I had booked this hotel for one night. For Asia, the price was high, but I had been anticipating certain features. I may have looked at two or three hotel booking sites (and used hotels.com) so I will not dismiss the possibility I created certain expectations myself.
To start, any, and all of the staff I encountered, were wonderful. So, this review is not about the staff.
It started poorly. I could not get an early check-in (I arrived around 11:30 am), in fact, I did not get my room until WELL AFTER 2:00 pm. I sat around a lot, I went walkabout for hours. I had a cappuccino (about 15MYR) in the lounge. It was like I had someone else´s second steaming. Their cappuccino was unacceptable at any price - but I did not say a word as I was looking forward to my room.
My room was not what I had anticipated. There was no ¨city view¨, although this is not important to me. I opened the bathroom door - no bathtub, only a shower. I cannot say why I expected a bathtub, but I had. Though I definitely remember reading that there were to be slippers, a bathrobe, a safe and a mini-bar. There was no bathrobe and I was out of clean clothes. Sigh ... and there was no mini-bar. Sigh .... The TV was a handful (8-9) of channels, which proved unacceptable in my sleepless night. There was no top sheet on the bed - only a comforter - way too thick and hot to use even with the A/C. No top sheet? Am I that dumb that I could not find it - or expect one?
The big draw for this hotel (for me) had been the promise of a sauna. Where I live, there just aren´t any and I love one as the best relaxant, even in a hot, humid climate. Uh-oh. The sauna was not working. I asked when and got a polite shrug. I was also informed that the Jacuzzi was not working, either. The pool was open (and OK), but it was (naturally) filled with little kids and parents - not a place for adults to relax.
Again, all the front line staff I encountered were beyond reproach. As for facilities and expectations of quality from advertising (including my own possible confusion), well, I was just 4starfully disappointed.
- Official Description (provided by the hotel):
- Ming Garden Hotel & Residences welcomes you with warm Sabahan hospitality. Situated near the junction of several thoroughfares, our strategic location along the Coastal Highway allows fast access to Kota Kinabalu's central business, commercial and places of interest. Located within minutes from the airport, main bus terminal and jetty, this hotel is indeed the ideal choice of accommodation for business and leisure. ... more less
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