Stayed here for 3 nights. Staff were very friendly but the service was awful. First day my room wasn't cleaned until 5pm. Next day it was cleaned but the tea/coffee etc weren't replaced and my friends' room didn't have the towels replaced. I had a standard room which is in the basement and has no windows which was not so good. Also the hotel wifi doesn't reach these lower rooms. However the room itself was OK, clean and comfortable and the toiletries were adequate, though no moisturiser. Slippers were provided. The shower water was really hot in the evening but only luke warm late at night and in the morning.
The service at breakfast was terrible. The used plates were not removed, we had to ask for them to be cleared. The food selection was good, but the bakery items were stale every day. And the dim sum were cold, as if they'd been stored overnight.
The swimming pool was murky, you couldn't see the bottom.
They were playing Christmas songs in mid Nov. That discouraged us from using the bar!
Having said all this it is a nice hotel. Only negative thing is the location, you really need a taxi to go anywhere and taxis in KK are expensive.
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- Also Known As:
- Palace Hotel Kota Kinabalu