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“Wonderful stay”

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Shangri-La's Tanjung Aru Resort & Spa
Ranked #5 of 91 Hotels in Kota Kinabalu
Certificate of Excellence
Perth, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Wonderful stay”
Reviewed 27 April 2014

We had the Easter weekend here. The setting here is wonderful with highlights being the pool with a seperated adult section (no screaming, splashing kids).
The restaurants were really good. The Chinese restaurant service was fantastic and food excellent.
We both had spa treatments at Chi Spa and Eileen commented that it was the best massage she had ever had (and that's saying something).
The only downer was the poor service at poolside when ordering food or drinks at the pool. Drinks would often take as long as 45 minutes.
The rooms were big and comfortable and bedding excellent.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Shangri La Hotels

Helpful?
Thank Dave27095
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (785)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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  • Portuguese first
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  • Spanish first
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English first
Kuala Lumpur, Malaysia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 April 2014

We came to Kota Kinabalu for a family holiday (my wife and four children - below 12 years old). After a couple of days staying in town, I decided to bring the family to chill out to this hotel. The rooms were almost full except for the suite. With small children, I needed connecting rooms - but with almost no option, I took the Executive Suite.

To our surprise when we checked in, they upgraded us to Deluxe Suite! And honestly, I think it was a bargain! The suite is very big, and it could fit in two extra beds. The balcony is simply amazing with sofa etc that you can enjoy the sunset or take an afternoon nap.

We had a great time at the Club Lounge and the kids help themselves to the munching spreads provided by the hotel (one of the perks of booking the Suite).

Rooms for improvement? The rubber floor mat-thingy at the water slide/play area need to be repaired. Other than that - the place is great for time out with the family.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank McD8003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 26 April 2014

This was the best hotel we saw in KK for location as the ones in the city centre did not appeal at all.

Our kids loved the range of slides and enjoyed an hour in the complimentary child care room.

Drinks were reasonably priced. Shame the room fridges didn't really work as us Aussie like our drinks cold. Otherwise rooms were great.

Huge buffet and I think kids eat free at the buffet when parents order the buffet - I could be wrong. Our kids loved the dessert bar with ice cream, lollies and the chocolate fountain - back home to detox now.

Joseph the sous chef was amazing. When he found out I had coeliac disease and needed gluten free meals he especially cooked meals not on the menu for me and would personally meet me to go through what I wanted and would check that every meal was to my satisfaction. Those meals were lovely and it was great knowing that the meals indeed were gluten free. If you need gluten free meals advise the hotel at your arrival and Joseph will meet you to go through your meal plan during your stay. They also have GF bread and muffins at the breakfast buffet.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank juliei068
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 25 April 2014

Lost a Samsung S3 on the Beach or Swimming Pool area and reported to Duty Manager around 6.30pm. Unexpectedly, the hotel staff called me around 11pm and told me that they have found my S3! Only a world class hotel's staff and management have this kind of right attitude, trusted that if lost in somewhere else, we might not be able to get it back.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Skyyep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 24 April 2014

Resort is not far from airport and main shopping and market strip, a taxi is around 30 ringits.
We stayed at the Tanjung seaview room, there was always plenty of water , fresh towels and linen and toiletries, room was always clean and very spacious. and could watch the fantastic sunsets from our balcony. Buffet breakfast was very good, as was the cafes and bar. Our grandchildren enjoyed the kids club, pools and water slides were a definate feature for them. If you get a chance, go and take a massage, its out of this world.
The staff, on all levels were very sensitve and attendative to all our needs, Thank you Shangri-La Tanjung Aru for our brilliant stay.
Carmen and Harry

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
1 Thank Carmen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 23 April 2014

We had a wonderful week at the Tanjung Aru hotel in Koto kinabalu at the end of our 8 week trip to Australia and New Zealand. We decided to stay here and relax for a week after our hectic schedule. It was just what we needed and it did not disappoint. It is spacious. Lots of areas to relax in without feeling crowded. The swimming pools are fabulous. We especially appreciated the adults only section of the pool. We upgraded to the kinabalu club which was well worth it. The club room where you take breakfast and your evening drinks has glorious views and again is for adults only. We loved it!

Room Tip: Definitely need to upgrade to a kinabalu suite. It works out as very good value.
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  • Stayed March 2014, travelled as a couple
    • Value
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Helpful?
Thank Helen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England
Level Contributor
48 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 23 April 2014

Great place for children or if you want a quiet life. I didn't go with children and not keen on children spoiling my piece and quiet, however this hotel catered for all. There is a pool for adults only which the life guards watch constantly. The children have a fantastic area to play and alive ly pool for them too. Food was excellent. Even had room service which was reasonably priced. The beach was limited space but not a problem if you like a pool. A large hotel with lovely staff and good restaurants. The beautiful sunset bar is a must and the BBQ food was excellent. A good alround hotel. Airport on 10 mins away. Sandakan is only an hour by plane and well worth the visit to Sepilok to see the organgutans.

Room Tip: Sea view is well worth it to see the sunset and just admire the view.
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  • Stayed March 2014, travelled with friends
    • Value
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    • Rooms
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    • Service
Helpful?
Thank WhizzerEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La's Tanjung Aru Resort & Spa

Property: Shangri-La's Tanjung Aru Resort & Spa
Address: 20 Jalan Aru, Tanjung Aru, Kota Kinabalu 88100, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Kota Kinabalu
#1 Romantic Hotel in Kota Kinabalu
#2 Business Hotel in Kota Kinabalu
#2 Spa Hotel in Kota Kinabalu
#3 Luxury Hotel in Kota Kinabalu
#3 Family Hotel in Kota Kinabalu
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Shangri-La's Tanjung Aru Resort & Spa 5*
Number of rooms: 495
Official Description (provided by the hotel):
A paradise for the senses surrounded by natural beautyA gentle breeze caresses your face as you wake to the sound of waves lapping the beach. The balcony opens up to an inspiring vista of sparkling coral islands and swaying of palm trees. Tunku Abdul Rahman Park, bordered by crystal clear waters and lush vegetation Sophistication surrounds you in a lavishly decorated suite inspired by Borneo’s rich cultural heritage. Shangri-La’s Tanjung Aru Resort and Spa, Kota Kinabalu, is a perfect tropical getaway, a luxurious tranquil retreat just a short drive from the city.Yet, excitement beckons as you set out to discover all Kota Kinabalu’s delights. Making your way to Kinabalu National Park, you are thrust into a jungle paradise of natural wonders, rugged landscapes and scenic beauty. From the Rafflesia, the largest flower in the world, to the famous Orangutans in their natural habitat, it only gets more breathtaking every step of the way.The afternoon is spent exploring the picturesque town of Kota Belud. As Sabah’s largest and most popular open market, you find gems of all sorts, ranging from handmade handicrafts to mouth-watering local delights like natural honey.Back at the resort, you look forward to a sunset cruise, which departs from STAR Marina, to catch Borneo's famous sunset. Not long after, you wind down at Coco-Joe’s Bar & Grill. Lounging atop one of the beach-dining platforms, over cocktails and a delectable seafood tower, you continue to enjoy the sound of overlapping waves on the shores of Sunset Beach. A pampering session at CHI, The Spa rounds off the day. With treatments based on traditional Asian healing philosophies, you lose yourself in an enchanted and indulgent journey, all on the resort’s private spa island.For every experience here, you are surrounded by natural beauty. And it all begins at Shangri-La’s Tanjung Aru Resort and Spa, Kota Kinabalu ... more   less 
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Also Known As:
Shangri-La`s Tanjung Aru Resort And Spa
Shangri-La`s Tanjung Aru Hotel Kota Kinabalu
Shangri Las Tanjung Aru Resort
Shangri Las Tanjung Aru Hotel
Shangri La Kota Kinabalu

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