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Shangri-La's Tanjung Aru Resort & Spa
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Reviews (3,929)
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2,215
1,124
370
126
94
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1,523 - 1,528 of 3,929 reviews
Reviewed 24 February 2014

This was a trip for my brother's birthday but the dinner was disappointing. Food came too slow, but the worst part was that food quality was not as 'fine' as Peppino supposed to be. I really don't know what happened, but hope Shangri-la will upkeep the standard of the so called flagship restaurant of Peppino. Everything was good about the resort except for the disastrous dinner. By the way, I've never seen a wagyu steak as thin as my index finger, but cost RM160++. Cheap...

Stayed: February 2014, travelled with family
Thank bondrabbit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shangrila_TAH, General Manager at Shangri-La's Tanjung Aru Resort & Spa, responded to this reviewResponded 28 February 2014

Dear bondrabbit, thank you for your review. I am sorry to learn of your disappointing dining experience at Peppino and your comments have been shared with our Food and Beverage team for further improvement. Thank you again and and we sincerely hope that you will allow us the opportunity to serve you better in the future.
Sincerely,
Craig Powell
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2014

A great resort for a family holiday if kids are young enough to be entertained by swimming alone. The choice of restaurants is limited and the price of alcohol is prohibitive. The hotel is RM25 taxi fare from the centre of KK and therefore it is quite isolated from a real Malaysian experience. Otherwise, the service is brilliant, the facilities are great, and consequently the place is over-crowded.

Room Tip: Request non-smoking.
  • Stayed: February 2014, travelled with family
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Review collected in partnership with shangri-la.com
Thank Nedra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2014

For our purposes, a family resort holiday, this hotel fit the bill. If you are looking for a couples romantic break, stay away and go to Rasa Ria instead.

The hotel has new and old wings. the old wing is a bit crummy. We had a suite, which was enormous. The quality of the room, cleanliness and service were all impeccable. The place can get a bit noisy, but that's part of all the fun and atmosphere of being in a childrens' haven.

The entertainment for children of all ages is wonderfully plentiful, and is the main reason for coming to this resort. Slides, water cannons, a small beach and a large toddler play-area to keep the kids occupied. The food is pretty good as well, as is the clubhouse, which is a quiet haven for adults and serves light buffet snacks.

Food choices are not bad, though the buffet restaurant can get very busy and chaotic with screaming children and messy buffet containers picked through by families. The chinese restaurant was very good.

  • Stayed: March 2013, travelled with family
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1  Thank Stinkaroo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 February 2014

We have just returned from, a fantastic 10 day stay in the Shangri La's Tangjung Aru Resort. The staff at the hotel made a our trip, we can not thank them enough. We will return.The sunset at the Sunset Bar is something not to be missed. A very beautiful place to relax and unwind.

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with shangri-la.com
1  Thank Karen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 February 2014

Great see view, nice beach, food is OK. Might be very crowded at public holidays. try to get a quiet room/suite. Check out the local market 15 minutes down the road. great cheap food there. Call a metered taxi (pick up at "welcome sign"). Kids Club is really great. Cocktails are ok, sunsets are great.

Room Tip: Try to get an good see view. The ones that go to the gulf club are more quite but have half see view. Avoid level two (lobby level). Try to book out of holiday season.
  • Stayed: February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com
Thank ArboreaTreefrog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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