I travel in Malaysia a fair amount, and I thought that the price for a room here was okay for the room, but the service and location leave a lot to be desired. I had an accident before my holiday and was on crutches for this trip. We were booked in a room that was the farthest from the lobby and asked to be moved. We stayed for five days and were never moved.
At every opportunity, they managed not to provide normal hotel services. They could not exchange Thai Baht (Our flight had come directly 2+ hours from Bangkok, so I don't think we were the only people from Thailand there.) Room service barely spoke English and screwed up our order so badly we had to get the front desk manager to take it off the bill and order delivery. We asked for an electrical adapter and they didn't have one.
Bangkok was bombed over the New Years while we were staying and we needed to email people to make sure they were okay and to let family and friends know we were okay. The wireless service was not working and the very unsympathetic business center begrudgingly let us use their services that we were charged for even though the wireless (that is supposed to be free) did not work.
There is only a mall within walking distance, for everything else a car is needed. It is worth some extra money to stay in a more central area. Taxi fares can really add up and aren't always easy to find.
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- Also Known As:
- Palace Hotel Kota Kinabalu