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“busy hotel”

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Shangri-La's Tanjung Aru Resort & Spa
Ranked #4 of 91 Hotels in Kota Kinabalu
Certificate of Excellence
Perth, Australia
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“busy hotel”
3 of 5 bubbles Reviewed 25 January 2014

This place (we are still here) is very good. I really wanted to give it a four star rating but compared to my other large hotel experiences its just a bit below 4. Anyway, its a very busy hotel, we were told100% capacity yet in the wing we are in you would hardly know it, over looking the mini golf course is very quite. The mostly Chinese clients are quickly taking over the Japanese in their quest for craziest photo takers, this makes it a bit hard to walk around the grounds without being told to stop so someone can take the 50th photo of his girlfriend.
The staff are fabulous, I watched a very rude Chinese guy yesterday ranting because the staff had said 1 to 2 persons in an accent that sounded like 1 to 2 percent. the guest was very rude and we were amazed how tolerant the barman was. In Australia he may have been thrown in the pool.
The sunset bar is pretty funny, I forget that as Australians we see many fantastic sunsets, but yesterday there was a 100 or so people taking photos, it was really nice to see.
food is great however someone should tell the Chinese guests that there is plenty of food to go around and we will not starve, pushing isn't the way to get your eggs any faster. Drinks compared to the Australian prices are cheaper and out on the street as usual cheaper again, but I dont feel I need to take a second mortgage if I want to have a few drinks by the pool.
We arrived very early on the first day, this isnt Shangri La's fault but they made us feel welcome and have a special arrival area for tourists to hang out and sleep or make some tea before their room is ready. As for rooms they are great. huge beds (2 king singles pushed together) which is awesome. the airconditioning works well, no in house movies just the normal Malay t.v, if you like movies or t.v bring a hard drive with your favourite shows loaded.
Outside the hotel Kota Kinabalu is great, the food is wonderful and the locals very friendly. I really hope this place doesnt turn into Bali or the busy parts of Thailand. Give me the occasional rude chinese guest over fighting abusive australians any day.
Thank you Shangri la Tajung Aru, we will be back

Room Tip: if you want quiet the rooms over the mini golf course are perfect. level 2 is on the same level as t...
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank yachty78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,582 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (776)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
westmidlands
Level Contributor
81 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 bubbles Reviewed 25 January 2014

As I write this we are spending the last of 5 nights here I can't really fault the place all I would say is if you,are looking for a quiet break then not sure, whilst we were there, there were lots of families with young children and at time this meant some of the noise levels got a little high not a problem for our short stay but two weeks may have been a different matter. We had a club Kinabalu room and would do so again as drinks and snack were served throughout the day also on an evening no children so a little quiet time for the adults. The staff were amazing nothing seemed too much trouble to them, our room was immaculate clean, towels and linen changed frequently also toiletries topped up daily as used. We only ate in the club lounge and the Chinese restraunt food was good and we didn't feel over priced for a hotel of this level, we did venture out to the city not amazing but different worth a visit we ate at the night restraunt for 1 meal choose your fish (still alive) then take a seat and a few minutes later it's served. Again it would not be to every ones taste you need to be broad minded especially where toilet facilities are concerned. The other was at Sri malaska I think that the correct spelling again food Malay was delicious. The best part of our holiday though was seeng the orang utan a very special day for us we will never forget thanks to Dino their career, at the sister resort of rasa ria a shuttle bus leaves daily for which there is a charge but if you,like conservation and animals a must see them while you can their numbers are reducing and they need all the help they can get you can even foster. All in all a brilliant time thank you to every one at the hotel for all their hard work. I didn't use the spa but did visit staff were very helpful with treatment suggestion just ran out of time

Room Tip: Talk to the staff they appreciate being noticed and may give you tips on places to visit
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jylittle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 25 January 2014

A fabulous hotel for families with young children. Best Kids club and water playground is lots of fun. Plenty of pool areas for the young ones too. Recommend the Kinabalu Club Rooms with access to the club lounge.This is a great value choice as,Children allowed entry from 4.30 - 6.30 for dinner. Plenty of food with lots of choices. Kinabalu Club staff are excellent as are the Kids Club Staff. As good if not better than our stay a couple of years ago. Only downside was the weather with lots of rain in January. Choose another time of the year if you can..

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank stanesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
175 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
4 of 5 bubbles Reviewed 25 January 2014 via mobile

Let's start with the plus points which are many. The hotel is very close to the airport - not that you'd know it - and sports wonderful views of the islands of the South China Sea and a small beach. The resort it is a great base to explore Kinabalu from. It also boasts an excellent Spa.

Though I would say if you are looking for a more of a beach / honeymoon destination the sister Rasa Ria hotel is a much better choice.

As always with this chain the service is excellent which is just as well... Upon arrival the staff successfully communicated in an understated, coded way that it would be much more appropriate to stay in the Kinabalu wing at this time.. Wise advice indeed as it turned out...

The hotel was busy as it was close to Chinese New Year and the results were carnage..

As the hotels five star ambience was severely compromised by the hoards of Chinese tourists staying who, how shall I put this politely, seemed unaware of the behaviour expected.. Drunken antics at all hours, shouting, burping, spitting and hoards of uncontrolled children running riot as the harried, hard pressed staff tried heroically to maintain a sense of order and decorum. Leaving the international guests sheltering in the, excellent, Italian restaurant in the evenings. It felt at times less like luxury hotel and more like a package holiday from hell!

So all in all a good choice but.. Caveat Emptor if you stay over Chinese New Year!

Stayed January 2014
Helpful?
1 Thank Squaremeal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 23 January 2014

There are two (2) Shangri-La properties in KK. We stayed here. It is less than 5 minutes from the airport. With two small children and desired "getaway" from KL, this was an ideal spot. As soon as we landed… we were here.

We had a room on the Club Level. The pull out couch/chair served as the rollaway bed for our 7 year old. It was wider than a twin size bed, but a little smaller than a double (by American standards). The position of the rollaway bed/chair was not intrusive and allowed us to enjoy the room without being cramped.

The Club Level allowed and encouraged children to come from 4:30 - 6:30 pm. After 6:30, it was adults only. My husband and I loved this. We have been to places that ban the kids, and other places where they are allowed, but not welcome. This was a reasonable set-up, and I hope that other hotels might follow this model.

This property is great for young children/emerging swimmers. Very well designed. And the water slides can be enjoyed without having to swim as there is no "pool" at the bottom. So parents can park themselves in a chair and watch without having to wait at the bottom. Lifeguards were professional and well-trained.

Breakfast was great - both in the Club, as well as the main buffet. In the main buffet, I loved the what I'll call the "egg translation" ordering guide by the omelette bar. As you know, everyone has a different idea of what "scrambled" means, and various cultures like their eggs runnier/harder than others. This simple solution was brilliant, and should be used in every hotel that caters to a global crowd.

No complaints about this property.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Bernadette623
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
152 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed 23 January 2014 via mobile

Malaysia airlines had a deal with this resort abd we took the offer. This is an amazing place. All staff are very friendly and helpful. We joined the Kinabalu club which is worth the extra.
The pool is great, many activities and if you have young children they have special activities for them. Great family or romantic destination.
All our photos look like postcards.

Stayed January 2014, travelled with family
Helpful?
1 Thank GraemeR6149
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 22 January 2014

We were disappointed overall due to a number of factors. Our room (Seaview Kinabaloo) we had booked was too small to accommodate 2 adults and 2 kids, and there was literally no space to bring in a roll-away bed for one of the kids. This meant we had to "upgrade" at a cost to a suite - not budgeted for and not expected. The room had issues with the air-conditioner and a light that flicker constantly. We asked for this to be fixed, but 8 hours later, no action so we had to follow this up again - not what you would expect from a 5 star hotel. The plus side of the upgrade to the suite was that we had access to the Kinabaloo Club which has lots of benefits - see hotel website for details. The hotel was very busy and crowded which meant that you had to queue to get a table each morning. The staff could not cope with clearing of plates, topping up food and drink stations and you had to queue for 20 minutes just to get an egg cooked! The taxi service is also very expensive from this hotel - the hotel quoted us MR240 to get to the zoo, however we found a driver who took us there for half the price! The hotel is located in a good spot to get out to the islands quickly, so that is a benefit in staying there, however if you want to go to the markets and eat in the town, you would be better off staying in town as it costs MR60 return from the hotel. We had a much more relaxing and indulgent experience at the Shrangrila Rasa Ria and would recommend staying there if you are after the real 5 star service and experiences …. it is also a lot quieter. See my other review about this hotel.

Room Tip: If you are a family with two kids, the Seaview Kinabaloo rooms are very small and will not accommoda...
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
1 Thank SueSydney2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shangrila_TAH, General Manager at Shangri-La's Tanjung Aru Resort & Spa, responded to this review, 3 February 2014
Dear TripAdvisorMember, thank you for staying with us during one of our busiest seasons of the year. Your comments on our room facilities are well noted and have been shared with my team for improvement. With reference to your comments on our breakfast buffet, do note that we now offer an alternative breakfast venue at Shang Palace to continue serving our guests better during the peak period. Once again, thank you for staying with us and hope to see you again in the near future.
Sincerely,
Craig Powell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shangri-La's Tanjung Aru Resort & Spa

Property: Shangri-La's Tanjung Aru Resort & Spa
Address: 20 Jalan Aru, Tanjung Aru, Kota Kinabalu 88100, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Kota Kinabalu
#1 On the Beach Hotel in Kota Kinabalu
#2 Spa Hotel in Kota Kinabalu
#2 Luxury Hotel in Kota Kinabalu
#2 Business Hotel in Kota Kinabalu
#3 Family Hotel in Kota Kinabalu
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Shangri-La's Tanjung Aru Resort & Spa 5*
Number of rooms: 495
Official Description (provided by the hotel):
A paradise for the senses surrounded by natural beautyA gentle breeze caresses your face as you wake to the sound of waves lapping the beach. The balcony opens up to an inspiring vista of sparkling coral islands and swaying of palm trees. Tunku Abdul Rahman Park, bordered by crystal clear waters and lush vegetation Sophistication surrounds you in a lavishly decorated suite inspired by Borneo’s rich cultural heritage. Shangri-La’s Tanjung Aru Resort and Spa, Kota Kinabalu, is a perfect tropical getaway, a luxurious tranquil retreat just a short drive from the city.Yet, excitement beckons as you set out to discover all Kota Kinabalu’s delights. Making your way to Kinabalu National Park, you are thrust into a jungle paradise of natural wonders, rugged landscapes and scenic beauty. From the Rafflesia, the largest flower in the world, to the famous Orangutans in their natural habitat, it only gets more breathtaking every step of the way.The afternoon is spent exploring the picturesque town of Kota Belud. As Sabah’s largest and most popular open market, you find gems of all sorts, ranging from handmade handicrafts to mouth-watering local delights like natural honey.Back at the resort, you look forward to a sunset cruise, which departs from STAR Marina, to catch Borneo's famous sunset. Not long after, you wind down at Coco-Joe’s Bar & Grill. Lounging atop one of the beach-dining platforms, over cocktails and a delectable seafood tower, you continue to enjoy the sound of overlapping waves on the shores of Sunset Beach. A pampering session at CHI, The Spa rounds off the day. With treatments based on traditional Asian healing philosophies, you lose yourself in an enchanted and indulgent journey, all on the resort’s private spa island.For every experience here, you are surrounded by natural beauty. And it all begins at Shangri-La’s Tanjung Aru Resort and Spa, Kota Kinabalu ... more   less 
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Also Known As:
Shangri-La`s Tanjung Aru Hotel Kota Kinabalu
Shangri-La`s Tanjung Aru Resort And Spa
Shangri Las Tanjung Aru Resort
Shangri Las Tanjung Aru Hotel
Shangri La Kota Kinabalu

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