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“Service staff " Sour Face" @ Cafe”
Review of Promenade Hotel

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Promenade Hotel
Ranked #17 of 92 Hotels in Kota Kinabalu
Bandar Seri Begawan, Brunei Darussalam
1 review
“Service staff " Sour Face" @ Cafe”
Reviewed 22 March 2014 via mobile

Date of stay: 20 - 22 March 2014.
Room number: 1109
Room is great... No complained.
BUT, the Service Staff at CAFE is having SOUR FACE!!!! Seems not happy serving the customers...
I think the service staff @ Waterfront
Hawker Centre is giving better service than the hotel cafe service staff...
The last night stay @ KK.... My wife and me,,, went to Le Meriden Hotel KK, having our dinner ... The service being served to us is VERY EXCELLENT...
Future trip to Kota Kinabalu.. Will stay at Le Meriden Hotel, KK.

Stayed March 2014, travelled as a couple
Helpful?
Thank Ksjyusof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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608 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (119)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
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English first
Hove, United Kingdom
Level 4 Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 March 2014

The Promenade is a good basic hotel, with a fab swimming pool, breakfast buffet, comfortable ensuite rooms with views (some) of the Harbour, a decent but expensive bar and several restaurants and a shop - not to mention a gym and massage therapy clinic.

For £40 a night, you can have a hotel only 15 minutes taxi ride from the airport and a stones throw from the Harbour and waterfront and in the heart of KK. If you are looking for budget, there are plenty of other places nearby, but this one provided a definite base.

Over 5 nights, the Promenade became a home away from home - I was part of a British wedding party. The staff were friendly and extremely helpful to us, helping me deal with a booking problem with a flight change, and always on hand.

The hotel is a little ramshackle - reconstruction is currently underway, which I hope will make the Promenade more modern, although not too fancy, as the casualness of the place was a bonus.

In the room, the mattresses were comfortable, the shower very good and the air conditioning excellent. The room came with a mini bar, kettle and other niceties.

For a group our size (14), the bar with its live music entertainment, swimming pool and generous buffet breakfast and central entrance as a meeting space meant the hotel was spot on. The meals in the main restaurant looked compelling (although pricey at 88 ringet to 10 ringet eating at a local place) and the dim sum in the dim sum restaurant was average.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank miss_scribbler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 5 Contributor
41 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 9 March 2014 via mobile

Stayed here for 2 nights to do some quick diving off Kota Kinabalu. Location is a quick drive from the airport and eateries are within walking distance although the breakfast spread is pretty good for a 4-star hotel. The hotel is undergoing renovation - and rightly so - as its rooms look tired and dated. You can tell it was a good hotel in its day but refurbishment throughout is much needed. Still, it does its job especially for a short stay.

Stayed March 2014
Helpful?
Thank Elina N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canberra, Australia
Level 6 Contributor
34 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 9 March 2014

All i want is nice stay, room with space where you can put all your belonging without obstruct your way, swimming pool and decent brekky and that's all i can get from this PROMENADE hotel.Walking distance to KK waterfront which you can enjoy the view of the ocean with no wave because KK is the land below the wind. Tons of restaurant and cafe and traditional market within walking distance, money changer just around the corner not far from the hotel. I'll stay on this hotel when come back to KK

Room Tip: get room on the higest floor and ocean view for better view
See more room tips
  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hani J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Medias, , Romania
Level 3 Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 5 March 2014

i stayed in this hotel in july 2013 its a great hotel staff verry helpfull room are a littel bit smalls but the price is perfect.The room was clean everything was ok on tv not to much channels but who wants tv when the weather is great

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Szilard L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rajahmundry, India
Level 3 Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 February 2014

i stayed in this hotel for one day for job purpose. a very nice hotel. check in and checkout is smooth. comfortable bed. had a comfortable stay. there will be a concession on few food items which gives you to get items for a very less price. hotel is having pool. 10 to 15mins for kota kinabalu airport. very affordable rate. currently hotel is under renovation. room is little dark, no wifi in the room. but having lan cable for internet. totally stay is good.

  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maridiraju
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malaysia
Level 6 Contributor
125 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 15 February 2014 via mobile

Rooms are small, i got the one facing the sea (family room) kind off, although i needed an xtra bed. Deco was nice and it was clean. Not a bad hotel but pool is too small, not sure i would even call it a pool. It has i think 2 restaurant, a gym, a spa although i wouldn't recommend it. It's walking distance to the town, overall i would rate it 7/10

Stayed May 2013, travelled with family
Helpful?
1 Thank Terry R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Promenade Hotel

Property: Promenade Hotel
Address: Promenade Hotel No. 4 Lorong Api-Api 3 | Api-Api Centre, Kota Kinabalu 88000, Malaysia
Phone Number:
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#9 Luxury Hotel in Kota Kinabalu
Price Range (Based on Average Rates): £
Hotel Class:4 star — Promenade Hotel 4*
Number of rooms: 450
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Also Known As:
Promenade Hotel Kota Kinabalu
Promenade Kota Kinabalu

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