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Shangri-La's Tanjung Aru Resort & Spa
Ranked #5 of 92 Hotels in Kota Kinabalu
Certificate of Excellence
Reviewed 21 July 2014

Was supposed to stay on the Tanjung Aru Seaview King but was so happy we took the upsell and changed to a Kinabalu Wing Club Room. The rate difference is so worth it.

Very good service, awesome personalized greeting for our anniversary and great amenties.

The whole resort is a WOW! Hope to return soon!

Room Tip: Book a room on the Kinabalu Wing and high floor to have a good view of the resort and more quiet are...
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  • Stayed: July 2014, travelled as a couple
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Review collected in partnership with shangri-la.com
Thank MaeCanuday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 21 July 2014

Had quite a pleasant stay at the room of the horizon club floor early this year. The room was clean and confy. Love their beach and views from room. A good place to relax when ones wish to laze around and enjoy vacations with calm and peace.

Am a member of the hotel group and have been staying in the hotel several times.

But there was a bad experience this time that we were not allowed to use the horizon club lounge for afternoon tea one day. According to the staff who blocked our way that they would only serve families with kids during certain afternoon tea hours (4pm??) That was indeed rude and humiliating. It is clearly a zero guest-friendly approach and the big let down part of the hotel.

  • Stayed: January 2014, travelled with family
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1  Thank Win555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2014

The quality of service, food and cleanliness at this hotel was not what we expected from the Shangri-La brand. We had to make numerous complaints and requests for even basic things such as room service menus.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
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Review collected in partnership with shangri-la.com
1  Thank K W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shangrila_TAH, General Manager at Shangri-La's Tanjung Aru Resort & Spa, responded to this reviewResponded 31 July 2014

Dear K W, please accept my sincere apologies for your poor stay experience. Could you kindly write to me at craig.powell@shangri-la.com with more information on your stay for our investigation and further improvement. Thank you and I look forward to hearing from you soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2014

We came here just after climbing mount Kinabalu looking for a bit of luxury. Like any Shangri-La property, it delivered.

We had an admittedly dreadful experience in the restaurant Peppino, beginning with the waiter asking us if we were sure we wanted the bottle of champagne we had ordered because it was "very expensive"; it wasn't expensive enough to pull that. The foie gras and steak pizza I ordered came with three tiny pieces of overcooked and tough foie gras. When I asked to see the manager, the head chef came to our table instead. A rude a brusque man, he mad no apology whatsoever, told me exactly how much in weight of each of the two billed ingredients were supposed to come on the pizza, and that they gave me new properly cooked pieces of foie gras, so what was my issue.

After several unsuccessful requests to see the manager, we left without signing the bill informing the staff we would do so as soon as the manager spoke with us and gave them our room number. Coincidentally, he arrived three seconds later as we were walking through the lobby.

I wish I remembered his name, because when the manager did arrive, he was great, and it is because of him I give the hotel as high a rating as I do. He listened to all of our issues and concerns, and he noted that the hotel is not just a place to sleep, but they pride themselves on the overall experience. He was sorry they had not been able to provide that experience and took care of our dinner.

Things will go wrong, but the most important thing is the recovery, and this hotel clearly values its guests.

I should also note, the food was delicious, so the chef has talent, but they should keep him in the kitchen.

The spa was excellent, and a massage was exactly what was needed.

The property is much more family focused than we'd originally anticipated, and there were many young children doing what young children do.

  • Stayed: November 2013, travelled as a couple
    • Value
    • Rooms
Thank bkeks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2014

We did not believe the accomodation, facilities or service deserved a five star rating. Kids club does not provide activities to cater for 9-12 year olds. The pool isn't big enough to cater for the guests. There isn't an adults only pool, just a rope across the pool. Room service was slow, cold and one meal not cooked propetly - crab- of all things. Our linen was stained and dirty on arrival. We had made arrangements to check in early. When we arrived after our tour, our rooms were not ready. The kids water park area is dangerous. The rubber over the concrete has eroded in parts. I tripped. Service is poor in the food and beveridge departments. We won't go back. Dissapointing considering they don't miss you with the price.

Room Tip: We had two rooms interconnecting in the kinabalu room with a garden view. An upgrade to an ocean vie...
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  • Stayed: July 2014, travelled with family
    • Value
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Review collected in partnership with shangri-la.com
9  Thank Jenny W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shangrila_TAH, General Manager at Shangri-La's Tanjung Aru Resort & Spa, responded to this reviewResponded 1 August 2014

Dear Jenny W, I'm truly sorry to hear of your disappointing stay experience. I have shared your feedback with the team and have personally seen to ensuring improvements are made to uphold our Shangri-La standard. Thank you so much for your comments and I look forward welcoming you to our resort again soon.

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Reviewed 18 July 2014

We stayed at the Shangri La for 2 nights. We asked for a quiet room & were given a room overlooking the chip & put area & a bit of the ocean. Really quiet but perhaps not the best view from the hotel the rooms overlooking the pool area have great views but can be noisy. We didn't have children but it most certainly is child friendly. Had cocktails at the sunset bar which was lovely and ate at the restaurant. Had seafood which looked great but was overcooked. The breakfast was good but the highlight was the spa treatment. My husband & I had a massage & it was one of the best I have ever had. The hotel is in a good location (you wouldn't walk to town from there) we caught a taxi into K/K walked around it is big & dirty. There is a large shopping centre over near the Jesselton Jetty with good shopping & a terrific Sushi bar best food we had in Kota Kinabalu. I would recommend the hotel it has a really nice pool area with a child free area for adults.

Room Tip: Depends what you are after quiet over near the pitch & put for the best views overlooking the po...
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  • Stayed: June 2014, travelled as a couple
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1  Thank Diedre_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2014

Excellent pool area for the kids and the ice cream bar was a big hit.
The Star Marina facilities were good fun as well. We travel for holiday 2 to 3 times a year and would come back again. The shopping center wasn't so great. We should of gone to the local Sunday market instead. Spa treatments were the fantastic.

Room Tip: The room was bigger than we expected and the Bathroom was very nice.
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  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com
Thank PFim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La's Tanjung Aru Resort & Spa

Address: 20 Jalan Aru, Tanjung Aru, Kota Kinabalu 88100, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Kota Kinabalu
#1 Romantic Hotel in Kota Kinabalu
#2 Family Hotel in Kota Kinabalu
#2 Spa Hotel in Kota Kinabalu
#2 Business Hotel in Kota Kinabalu
#3 Luxury Hotel in Kota Kinabalu
Price Range: £155 - £354 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Tanjung Aru Resort & Spa 5*
Number of rooms: 492
Official Description (provided by the hotel):
A paradise for the senses surrounded by natural beautyA gentle breeze caresses your face as you wake to the sound of waves lapping the beach. The balcony opens up to an inspiring vista of sparkling coral islands and swaying of palm trees. Tunku Abdul Rahman Park, bordered by crystal clear waters and lush vegetation Sophistication surrounds you in a lavishly decorated suite inspired by Borneo’s rich cultural heritage. Shangri-La’s Tanjung Aru Resort and Spa, Kota Kinabalu, is a perfect tropical getaway, a luxurious tranquil retreat just a short drive from the city.Yet, excitement beckons as you set out to discover all Kota Kinabalu’s delights. Making your way to Kinabalu National Park, you are thrust into a jungle paradise of natural wonders, rugged landscapes and scenic beauty. From the Rafflesia, the largest flower in the world, to the famous Orangutans in their natural habitat, it only gets more breathtaking every step of the way.The afternoon is spent exploring the picturesque town of Kota Belud. As Sabah’s largest and most popular open market, you find gems of all sorts, ranging from handmade handicrafts to mouth-watering local delights like natural honey.Back at the resort, you look forward to a sunset cruise, which departs from STAR Marina, to catch Borneo's famous sunset. Not long after, you wind down at Coco-Joe’s Bar & Grill. Lounging atop one of the beach-dining platforms, over cocktails and a delectable seafood tower, you continue to enjoy the sound of overlapping waves on the shores of Sunset Beach. A pampering session at CHI, The Spa rounds off the day. With treatments based on traditional Asian healing philosophies, you lose yourself in an enchanted and indulgent journey, all on the resort’s private spa island.For every experience here, you are surrounded by natural beauty. And it all begins at Shangri-La’s Tanjung Aru Resort and Spa, Kota Kinabalu ... more   less 
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Also Known As:
Shangri-La`s Tanjung Aru Hotel Kota Kinabalu
Shangri-La`s Tanjung Aru Resort And Spa
Shangri Las Tanjung Aru Resort
Shangri Las Tanjung Aru Hotel
Shangri La Kota Kinabalu

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