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“Excellent location - shame about the price” 4 of 5 bubbles
Review of Hyatt Regency Kinabalu

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Hyatt Regency Kinabalu
Ranked #4 of 91 Hotels in Kota Kinabalu
Certificate of Excellence
London
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Excellent location - shame about the price”
4 of 5 bubbles Reviewed 25 May 2010

Hi - i stayed in the Hyatt KK for a week whist visiting Borneo. Due to the limited number of 5* hotels in Kota Kinabalu (excluding resorts), it was a logical choice to stay in the Hyatt. Upon check-in i wasnt offered a discount or upgrade which i thought was a bit disappointing. We booked into a city view room - the rooms were clean and spacious. The bathroom was on the small side and was equiped with a traditional lie-down bathtubs. I personally prefer large walk-in showers. The breakfast was good thou. Location is excellent, right in the heart of the town a short walk to the harbour. What would have given this a 5* rating is if the price was lowered to align it to the service and qualuty. One last thing - the spa was great (esp after climbing Mt Kinabalu) but again over priced.

  • Stayed January 2010
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ramin3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,267 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (246)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
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  • Any
English first
Melbourne, Australia
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 bubbles Reviewed 18 May 2010

This was to be the ending highlight of a three week holiday around Vietnam and Borneo. We booked two nights at the Hyatt expecting its reputation to uphold our expectations. What a disappointment! They are doing refurbishments, which are way overdue, but no-one told us until we had booked in. They apparently do have re-furbished rooms but we were put in the old ones that have mold on shower curtains, worn carpets and dirty marks on the walls. I think maintenance has been put on hold on these rooms ready for re-furbishment.

The location is central, but with a roundabout just outside the window, the pier and river also right on the doorstep the noise of cars, buses, motor bikes and boats coming and going didn't allow for much rest. As if this isn't bad enough there is a nightclub down in the basement and my pillow felt like it was thumping til the early hours both th Thursday and Friday nights that we were there. Thankfully we weren't there for the Saturday night!! I think management need to decide whether they want to keep the nightclub patrons happy or hotel guests - hard to see them doing both.

The staff tried hard but even so the service was sub-standard. We would probably have accepted it if it wasn't supposed to be a five star hotel. We waited 45 minutes for a drink by the pool, with the pool attendant having to ring and chase it up four times.

This was also the only hotel in all our travels that didn't offer free internet access.

Very disappointed and certainly won't be recommending anyone come anywhere near this hotel.

  • Stayed May 2010, travelled with friends
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Bonmali352
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Level Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed 13 May 2010

This is a very tired and substandard Hyatt. I just needed one night in Kota Kinabalu before heading off to a different location for the rest of our vacation. Not knowing one hotel from another, I went with the name brand, assuming that offered predictable quality.

On the good side, the food was good (though not great) and reasonably priced. We had lunch in the Chinese restaurant in the lobby and then a buffet dinner also in the lobby. The location is also convenient to shopping, restaurants, and to the city center and pier.

Ironically, the location was also a negative. There was a foul odor coming from somewhere near the hotel, perhaps the pier. Traffic in the area was also occasionally loud. The worst part of the experience was the room. The carpets were dirty and worn, covered with patches in some spots. The beds were okay. While it seemed clean, it also had a musty and moldy smell. Hotels in the tropics are prone to mold, but I thought the Hyatt would suffer less from this problem. The service was friendly and efficient so few complaints there.

The swimming pool was fine but its location was terrible. Residents from the dilapidated apartment across the street looked right into the pool area so privacy was a problem. The pool was also set across from the street and the pier so noise and odors were abundant.

Had this been a local or no name value hotel, I would have been more pleased with the experience, but I paid a premium for the Hyatt brand but didn't get the value. The Hyatt either needs to step up its game here or sell this place.

R

  • Stayed September 2009, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Rexetersg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manila, Philippines
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 11 May 2010

awesome, Kota Kinabalu is situated on the tropical island of Borneo, and is the state capital of the Malaysian state Sabah, which is one of the two states of East Malysia. The location of the city is absolutely amazing; and from the airport it is just a short ride to mostly any hotel. You find a world class sailing marina and championship golf courses as well as both first class holiday resorts and good hotels for the budget traveler.

  • Stayed May 2010, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank msgelay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kitale, Kenya
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 6 April 2010

Brilliant service from the moment we stepped in! I had pre-booked a standard room and on check-in requested for the highest possible room with a sea view! The very helpful lady at check-in upgraded us to a spectacular room on the 10th floor with a beautiful sea view...and at no extra cost! The room was huge, king size bed, 40 inch plasma, open view shower - in a word, it was awesome!
Location is brilliant - walking distance to all the touristy areas and places.

  • Stayed April 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank StickyFingaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
59 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 bubbles Reviewed 11 March 2010

Good old legacy of fine comfortable service at Kota Kinabalu. Despite so many new luxury international hotel booming up, Hyatt still keep its charm and going from strength to strength. Location at downtown is the biggest asset. Service was immacuate and friendly. Room is spacious although can do with better lighting. Food in restaurant is deliciously great. I recommend the signature dish of Assam Pedas Oxtail.

  • Stayed February 2010
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JerryMJT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
176 reviews
150 hotel reviews
common_n_hotel_reviews_1bd8 207 helpful votes
4 of 5 bubbles Reviewed 2 March 2010

Ask for a refurbished room!
We stayed twice for 1 night on each occasion. The first night was in an unrefurbished 5th floor room, the other in a refurbed one on the 11th floor with a sea view. The contrast was stark.
The former was just ok, not Hyatt standard but adequate and all rooms are being updated. The new room was just fabulous! Having travelled to over 100 countries it had more style and was better designed than anywhere I've stayed. The pool is large and clean, the Chinese restaurant excellent and breakfast buffet good.
Beware using the internet in the Business Centre which is perhaps one of the most expensive in the world - $1 for 3 minutes.
A contrast to the excellent value for money for our overnight stays for which we paid just £80 per night.

  • Stayed February 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank afcok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Kinabalu

Property: Hyatt Regency Kinabalu
Address: Hyatt Regency Kinabalu Jalan Datuk Salleh Sulong, Kota Kinabalu 88991, Malaysia
Phone Number:
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Kota Kinabalu
#1 Family Hotel in Kota Kinabalu
#2 Spa Hotel in Kota Kinabalu
#2 Luxury Hotel in Kota Kinabalu
#5 Romantic Hotel in Kota Kinabalu
Price Range (Based on Average Rates): £
Hotel Class:5 star — Hyatt Regency Kinabalu 5*
Number of rooms: 288
Official Description (provided by the hotel):
Experience five-star Sabahan hospitality at Hyatt Regency Kinabalu, the premier choice for business and leisure travellers to Sabah, the Land Below the Wind. This luxury hotel in Sabah is a mere 15 minutes drive from Kota Kinabalu International Airport, offering a central location in the heart of the city close to tourist attractions and stunning views of the famed sunsets in Kota Kinabalu. Unwind in one of our 288 spacious rooms and suites all exquisitely designed with sophisticated comfort in mind plus some of the best views in Kota Kinabalu including those of the sparkling South China Sea or the Kinabalu city surroundings. Dining options at our three Kinabalu restaurants and bars are a food aficionado's delight with some of the best food the city has to offer. Be it a dip in the blue waters of the outdoor pool, a relaxing massage at the Avantang Spa and fitness centre or a party at our Shenanigan's Fun Pub, our Kota Kinabalu hotel in Sabah has it all for you. ... more   less 
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Also Known As:
Hyatt Regency Kinabalu Hotel Kota Kinabalu
Hyatt Regency Kota Kinabalu
Hyatt Kota Kinabalu

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