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Shangri-La's Tanjung Aru Resort & Spa
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Reviews (3,929)
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2,215
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370
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94
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Reviewed 17 April 2014

1. Room 9220 has an cigarette odour upon entering
2. Carpet not very clean(some areas ok, some not)
3. Toitet show not properly clean as hairs still sticking on the walls from previous guests
4. Balcony dirty if not wearing shoes

Asked for a baby stroller, but reception informed that housekeeping did not answer the call at that point of time. No follow up calls were being made to us.

Other than that, rooms and bed clean and no complaints. Hotel facilities are fantastic and breakfast is marvellous, even though can be like a night market. Lastly, rooms and hotel lobby look a bit tired and little old.

  • Stayed: April 2014, travelled with family
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1  Thank najieb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2014

I stayed there after climbing Kinabalu mountain. It's a very nice resort and the sunset bar is amazing. the may be off point for some people is that it's very child friendly and there are children everywhere. However we were four guys and this didn't bother us at all.

  • Stayed: March 2014, travelled with friends
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Thank HKFrench
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2014

After a week exploring the jungle near Sandakan we arrived here anticipating a week of rest and luxury and we were not disappointed. From our arrival to departure we were delighted with the staff, facilities and location of this resort.
We enjoyed eating in Pepino twice and used the lounge as part of our package.
The pool is outstanding and having an area away from kids for adults is a great provision. The sunset from the Sunset Bar is a must!

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with shangri-la.com
Thank macOceanGrove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2014

This hotel was Part 1 of our honeymoon, and the only way to describe it was 6 nights of paradise. We arrived early and were talked into upgrading from a Kinabalu Seaview Room to a Club Seaview Room for $200MYR extra p/n ($67AUD). You only honeymoon once right...

The room was on the top floor with amazing views out to the South China Sea. On the second day we received a knock on the door, with housekeeping presenting us with a bottle of Tattinger and a congratulations cake for our honeymoon...could this get any better...YES! Later that evening we returned to the room to find the bed littered with rose petals, a set of pearl earrings for my wife and 2 sarongs. AMAZING!

Peppinos for dinner and we were given a private table, complimentary glass of wine each and one of the best tasting meals we've ever had. Perfection.

At the poolside we enjoyed the Adults only section to avoid squealing kids, and we met Azmi.I could not heap enough praise on Azmi, not only for his service, but his knowledge of the Resort and surrounding areas, suggestions of things to do, and the fact that after he asked my wife and I's name on the first day, we were addressed by this for the rest of the stay. Staff in Resorts around the world could learn a thing or two from Azmi!

The only negative thing I could say about the Resort was the steaks we ordered from Coco Joes. I ordered the Sirloin, which again was cooked perfectly, however Kat ordered a rib-eye. She received a Scotch Fillet. There were others there that also received the same, even though the Rib-eye was a premium price.

One meal aside the entire stay was beyond belief, and we look forward to returning again!

Stayed: April 2014, travelled as a couple
Thank MCPhotography
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2014

Great location and pool/kids facilities. But for a 5 star Shangrila it needs an upgrade or they need to lower their prices. Not even a free shuttle bus and into town :(. A bit of a rip off. We stayed in the Kinabalu wing whuch is the oldest part of the hotel and while it was clean, the rooms were old and tired. Service ocerall was basic compared to what I've come to ecpect from Shangrila's elsewhere.

  • Stayed: April 2014
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1  Thank Davieskim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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