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“Not quite five star.”

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Hyatt Regency Kinabalu
Ranked #6 of 92 Hotels in Kota Kinabalu
Certificate of Excellence
Reviewed 7 October 2012

We stayed here for 3 nights at the end of out trip around Sabah. We decided on a five star hotel for a bit of luxury. The location and room was great, but the service did not live up to expectation of a five star hotel. On the first night the room was only set up for single occupancy even though we were a couple. The second and third day our room was serviced our towels were taken and not replaced. The shower curtain was moldy. I know these small details seem petty but other five star hotels we have stayed in managed to deliver.
The hotel seemed geared up for more of a business guest than a couple on holiday.
Overall a pleasant stay though.

Stayed: October 2012, travelled as a couple
Thank Bethan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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953 - 959 of 1,533 reviews

Reviewed 5 October 2012

Well we stayed for 3nights and thoroughly enjoyed the stay. Nice hotel, exceptionally clean was a bit noisy due to some ongoing going construction work. Otherwise awesome. Rooms beautifully done up and had excellent buffet breakfast. Location very central to jetty for island hopping etc.

Room Tip: The sea view rooms had a spectacular view of the ocean
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  • Stayed: September 2012, travelled as a couple
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2  Thank RosetravelSandakan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2012

I stayed with my husband and daughter in August 2012. We had a lovely stay. The hotel was clean and centrally located, near to the waterfront and shopping centres. All the staff were efficient, helpful and extremely friendly, nothing was too much trouble. Our room was spacious, especially for three, much bigger than the majority of hotel bedrooms. The decor was trendy and modern, especially the bathroom. The lovely white fluffy bathrobes were a nice touch, especially useful for going down to the pool which was lovely and not overcrowded at all. The breakfast was great value for money, with plenty of choice for everyone. The cafe/bistro do a fantastic Wagu steak - amazing! We would definitely recommend this hotel for families and would stay there again.

  • Stayed: August 2012, travelled with family
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1  Thank Beckett27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 September 2012

Stayed at Hyatt KK for 1 night on business trip. Upon arrival I was a bit apprehensive as the lobby and coffee house area looked a bit dated. However, after checking in the room (booked a standard room) was very pleasantly surprised as room is very well furnished with modern concept furnishings and nice bathroom too. Room rate is inclusive of breakfast.

Location wise is right next to a shopping mall and bars. Highly recommended especially to business travellers. Hotel staff were friendly and apparently hotel rooms were refurbished 2 years ago. Overall with the quality of room and location this hotel offers value for money.

Room Tip: Standard room is nice enough.
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  • Stayed: September 2012, travelled on business
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Thank Amuseboys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 September 2012

I stayed here for 19 nights for a business trip. Really loved my stay here. From outside/ lobby, the hotel looked a bit tired and outdated, but once you're inside the room, it was really nice and comfortable. I was in club room facing the sea so i might be bias tho ;).
Location wise was good (walking distance to restaurants and pasar filipino). Right in front of Kentucky and nearby Burger King.
i ordered room service few times, and the food taste and quality did not dissapoint.
Overall, i had a very pleasant stay and would not hesitate to recomment this hotel.

Room Tip: Ask for Seaview rooms
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  • Stayed: December 2011, travelled on business
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2  Thank InaMann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 September 2012

stayed here on return from a climb to Mont Kinabalu, the room were nicely renovated and very comfortable. the gym and spa was well appointed complete with warm plunge pool, sauna and steam facilities .

the food offering at the cafe/bistro was ok and a decent selection of wine .

Room Tip: one of the newly renovated ones with an open bathroom
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  • Stayed: August 2012, travelled with friends
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Thank Indra R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 September 2012

I got a 9th floor deluxe room. When I came in I was impressed, well sized, recently renovated, and modern design. But then came the disappointments.

There is no bathtub, only a shower, no this is not a 3-star hotel this is a Hyatt!? Never saw a hotel room in this grade with no bathtub.

Housekeeping is terrible; at first I just realized the missing touches. There was no pen or pencil in the entire room, and there was no tooth brush either. But, I later realized that this was the small problems.

When I was ready to retire, I was shocked to see that the bed linen was simple dirty.
This was not a stain; it was dirt you could touch and feel! And if that wasn’t enough, the bed was full of human hair!
I don’t know if the linen wasn’t changed at all, or the replaced it with dirty ones.
I had to call twice until it was changed.
I tried to photograph the stain, but with my BB it is not so clear, anyhow you can see the hair and the housekeeping changing the linen.

Internet is only 1 hour free, and then you have to pay 20 MYR for 4 hours, or 30 MYR per day.

  • Stayed: August 2012, travelled on business
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9  Thank nomad6022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Kinabalu

Address: Hyatt Regency Kinabalu Jalan Datuk Salleh Sulong, Kota Kinabalu 88991, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Kota Kinabalu
#1 Family Hotel in Kota Kinabalu
#3 Spa Hotel in Kota Kinabalu
#4 Luxury Hotel in Kota Kinabalu
#5 Romantic Hotel in Kota Kinabalu
Price Range: £86 - £181 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hyatt Regency Kinabalu 5*
Number of rooms: 288
Official Description (provided by the hotel):
Experience five-star Sabahan hospitality at Hyatt Regency Kinabalu, the premier choice for business and leisure travellers to Sabah, the Land Below the Wind. This luxury hotel in Sabah is a mere 15 minutes drive from Kota Kinabalu International Airport, offering a central location in the heart of the city close to tourist attractions and stunning views of the famed sunsets in Kota Kinabalu. Unwind in one of our 288 spacious rooms and suites all exquisitely designed with sophisticated comfort in mind plus some of the best views in Kota Kinabalu including those of the sparkling South China Sea or the Kinabalu city surroundings. Dining options at our three Kinabalu restaurants and bars are a food aficionado's delight with some of the best food the city has to offer. Be it a dip in the blue waters of the outdoor pool, a relaxing massage at the Avantang Spa and fitness centre or a party at our Shenanigan's Fun Pub, our Kota Kinabalu hotel in Sabah has it all for you. ... more   less 
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Also Known As:
Hyatt Regency Kinabalu Hotel Kota Kinabalu
Hyatt Regency Kota Kinabalu
Hyatt Kota Kinabalu

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