thank Fr0ggi3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WeiGeneralManager, General Manager at Ming Garden Hotel & Residences, responded to this reviewResponded 11 May 2012

Thank you for your feedback.

We certainly understand that the surroundings of our hotel is important on the enhancement of one’s visit here in the hotel. To make your trip a better one should you visit us again in Kota Kinabalu, you may hop on to our newly added feature the complimentary shuttle bus to the central shopping, entertainment and leisure areas such as; Centre Point, Wisma Merdeka, Suria Sabah and Jesselton Point (Waterfront) operating daily from 9:00am - 5:00pm (except 12:00nn).

We hope that you will give us another opportunity to serve you better in your next visit to Kota Kinabalu :)

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Reviewed 1 March 2012

I travel to KK every month and my friend told me a Ming garden just open in Dec, so I decided to make my frist visit there. The style "looks" morden but the facilities in the room is bad. First, I expect a new hotel should have WIFI service in the room but they have cable internet only. In the bathroom, the shower tape is broken (check the photos) and I have to keep push the bottom to make sure the water come out !

As the hotel siting next to the high way and no walking path for you to walk out to the town. The hotel provide shuttle bus to the town in every 2 hrs only ! And you must book in advance, as it is 12 seaters bus.

  • Stayed: March 2012, travelled on business
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2  Thank pachkuwa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WeiGeneralManager, General Manager at Ming Garden Hotel & Residences, responded to this reviewResponded 11 May 2012

Thank you for your feedback.

We sincerely apologise that such defect have occurred in your room. We have communicated these issues to the respective departments for their further action. We shall work on our maintenance program with full commitment to ensure our guests are happy with the facilities in the hotel. As connectivity becomes a necessity in our current high-tech lifestyle, we have installed both options for Cable & Wi-Fi (selected rooms) in the hotel. Unfortunately your assigned room is installed with cable connection only. To enhance your stay, you may request for rooms with Wifi Connection in future.

We hope that you will give us another opportunity to serve you better in your next visit to Kota Kinabalu :)

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Reviewed 24 February 2012

Our room was really nice, spacious, clean and modern. Buffet breakfast (included in our stay) was delicious and full of options. Friendly staff who were very helpful (although watch out for overpriced cabs from the hotel). The one issue was that its location was an awkward distance in that it was too hot to walk to the city centre but a very short cab ride to certain spots. There is a shuttle service available but it only goes every 2 hours which can be unhelpful.

  • Stayed: February 2012, travelled as a couple
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3  Thank Josh A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WeiGang, General Manager at Ming Garden Hotel & Residences, responded to this reviewResponded 23 July 2012

Thank you for your feedback Josh,

In regards to your feedback on our location, we certainly understand that the surroundings of our hotel are important on the enhancement of your visit here.

To make your trip a better one should you visit us again in Kota Kinabalu, you may hop on to our newly upgraded feature the complimentary shuttle bus to the central shopping, entertainment and leisure areas such as; Centre Point, Wisma Merdeka, Suria Sabah and Jesselton Point (Waterfront) operating daily from 9:00am - 5:00pm (except 12:00nn). Maybe you can leave early in the morning at 9am and come back by the evening? Hope that helps in you moving around.

We are pleased to inform you that the hotel is located at the upcoming township of Kota Kinabalu - KK Times Square and Harbour City. We hope by the time you're back to spend the nights with us all these shopping avenues and prime business facilities are available for you.

We hope that you will give us more opportunities to serve you in your next visit to Kota Kinabalu with more shoplots and other shopping avenues opened at the hotel’s surrounding areas :)

Happy travels and see you around :)

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Reviewed 21 February 2012

This is a brand new hotel with so many staff, most of them don't have enough to do. Everyone insists on striking up a conversation with you even if you are just walking across the lobby. The hotel is well located about half way between the airport and downtown KK. There is an elaborate road system to get to the hotel and all vehicles have to do a complete tour of the building to get to the front door. They have a shuttle bus into town, which is useful but it does not come back at night. We stayed in 2 different rooms - one faced the front and was very noisy at night with no double glazing. The other faced the back and was much quieter, however the tiles were already coming off the wall in the bathroom.
The hotel seemed very popular with Chinese and Malaysian guests but they were not at all geared up to western tastes. The buffet in the restaurant was hopeless as everything seemed to be cold - even the fried eggs! On our last day we had breakfast in our room at 5.30 as we had to go to the airport and the waiter wheeled in a elaborate trolley with a full cooked breakfast - all stone cold.
There is a nice pool on the 4th floor but you have to be careful as the tiled floor is lethally slippery when wet. Wifi is only available in the lobby and restaurant not in the rooms.
We counted 7 people in reception and another 6 in the lobby but it still took an age to get your bill.

Room Tip: Noisy at the front but the view is better.
  • Stayed: January 2012, travelled as a couple
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Thank Tom H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WeiGang, General Manager at Ming Garden Hotel & Residences, responded to this reviewResponded 23 July 2012

Thank you for your feedback Tom,

In regards to your feedback on our location, we certainly understand that the surroundings of our hotel are important on the enhancement of your visit here. We are pleased to inform you that the hotel is located at the upcoming township of Kota Kinabalu - KK Times Square and Harbour City. We hope by the time you're back to spend the nights with us all these shopping avenues and prime business facilities are available to your heart's content.

Have forwarded the issue on your breakfast and billing issue and we will take action on it accordingly.

We hope that you will give us more opportunities to serve you in your next visit to Kota Kinabalu with more shoplots and other shopping avenues opened at the hotel’s surrounding areas :)

Happy travels and see you around :)

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Reviewed 7 February 2012

It's a new hotel, so expect everything to be new and spotless... the minimalist interior gives the sense of modernity.

The management- Although most of the staff is still new in the hotel industry, they are still helpful and friendly. Got a complimentary birthday cake too! Which is lovely and tasty cake!

Location- Not perfect because its away from the city center but its near to airport, either way you may opt for their free shuttle bus service but only to Suria Sabah shopping mall-Warisan Square shopping Mall-Jesselton Point.

Taxi fare - Fare to 1borneo is RM35, to Jesselton Point jetty is RM15

Breakfast - The breakfast is tasty, but not much choices.

Facilities- Spa and Massage is provided but you'll need cash. they wont accept credit card. Pool is quite big too'

Internet - No wifi, wifi only available at the lobby but which is quite weak.

Booked through Agoda, much cheaper from there.

Overall, the hotel is beautiful and the staff is wonderful and friendly!

Room Tip: Get a room with the sea view. Away from the clubs, if you want a quiet room.
  • Stayed: February 2012, travelled with family
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3  Thank FlabberKun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WeiGang, General Manager at Ming Garden Hotel & Residences, responded to this reviewResponded 23 July 2012

Thank you for your feedback FlabberKun,

We will address your pointed forms accordingly here :)

The management- We are glad you are happy with your birthday cake and are taken care of quite well. Regardless, we have brought the issues that we fall short accordingly to relevant departments including undergoing trainings from time to time for our staffs for the constant betterment of our service.

Location- To make your trip a better one should you visit us again in Kota Kinabalu, you may hop on to our newly added feature the complimentary shuttle bus to the central shopping, entertainment and leisure areas such as; Centre Point, Wisma Merdeka, Suria Sabah and Jesselton Point (Waterfront) operating daily from 9:00am - 5:00pm (except 12:00nn).

Taxi fare - Fare to 1borneo is RM35, to Jesselton Point jetty is RM15

Breakfast - There are new spreads introduced every now and then and we hope the spread will be great for you, your family and friends when you guys are staying in house.

Facilities - Besides cash, we also offer Room Charge. You may utilise the spa's variety of treatments and you may opt to charge it to your room accordingly.

Internet - Feel free to let us know should you need to use the internet the next time you're around as the internet cables are available upon request. You can request from us and we will send it over to you accordingly.

We hope that you will give us more opportunities to serve you in your next visit to Kota Kinabalu with more shoplots and other shopping avenues opened at the hotel’s surrounding areas :)

Happy travels and see you around again :)

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Reviewed 25 January 2012

It's a new hotel by KK township. Everything is so cozy, with new furniture, layout and smells good too. But a deluxe room is not that spacious and bath is a bit gloomy with insufficient lighting. Staffs are friendly and very helpful though few of them still not that familiar with the hotel and its services but that can be improved, I suppose. The kitchen serves straight to your room 24 hours with great choices of food even in the middle of night. Breakfast was great, with varieties of local foods and nice ambiance of the restaurant. Shuttle bus/van is provided but you have to follow the schedule. Yet, is quite easy to get cabs from the hotel. It is just 5-10 minutes away from the KKIA and quite convenient if you got a flight to catch. It's a single standing building in its own place by the sea, that's it's not that convenient if you wish to find any nearby shop by foot. But the township is just 5 minutes away and cost you about MYR15 one way and MYR30 from the hotel to KKIA.

Room Tip: Any level is good as long as you can face the sea from your room.
  • Stayed: January 2012, travelled solo
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1  Thank KikiKokoCiki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WeiGang, General Manager at Ming Garden Hotel & Residences, responded to this reviewResponded 23 July 2012

Thank you for your feedback KikiKokoCiKi,

We are pleased to inform you that the hotel is located at the upcoming township of Kota Kinabalu. It is also located 10 minutes’ drive from the Kota Kinabalu International Airport and 5 minutes’ drive/ 10 -15 minutes’ walk from the shopping and commercial district.

We have brought these issues up accordingly to relevant departments respectively including undergoing trainings from time to time for our staffs for the constant betterment of our service.

We hope that you will give us more opportunities to serve you in your next visit to Kota Kinabalu with more shoplots and other shopping avenues opened at the hotel’s surrounding areas :)

Happy travels :)

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Reviewed 8 January 2012

stayed here for one night on 7th jan 2012.

booking - i did it via agoda. sabry who attended to me was informative and helpful too.
hotel location - very accessible and easy to locate
room location - overlook kampung air and sabah square. not the best view but we don't mind this since we are hardly in the room
pool - ok with staff overlooking the users

we love the room, swimming pool, breakfast, the whole hotel deco and the parking. staffs were generous with smiles and love to greet the guests. i am travelling in a family of 6. surprisingly, extra pillows and duvets were not charged! all facilities were new and extra nice. the deco was lovely too. breakfast - pastries and roti jala, must try!

slightly pricey but totally recommended! :)

  • Stayed: January 2012, travelled with family
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2  Thank nurulh275
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WeiGang, General Manager at Ming Garden Hotel & Residences, responded to this reviewResponded 23 July 2012

Thank you for your feedback nurulh275,

We're happy you enjoyed your stay and are also glad that you were very well taken care of by our staffs so accommodatingly. We will inform this to the relevant departments.

We hope that you will give us more opportunities to serve you in your next visit to Kota Kinabalu with more shoplots and other shopping avenues opened at the hotel’s surrounding areas :)

See you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ming Garden Hotel & Residences

Address: Lorong Mangga | Jalan Costal, Kota Kinabalu 88000, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 92 Hotels in Kota Kinabalu
Price Range: £47 - £108 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ming Garden Hotel & Residences 4*
Number of rooms: 600
Official Description (provided by the hotel):
Ming Garden Hotel & Residences welcomes you with warm Sabahan hospitality. Situated near the junction of several thoroughfares, our strategic location along the Coastal Highway allows fast access to Kota Kinabalu's central business, commercial and places of interest. Located within minutes from the airport, main bus terminal and jetty, this hotel is indeed the ideal choice of accommodation for business and leisure. ... more   less 
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