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“Relaxing Visit - Exceeded Expectations”

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Shangri-La's Tanjung Aru Resort & Spa
Ranked #5 of 91 Hotels in Kota Kinabalu
Certificate of Excellence
London
Level Contributor
82 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Relaxing Visit - Exceeded Expectations”
Reviewed 11 January 2014

I really had no idea what to expect, and I was pleasantly surprised at the resort and the amount of facilities there making it difficult to use and see everything on site during such a short visit.

The room was comfortable and quite relaxing, and it was nice to sit on the balcony and watch the sun set and the views of the incoming storms.

There was wifi throughout the hotel and it seemed to cover most area's I went to.

Food was very good but service was relatively slow and that appears to have been in all the restaurants but worst is coco bar and restaurant, but as I was not in a hurry I never really worried about it too much.

The facilities at the hotel were excellent, from a range of shops to tour organisation and then the swimming pools with the slides and water wars area, there was so many things to see and do. However it was very busy and you did feel like your were crushed in around the pools and on the beach it was very much the same with a lack of places to sit.

I also visited the Chi spa and had a nice relaxing massage, I enjoyed the remoteness of the massage rooms and the fact that they were all individual buildings in a very tranquil setting.

Checkout was very seamless with no issues and overall it was a decent stay at a nice hotel.

  • Stayed January 2014, travelled with friends
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Helpful?
Thank agilchrist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Melbourne, Australia
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 10 January 2014

Sensational tanjun aru , pool & water slides are a must for the children , service up to that of the shangri la standard . Having stayed at golden sands & traders penang as well as mactan Island Cebu other Shangri la resorts , the Tanjin Aru resort rates as the highest for quality & service as well as friendliness of the staff great job guys topped off a fun filled 2 week stay in KK

  • Stayed January 2014, travelled with family
    • Value
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    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Gilly022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
Reviewed 9 January 2014

Just returned from a very disappointing stay at the Tanjung Aru. Hotel itself is very tired and in need of an upgrade. Food was very average- breakfast was especially awful; it felt messy, tables unclear, food on floor, and poor service. Most frustrating was the lack of sun beds and umbrellas on the beach. It was very busy when we visited however the hotel was very poorly equipped to deal with the high capacity of guests- everyday was a battle to find beds and umbrellas, and some staff were extremely unresponsive when we asked for help. On visiting the sister hotel, it reaffirmed our disappointment, the difference was significant. If your looking for luxury or relaxation this hotel is not worth the money.

  • Stayed December 2013, travelled with family
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Helpful?
Thank Ann L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shangrila_TAH, General Manager at Shangri-La's Tanjung Aru Resort & Spa, responded to this review, 23 January 2014
Dear Ann L, I am sorry to hear of your disappointing stay experience with us which happens to coincide with one of our busiest seasons of the year. Please accept my sincere apologies for all our shortcomings during this period. Our colleagues are always doing their best to meet expectations and we look forward to the opportunity of welcoming you again during your next visit.

Best Regards,
Craig Powell, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sylvania, Australia
Level Contributor
137 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 8 January 2014 via mobile

We selected this resort based upon the responses on TripAdvisor. The location is first rate, close to the airport and far enough away from the main city that it very quiet. The rooms were great and the staff friendly and accommodating. Evening buffet was a feast and the Italian restaurant was also very good.

Stayed December 2013, travelled with family
Helpful?
Thank Col I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harare, Zimbabwe
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 8 January 2014

We spent 8 nights over the Christmas and New Year period at this resort and loved every minute of our stay. Our 3 daughters thoroughly enjoyed the Kids club and the water park and the service was great from beginning to end bar one incident with a foreign employee called Bastien. The local staff members were attentive, friendly and very helpful and it is definitely a resort we would return to.

  • Stayed December 2013, travelled with family
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Helpful?
Thank FarzanaKahn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shangrila_TAH, General Manager at Shangri-La's Tanjung Aru Resort & Spa, responded to this review, 12 January 2014
Dear FarzanaKahn,thank you for staying with us during one of our busiest seasons of the year. I am glad to hear you and your family had a wonderful stay and that we took good care of you. Thank you again for your favorable feedback and we look forward to welcoming you back for another memorable experience in near future!
Sincerely,
Craig Powell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 8 January 2014

My husband, 21 yr old daughter and I stayed for 4 nights during the New Year's holiday. We booked Kinabalu Club sea view rooms, and were fairly satisfied. The rooms do show some wear and tear and could use some basic improvements (carpet, furniture, etc). The best experience at this Shangri-La was without a doubt the exemplary customer service that we had in the Kinabalu Club. The staff were constantly working to make sure all guests were satisfied; not an easy feat. I love that they have separate hours for the families with young children (4:30-6:30pm) and for adults (6:30-8:30pm). With this schedule, everyone was happy. Breakfast and Happy Hour choices were plentiful, and again, the entire staff worked hard to meet all the guests' needs. Especially helpful and friendly were Johnny and Sonia, who worked tirelessly assisting everyone.
We enjoyed Kota Kinabalu and have already booked a return trip, but will stay at the Shangri-La Rasa Ria to experience the beach and golf.

Room Tip: Booking a Kinabalu Club room is worth the extra expense.
See more room tips
  • Stayed December 2013, travelled with family
    • Value
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Helpful?
1 Thank roylaunik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shangrila_TAH, General Manager at Shangri-La's Tanjung Aru Resort & Spa, responded to this review, 12 January 2014
Dear roylaunik, thank you for your generous compliments! I will be sure to share your positive comments with our dedicated colleagues, Johnny and Sonia. Whilst you may have found our rooms a little tired, do know that we have made every effort to ensure they are well maintained. Thank you once again for staying with us and I look forward to your return visit!
Sincerely,
Craig Powell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 8 January 2014

The resort is fabulous! The room was big, great ocean and mountain facing view. Bathroom was good pretty clean although lighting could have been better abit too dim. The staff throughout the hotel are great, from breakfast, room service, pool, dinner, lounge bar to the spa. The Chi Spa was great, the villa's were fantastic and the staff were very professional and friendly! The resort is close to the airport and is a family friendly resort with multiple kids pools and water slides and water game as well as multiple acitivites organised by the resort throughout the day! There is not enough pool beds, which meant that you had to be in as early as 7am to reserve a bed. Food was good although the portion sizes were very small. Great place to unwind, relax and absorb the view!

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Simba123_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La's Tanjung Aru Resort & Spa

Property: Shangri-La's Tanjung Aru Resort & Spa
Address: 20 Jalan Aru, Tanjung Aru, Kota Kinabalu 88100, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Kota Kinabalu
#1 Romantic Hotel in Kota Kinabalu
#2 Business Hotel in Kota Kinabalu
#2 Spa Hotel in Kota Kinabalu
#3 Luxury Hotel in Kota Kinabalu
#3 Family Hotel in Kota Kinabalu
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Shangri-La's Tanjung Aru Resort & Spa 5*
Number of rooms: 495
Official Description (provided by the hotel):
A paradise for the senses surrounded by natural beautyA gentle breeze caresses your face as you wake to the sound of waves lapping the beach. The balcony opens up to an inspiring vista of sparkling coral islands and swaying of palm trees. Tunku Abdul Rahman Park, bordered by crystal clear waters and lush vegetation Sophistication surrounds you in a lavishly decorated suite inspired by Borneo’s rich cultural heritage. Shangri-La’s Tanjung Aru Resort and Spa, Kota Kinabalu, is a perfect tropical getaway, a luxurious tranquil retreat just a short drive from the city.Yet, excitement beckons as you set out to discover all Kota Kinabalu’s delights. Making your way to Kinabalu National Park, you are thrust into a jungle paradise of natural wonders, rugged landscapes and scenic beauty. From the Rafflesia, the largest flower in the world, to the famous Orangutans in their natural habitat, it only gets more breathtaking every step of the way.The afternoon is spent exploring the picturesque town of Kota Belud. As Sabah’s largest and most popular open market, you find gems of all sorts, ranging from handmade handicrafts to mouth-watering local delights like natural honey.Back at the resort, you look forward to a sunset cruise, which departs from STAR Marina, to catch Borneo's famous sunset. Not long after, you wind down at Coco-Joe’s Bar & Grill. Lounging atop one of the beach-dining platforms, over cocktails and a delectable seafood tower, you continue to enjoy the sound of overlapping waves on the shores of Sunset Beach. A pampering session at CHI, The Spa rounds off the day. With treatments based on traditional Asian healing philosophies, you lose yourself in an enchanted and indulgent journey, all on the resort’s private spa island.For every experience here, you are surrounded by natural beauty. And it all begins at Shangri-La’s Tanjung Aru Resort and Spa, Kota Kinabalu ... more   less 
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Also Known As:
Shangri-La`s Tanjung Aru Resort And Spa
Shangri-La`s Tanjung Aru Hotel Kota Kinabalu
Shangri Las Tanjung Aru Resort
Shangri Las Tanjung Aru Hotel
Shangri La Kota Kinabalu

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