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“Nothing Spectacular”

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The Palace Hotel Kota Kinabalu
Ranked #36 of 92 Hotels in Kota Kinabalu
Reviewed 15 July 2014

Check-in was friendly and simple and the lobby staff were very nice. The room was large, but very tired and worn. There were quite large gaps between the window and the walls and, as we had a room overlooking the pool and the trees, this was a little problematic - I'm quite a delicacy for bugs and skeeters. The breakfast buffet was nice though.

  • Stayed: July 2014, travelled with family
    • Value
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    • Service
Thank Katy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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85 - 91 of 249 reviews

Reviewed 11 July 2014

We picked this hotel because it was near to the airport as we had a plane to catch the next morning. The room has modern furnishings but a bit small-ish. Walls are probably thin because we could hear what was going on in the room next to us and the hallways. Otherwise, very clean and the breakfast buffet is great. They pride themselves for being eco-friendly which means no chlorine in the pool which suits us fine as we had a baby. We got lost getting there as we were driving ourselves and relied on goole maps. Suffice to say, don't trust google maps in KK. Its not updated. All in all an okay-ish hotel

  • Stayed: May 2014, travelled with family
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1  Thank IkhaZakariah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 June 2014 via mobile

We had an event in this place. While we were carrying instruments into the hotel, they want us to use their back lift and not their lobby, which was ok. But when asked for a trolley to carry the stuffs, their staff said that they don't have any. Even worse, their staff did not lift a finger or even to offer to carry. So we carried everything while they stood there watching. After a few rounds of carrying instruments from the car to the lift, we took the lift up to the function hall.

When we reached the floor, there were a few staffs on that floor. So again, we asked for a trolley to carry the things from the lift to the hall. The worker said that the only have it in their lobby. So we carried the things to the hall over few rounds. When we finished , I saw another worker pushing a trolley around for their own use... wow... awesome hospitality...

  • Stayed: June 2014
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1  Thank KennethMalaysia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2014

Based on my personal experience, this hotel is below expectation. Not very cooling air conditioner, toilet flush doesn't work well, television is way too small, no wifi available on the room. Should have choose the other hotel than this though but the location is pretty okay, will only choose this one again if there's no available hotel on kota kinabalu. I'll rate 4 out of 10.

  • Stayed: May 2014
    • Value
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Thank Invoker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 May 2014 via mobile

Date: 12/05/14
Room condition: comfortable n spacious room..just average decoration..dont have water pipe hose in bathroom..door lock should be check n repair..
Check in n out: friendly staff n fast process..need to pay RM50 for deposit..
Overall: Not bad..but still need to improve to be the best in kk..

Stayed: May 2014, travelled as a couple
Thank Azwan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2014

Let me clarify the title. Sometimes, the hotel lobby may not look anything nice, but the room is great. However, in this case of The Palace Hotel KK, while the lobby is modern, the Palace Suite is nothing like the lobby.

Conventional, dirty, small and only 2 power plugs in the room. Come on?

Whatever I have viewed on the website, the room I stayed has almost nothing matching that.

The wall seems to have been repainted without covering the furnitures while the painters were at work.

The table for one to work has ants.

BTW, the hotel is up on a hill, so if you are planning to walk out, depending on your stamina, you may want to get a cab.

Well, that is all.

Room Tip: Some where else.
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  • Stayed: April 2014, travelled on business
    • Value
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Thank SamuelTan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2014 via mobile

When we arrived they put us in a room in the basement next to the function room. Our view was a car park and there was a very loud disco going on. We complained and they moved us to the fourth floor for about £40. The wifi wasn't working on our floor but the room was fine. Comfy bed, nice bathroom, fridge and tv. £3 in a taxi into town or a 15 minute walk. The orangutan sanctuary at the rasa ria was about 45 mins by taxi and cost less than £20. The crocodile farm was only 5 mins from there and you can get a minibus back to the hotel for less than a taxi.

Stayed: December 2013, travelled as a couple
1  Thank Rich S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Palace Hotel Kota Kinabalu

Address: No 1 Jalan Tangki, Kota Kinabalu 88100, Malaysia (Formerly Berjaya Palace Hotel)
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Kota Kinabalu
#12 Luxury Hotel in Kota Kinabalu
Price Range: £31 - £49 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Palace Hotel Kota Kinabalu 4*
Number of rooms: 151
Reservation Options:
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Also Known As:
Palace Hotel Kota Kinabalu

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