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“Christmas 2013”

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Ming Garden Hotel & Residences
Ranked #18 of 92 Hotels in Kota Kinabalu
Shaftesbury, United Kingdom
Level 3 Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Christmas 2013”
Reviewed 2 January 2014

I flew to KK from the UK and my girlfriend from Sydney, Australia to spend Christmas together. What a lovely hotel. The staff were brilliant and looked after us especially 'Nainih', our sweet little room maid who even put christmas decorations and a card in our room which was on the top floor and had a great view of the mountains. It was clean and stylish and the aircon was quiet and efficient. The buffet breakfast was amazing every day and the Christmas day dinner buffet was beautifully presented and delicious. Some members of staff dressed up and sang carols in the foyer on 23rd and 24th. We attended the best ever Christmas eve party in 'Sparks' bar which was the highlight of our stay. Brilliant! !

Room Tip: Only 10 minutes from the airport so some aircraft noise is inevitable. Busy road at the front of the...
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dave C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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433 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (68)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Kuala Lumpur, Malaysia
Level 6 Contributor
211 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 19 December 2013

The room is smaller than photos but sufficient space to move around. Bed is comfy, room clean, service is great. Quite a distance from KK town centre. The only complain that I might have is the wifi which I find difficulties to connect at times.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Su2122013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level 5 Contributor
78 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 10 December 2013

This hotel was recommended to me by my tour operator as one of the preferred hotels to stay at for my time in Kota. I was only here for one night but thought it was quite new and clean. The hotel itself is quite similar to a Best Western or Holiday Inn. The pluses are that it has a fitness center, swimming pool and bar/restaurant inside which many of the other hotels in its price range and quality do not have. Rooms were clean, not very big however and hotel is a bit farther away than some of the others. It is a quick 5 minute cab ride or 15 minute walk to the waterfront and Centrepoint mall.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AlicesAdventures13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager_MGHR, Public Relations Manager at Ming Garden Hotel & Residences, responded to this review, 17 December 2013
Dear AlicesAdventures13 ,

Warmest greetings from Ming Garden Hotel & Residences!

Thank you for taking the time to share your feedback on Tripadvisor following your recent visit to Ming Garden Hotel & Residences.

We are delighted to read your review regarding your stay with us, it gives us great pleasure to know you enjoyed your stay with generally positive reviews of our services provided by our team of dedicated members.

We hope to see you again in your next visit to Kota Kinabalu :)

Kind regards,
Shauntay Dawn
Asst. Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kota Kinabalu, Malaysia
Level 4 Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 3 December 2013

Been to a wedding event there.. the settings are great.. love the ballroom, the service and delicious food.. the wedding entertainment is truly unexpected.. yet fun and hilarious at the same time.. i can't say the same to the wedding singer/band because it's not memorable

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank sheena2968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager_MGHR, Public Relations Manager at Ming Garden Hotel & Residences, responded to this review, 17 December 2013
Dear sheena2968,

Greetings from Ming Garden Hotel & Residences!

Thank you for taking the time to share your feedback on Tripadvisor following your recent visit to Ming Garden Hotel & Residences.

I am delighted to hear that you had such a great time during a wedding function here at the hotel. We are glad that you find our delectable menu selection a treat and that you were happy with the helpfulness and friendliness of our staff.

We value such feedback which is shared with all and look forward to your return in the not too distant future.

Kind regards
Shauntay Dawn
Asst. Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coffs Harbour, Australia
Level 6 Contributor
114 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 3 December 2013

We stayed at this hotel at the beginning and end of our Sabah holiday and were more than happy.The staff were really helpful in helping us hire a car- ringing around and getting a better price than we were able to. The location is on a huge motorway but the room was surprisingly quiet.Its an easy walk to shops and restaurants and also a walkable distance to the jetty for boat trips to the islands. The buffet breakfast was good but did cater more for locals than westerners.
The pool is big with a separate childrens pool.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank crawfords37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager_MGHR, Public Relations Manager at Ming Garden Hotel & Residences, responded to this review, 17 December 2013
Dear crawfords37,

Greetings from Ming Garden Hotel & Residences!

Thank you for taking the time to share your feedback on Tripadvisor following your recent visit to Ming Garden Hotel & Residences.

What I have just read is really compelling. Thank you for the bounteous rating and feedback you gave to our hotel for being perfectly located in the heart of Kota Kinabalu, for our complete facilities, for serving delectable breakfast menus and offering modern & state-of-the-art amenities – the rooms and the swimming pools.

We thank you for recognizing the high quality service of our team especially of the Front Office. I, the management and the rest of our team will always be excited to welcome you back whenever you are in Kota Kinabalu.

See you soon :)

Kind regards,
Shauntay Dawn
Asst. Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seremban, Malaysia
Level 3 Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 December 2013 via mobile

Was here for a 3 days 2 night stay. Got a room very far off from the main lifts so everytime I have to walk quite a distance unless I use the lifts at the side of the hotel.

Food was ok, nothing much to shout about but the staff are cheerful especially the concierge staff. Didnt have time to drop by the gym or swimming pool.

A lot of tourist & airline crew are staying in this hotel so I guess it's quite ok. Would be great if my room is at the main block.

Stayed December 2013, travelled on business
Helpful?
Thank kenlui85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager_MGHR, Public Relations Manager at Ming Garden Hotel & Residences, responded to this review, 17 December 2013
Dear kenlui85,

Greetings from Ming Garden Hotel & Residences!

Thank you for taking the time to share your feedback on Tripadvisor following your recent visit to Ming Garden Hotel & Residences.

I would like to apologise foremost for the discomfort that you had to bear as the walking distance from the main building to the Residence area is quite insistent. However, I am glad to know that you had fun moments with our dedicated and humourous Concierge staff. With this being said, we are extremely proud to be hosting flight crews of Malaysia Airlines and Korean Airlines, giving you a picture of our modern hospitality and services which is indeed, one of a kind.

Should you need any assistance for room upgrading, do let me know at shauntay@minggardenhotel.com. I will be more than glad to assist.

Looking forward to welcoming you back to Ming Garden Hotel & Residences! See you again soon :)

Kind regards,
Shauntay Dawn
Asst. Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level 4 Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 29 November 2013 via mobile

Rooms are nicely designed. Very modern feel...

The swimming pool was sufficiently big for laps.

Hotel is surprisingly packed and popular with tourist from China and Japan.

Checking in was smooth... Staff are friendly and helpful. Despite having renovation works at the wrong place and timing.

Stayed November 2013, travelled on business
Helpful?
Thank NKeong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager_MGHR, Public Relations Manager at Ming Garden Hotel & Residences, responded to this review, 18 December 2013
Dear NKeong,

Greetings from Ming Garden Hotel & Residences!

Thank you for taking the time to share your feedback on Tripadvisor following your recent visit to Ming Garden Hotel & Residences.

I am delighted to know that you had a comfortable stay in our hotel with compliments for our pool and rooms. and that you were happy with the smooth check -in and helpfulness and friendliness of our staff. Our hotel is indeed quite popular with our Chinese, Japanese, and Korean friends, with this support we strive to better our services and to make sure that our hotel is suitably fit for all walks.

We hope to have you back soon, NKeong. See you :)

Kind regards,
Shauntay Dawn
Asst. Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ming Garden Hotel & Residences

Property: Ming Garden Hotel & Residences
Address: Lorong Mangga | Jalan Costal, Kota Kinabalu 88000, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 92 Hotels in Kota Kinabalu
Price Range (Based on Average Rates): £
Hotel Class:4 star — Ming Garden Hotel & Residences 4*
Number of rooms: 600
Official Description (provided by the hotel):
Ming Garden Hotel & Residences welcomes you with warm Sabahan hospitality. Situated near the junction of several thoroughfares, our strategic location along the Coastal Highway allows fast access to Kota Kinabalu's central business, commercial and places of interest. Located within minutes from the airport, main bus terminal and jetty, this hotel is indeed the ideal choice of accommodation for business and leisure. ... more   less 
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