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“great location”

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Shangri-La's Tanjung Aru Resort & Spa
Ranked #4 of 92 Hotels in Kota Kinabalu
Certificate of Excellence
Perth, Australia
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“great location”
Reviewed 2 May 2014

Stayed for 1 week . rooms were good , seaside view was great . nice breakfast . Relaxing pool area with great views . Went by bus to Rasa Ria to see the ornagutans and also had a rvier cruise --proboscis mankeys , firelfies were amazing .

Room Tip: Stayed in room with seaview --great
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  • Stayed March 2014, travelled with friends
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Helpful?
Thank RussMcI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,725 reviews from our community

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Rating summary
  • Location
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Traveller tips help you choose the right room.   Room tips (797)
Date | Rating
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English first
Orlando, Florida, United States
Level 3 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 2 May 2014

I travel all over the world on business and in Malaysia almost monthly - The Shang is terrible, there is no ATM there. Would you believe the gas station down the street has an ATM but the Shang cant provide this basic service. I tried to change my USD at the front desk, the ones I received from my bank prior to leaving and they have their own criteria to determine if they will convert them to RM (i.e. nothing prior to 2003) - so to completely embarrass me and cause great hardship I had to pick through my USD in front of other guests - This is absurd and the GM should be ashamed of this treatment. They have the audacity to suggest I take a taxi to the airport (15 minute drive) to go to the ATM...that is great, but without RMs worthless advice.

Now onto the hotel - the sunset bar...really like the cheap gas grill you are using to cook food. Like amateur hour during the sunset tour. You promote this in the hotel and only have 2 employees to serve 40 + guests...forever to get a drink.

Breakfast...for an international hotel - probably good to train your servers to understand basics like what Orange Juice is. I asked 3 times and she brought me a piece of paper to write it down...pathetic.

The upstairs bar...how about some appetizers - no menu, just drinks and a lost opportunity.

The rooms are average at best - for what you pay this experience is far short of acceptable. So next time I will stay at the Suterra...where they take my USD, have great service and over deliver.

Room Tip: Try the Surterra and hit the ATM at the airport before coming
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  • Stayed May 2014, travelled on business
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Helpful?
3 Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level 2 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 May 2014

It was our second visit to Shangri-la Tanjung Aru, and again we had a very good and relaxing experience.

I stayed with my three year old son in an ocean view room in tanjung aru wing, the view from our room is sooooo good and we could enjoy the amazing sunset from our balcony.

I would highly suggest STAR for families with kids. We had a lot of fun in the pool area, especially the water slides and ice-cream bar. Also, kids cool zone could let the parents to take a break or read a book, while their children can be kept occupied with activities and toys.

Service and environment were great, the room was spotlessly clean and breakfast had a lot food choices.

Definitely, we will visit this hotel again in future.

  • Stayed April 2014, travelled with family
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Helpful?
Thank PinguTsui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 4 Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 May 2014

I was very happy with my five days four nights at Shangri-La Tanjung Aru.
The pool and beach are lovely. Staff and included activities were very good - particularly the water aerobics with Paul and the flower arranging with Elda.
Enjoyed eating at the Italian restaurant. Loved the treatments I got at the Chi Spa (I had three and they were all amazing).
I also went to the sister resort (Shangri-La Rasa Raya) to see the orangutans which was really great & easy to organise (handled by the hotel).

  • Stayed April 2014, travelled solo
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Review collected in partnership with shangri-la.com

Helpful?
Thank NatashaC33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, New South Wales, Australia
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 April 2014

The location and ambience of the hotel was just glorious. Having expressed interest in going to see the Orangutans we were immediately directed to the tour desk to arrange a trip across to the Rasa Ria the next day - a definite must. We had also pre-booked prior to leaving Australia a trip on the North Borneo Railway - THIS IS A MUST DO, there were many disappointed guests at the resort hoping to have the opportunity to go but unfortunately both the Wednesday and Saturday trips (they only run x 2 per week) were fully booked.
The resort amenities are first class - breakfast catered for all tastes and the restaurant provided both in-door and out-door seating.
We took the opportunity of visiting the "world class" spa - an experience not to be missed.

Room Tip: Our room was in the "older" section of the hotel on the Ground Floor with an Ocean View...
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  • Stayed February 2014, travelled as a couple
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Helpful?
Thank Heather F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 April 2014

Interesting. The hotel is in a great location and the majority of staff and management are great. Consistency with execution would be useful. Upon arrival expect to be sold on an upgrade. If you accept this offer and agree to pay the additional cost of same, the process could be improved though clear terms and more direct communication about exactly what the cost is per night is and what benefits come along with the upgrade. Be cautious of the rate quoted, we were quoted a rate verbally for the whole stay which turned out to be a nightly increase rate once documents were presented. Was this an error or a sales technique. You be the judge.

The communication of the upgrade terms and conditions should also be stored on the internal system so that ambiguity and uncertainty are removed for other staff who you interact with. There is little point paying for the enhanced experience of an upgrade if it is not clear to hotel staff that you have indeed been upgraded and entitled to various concessions/benefits.

The purpose of the staff at the hotel should be to enhance and improve the experience to make guests want to choose the Shangri La group hotels in the future. In the main this is the case especially amongst the local staff. Some training and support is required for some of the Guest relation officers to ensure that understand their role in enhancing guest experience.

As a side note, breakfast in the main cafe is a fascinating experience in human interaction, but better avoided experience. Pay for the upgrade to the horizon floors to avoid the debacle.

Room Tip: Take the upgrade to the horizon floor but be clear about price in your discussions.
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  • Stayed April 2014, travelled as a couple
    • Value
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Helpful?
2 Thank Andrew M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kota Kinabalu, Malaysia
1 review
Reviewed 30 April 2014

Simply outstanding, the service on all levels no matter the area within the resort is professional, courteous and very friendly.

A great place to unwind and just soak up Shangri-La's famous service, it is that good

I Highly recommend the Shangri-La Tanjung Aru Resort and it matches the level of service I have now seen at 5 different Shangri-La facilities

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dazshez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La's Tanjung Aru Resort & Spa

Property: Shangri-La's Tanjung Aru Resort & Spa
Address: 20 Jalan Aru, Tanjung Aru, Kota Kinabalu 88100, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Kota Kinabalu
#1 On the Beach Hotel in Kota Kinabalu
#2 Spa Hotel in Kota Kinabalu
#2 Business Hotel in Kota Kinabalu
#2 Luxury Hotel in Kota Kinabalu
#3 Family Hotel in Kota Kinabalu
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Shangri-La's Tanjung Aru Resort & Spa 5*
Number of rooms: 495
Official Description (provided by the hotel):
A paradise for the senses surrounded by natural beautyA gentle breeze caresses your face as you wake to the sound of waves lapping the beach. The balcony opens up to an inspiring vista of sparkling coral islands and swaying of palm trees. Tunku Abdul Rahman Park, bordered by crystal clear waters and lush vegetation Sophistication surrounds you in a lavishly decorated suite inspired by Borneo’s rich cultural heritage. Shangri-La’s Tanjung Aru Resort and Spa, Kota Kinabalu, is a perfect tropical getaway, a luxurious tranquil retreat just a short drive from the city.Yet, excitement beckons as you set out to discover all Kota Kinabalu’s delights. Making your way to Kinabalu National Park, you are thrust into a jungle paradise of natural wonders, rugged landscapes and scenic beauty. From the Rafflesia, the largest flower in the world, to the famous Orangutans in their natural habitat, it only gets more breathtaking every step of the way.The afternoon is spent exploring the picturesque town of Kota Belud. As Sabah’s largest and most popular open market, you find gems of all sorts, ranging from handmade handicrafts to mouth-watering local delights like natural honey.Back at the resort, you look forward to a sunset cruise, which departs from STAR Marina, to catch Borneo's famous sunset. Not long after, you wind down at Coco-Joe’s Bar & Grill. Lounging atop one of the beach-dining platforms, over cocktails and a delectable seafood tower, you continue to enjoy the sound of overlapping waves on the shores of Sunset Beach. A pampering session at CHI, The Spa rounds off the day. With treatments based on traditional Asian healing philosophies, you lose yourself in an enchanted and indulgent journey, all on the resort’s private spa island.For every experience here, you are surrounded by natural beauty. And it all begins at Shangri-La’s Tanjung Aru Resort and Spa, Kota Kinabalu ... more   less 
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Also Known As:
Shangri-La`s Tanjung Aru Resort And Spa
Shangri-La`s Tanjung Aru Hotel Kota Kinabalu
Shangri Las Tanjung Aru Resort
Shangri Las Tanjung Aru Hotel
Shangri La Kota Kinabalu

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