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“smack in the middle of town”

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Hyatt Regency Kinabalu
Ranked #6 of 92 Hotels in Kota Kinabalu
Certificate of Excellence
Reviewed 13 January 2014

from the outside the building looks pretty simple, nothing fancy. inside the hotel dinning area was nice, it has a high ceiling right to the roof (glass) so it can be quite warm during the day even though it air condition. rooms of average size, beds are clean and soft. bathrooms could do with a renovation seems old but still clean. water pressure is good with hot water. room service is not super fantastic but you are always entertained. view of city is cheaper than view of the sea. this hotel is great for family since i's literary 2 minutes work to the shopping mall mat be even less. getting taxi is close by with KFC and Burger king just across the road, so i would rate it high for location wise. the hotel food selection are not bad to from Asian, western to Japanese. the hotel has a pool and gym

  • Stayed: October 2013, travelled with family
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Thank Terry R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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767 - 773 of 1,469 reviews

Reviewed 12 January 2014

We were impressed, the lobby was very grand and the check in staff friendly.

The rooms must have just been refurbished as they were exceptional and this was by far the best hotel we stayed in on our 3 week tour. Unfortunately the view from the room wasn't great, just buildings, but we weren't there to look out of the window.

We had the buffet on the first evening, which was accompanied by a pianist, it was lovely. We purchased a bottle of Cab sav which was 110 Mr - around £20 UK.

Breakfast was again buffett style and one of the best we'd had.

Complimentary wifi in the room plus a safe.

Hotel is situated on the waterfront near to the market so good location.

Pool overlooks the waterfront, we used it one morning, the one downside was that we had to walk through the dining area to access it, the staff sent us that way, and we could not see a back entrance to use.

Overall an excellent stay wish we could have stopped longer.

Room Tip: We were on the side overlooking shops and market - not a good view - ask for the waterfront if you c...
  • Stayed: December 2013, travelled as a couple
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Thank Thecatsmum4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRKinabalu, General Manager at Hyatt Regency Kinabalu, responded to this reviewResponded 15 January 2014

Dear BigMax123,

It gave us great pleasure to read your glowing remarks here at the Hyatt Regency Kinabalu!

We are delighted that you enjoyed your visit here in the beautiful city of Kota Kinabalu and are happy that we could contribute to making your Borneo experience a memorable one!

Thank you for your compliments on the rooms - we completed renovation on it some 3 years ago, incorporating a more Borneo ambience with wood and warm lighting. I'm sorry to hear you didn't enjoy the view as much. Perhaps you can request a sea view room on your next visit!

We are also glad to hear you enjoyed the convenient location and food - we strive to provide our guests a variety of options, from local to classic western comfort food.

Your comments on the route to the pool have been noted and we will try our best to address this in our future plans. The route through the Atrium is by far the most direct and convenient but we understand your concerns.

Thank you once again for your kind comments and feedback and we dearly hope to welcome you back to the Hyatt Regency Kinabalu in the near future.

Warm Regards
Arifin Darmawan
General Manager
Hyatt Regency Kinabalu

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Reviewed 4 January 2014

We were staying in early December for 5 nights in two rooms.
The staff were extremely friendly. Room was tidy and clean.
Basically you can walk to every major tourist places in town.
The Chinese restaurant on site offered good food and very good service.
We were impressed.

Room Tip: try booking for a sea view room and even higher level.
  • Stayed: December 2013, travelled with family
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1  Thank Barry K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRKinabalu, General Manager at Hyatt Regency Kinabalu, responded to this reviewResponded 15 January 2014

Dear Barry K,

We are delighted to hear that you had a great stay with us here last month and experienced the Hyatt trademark of authentic hospitality!

We are also pleased to hear the positive feedback including the friendly service from our associates and clean rooms. We strive on the best for our guests and we are glad that you appreciated our efforts!

The hotel's location in the central business district has always been one of our major drawing points and we loved that you took advantage of it to walk and explore this beautiful nature city of Kota Kinabalu, including the views of the South China Sea which our sea-facing rooms offer.

Let me thank you once again on behalf of Hyatt Regency Kinabalu for your remarks and we very much look forward to welcoming you back soon!

Warm Regards
Arifin Darmawan
General Manager
Hyatt Regency Kinabalu

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Reviewed 3 January 2014 via mobile

I enjoyed this hotel as an overnight location between flights. It is not immediately next to the airport but still a cheap $10 can ride away and one gets to taste some of the local culture. I strongly Recommend it as both a short and long stay location. The desk crew was helpful and the room service breakfast extensive and delicious.

Stayed: December 2013, travelled solo
1  Thank BorneoMel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2014

From the website I admit I had fairly high expectations about the hyatt regency. As soon as I saw it I was disappointed. The exterior is dated. Issues checking in because our room was not ready so we were offered a complimentary lunch which was nice. My main issue was the room. We got a room which overlooked the interior of the hotel, and not just the internal of the hotel, the view was the of a dirty awning and filthy concrete floor. Off to the side we could kinda see out but essentially it was an ugly perspective, and we were unable to open the window to fresh air. On the positive staff seemed to be nice (mostly), rooms cleanish, close to town. I woudnt recommend it cos of the nasty room though

  • Stayed: January 2014, travelled as a couple
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Thank Sweetness1001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRKinabalu, General Manager at Hyatt Regency Kinabalu, responded to this reviewResponded 7 January 2014

Dear Sweetness1001,

Thank you for taking the time to share your experience here at the Hyatt Regency Kinabalu with us. We are delighted that there were aspect of your stay here with us that you enjoyed - convenient location, good staff, and clean rooms, you e are deeply sorry to hear that we did not meet your expectations with the room view.

While we try our best to accommodate all our guests to rooms with views of Kota Kinabalu city as well as the South China Sea that usually awes our guests, this is not always possible especially during peak periods. Nevertheless, we apologise for failing to meet your experience and hope that you may give us the opportunity to welcome you to one of our sea view rooms in the future. Please do not hesitate to contact us should we be able to assist you.

Thank you once again.

Best Regards
Arifin Darmawan
General Malaysia
Hyatt Regency Kinabalu

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Reviewed 3 January 2014

My family stayed in the hotel for 7 days in X'mas. All the staffs are friendly and helpful. When checked-in at the hotel, the room was not ready. We did enjoy a free drink in the lobby lounge before receiving the room key. We love music in the restaurant. However, I am quite surprise about not enough parking lots. Whenever we drive back hotel, it is really difficult to find an empty parking lot. We need someone to park the car for us. If possible, please provide more parking lots for the hotel guests. Anyway, my family enjoyed our stay and great Christmas time in KK.

  • Stayed: December 2013, travelled with family
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Thank KarsonChan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRKinabalu, General Manager at Hyatt Regency Kinabalu, responded to this reviewResponded 7 January 2014

DearKarsonChan,

Thank you kindly for your positive feedback of your stay at our hotel over Christmas! We are delighted to be able to make your festive season holiday in Kota Kinabalu a memorable one.

Your comment on the parking space has been noted and will be discussed by our team. We will look into solving this problem of parking space for our guests as soon as possible. For your information, we provide complimentary valet parking service for our in-house guest's convenience.

Thank you once again for your positive feedback and we hope to welcome you back to the Hyatt Regency Kinabalu soon!

Warm Regards
Arifin Darmawan
General Manager
Hyatt Regency Kinabalu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2014

Spent two nights there Dec 30 to Jan 1. Location is right on the waterfront. Our suite was massive, but nothing special (aside from the huge, dead cockroach). Bed a bit on the hard side. Be warned that the a/c vent in the bedroom will direct cold air to your head while you're in the bed, which is annoying. Club lounge was nice and had a decent selection for evening cocktails. They didn't acknowledge my Hyatt Diamond status nor offer the requisite benefit. Otherwise, service was fine.

  • Stayed: January 2014, travelled as a couple
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Thank 54austin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Kinabalu

Address: Hyatt Regency Kinabalu Jalan Datuk Salleh Sulong, Kota Kinabalu 88991, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Kota Kinabalu
#1 Family Hotel in Kota Kinabalu
#3 Spa Hotel in Kota Kinabalu
#4 Luxury Hotel in Kota Kinabalu
#5 Romantic Hotel in Kota Kinabalu
Price Range: £79 - £219 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hyatt Regency Kinabalu 5*
Number of rooms: 288
Official Description (provided by the hotel):
Experience five-star Sabahan hospitality at Hyatt Regency Kinabalu, the premier choice for business and leisure travellers to Sabah, the Land Below the Wind. This luxury hotel in Sabah is a mere 15 minutes drive from Kota Kinabalu International Airport, offering a central location in the heart of the city close to tourist attractions and stunning views of the famed sunsets in Kota Kinabalu. Unwind in one of our 288 spacious rooms and suites all exquisitely designed with sophisticated comfort in mind plus some of the best views in Kota Kinabalu including those of the sparkling South China Sea or the Kinabalu city surroundings. Dining options at our three Kinabalu restaurants and bars are a food aficionado's delight with some of the best food the city has to offer. Be it a dip in the blue waters of the outdoor pool, a relaxing massage at the Avantang Spa and fitness centre or a party at our Shenanigan's Fun Pub, our Kota Kinabalu hotel in Sabah has it all for you. ... more   less 
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Also Known As:
Hyatt Regency Kinabalu Hotel Kota Kinabalu
Hyatt Regency Kota Kinabalu
Hyatt Kota Kinabalu

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