I stayed in this hotel recently from 23rd - 26th May for an outstation job. This hotel has one of the good location as it is near to malls and the market. From outside, the hotel looks modern but unfortuntately, the room that I stayed was nothing to shout about. It is a typical old school design. The steep price doesnt consumerate with the entire concept. There is no HBO or AXN channel except for TLC and Fox Sport and not forgetting the local channels. It is quite boring but this is what the hotel is offering.
Upon checking in, I had to ask the front desk staff whether I can check in instead of the person greet and smile.In the website, showed there is a gym but there was no indication of the facility. The room doesnt have a safe deposit box and the pillows are too soft and feels like it has not been changed for quite no of years. Some towel were changed ( I actually used the face towel but the housekeeping changed the rest except for that ) and the bath mat were not in a good condition.
This hotel needs a lot of refurbishment, training to their staff about hospitality service. At the cooffeehouse, me and colleague went to buffet line and upon returning, there was a tray on my seat and I believe the staff was unaware that we are still having our breakfast. The staff needs to learn and be alert on how the cutlaries are being placed on the table whether the guests are still eating or have finished dining.
I would suggest that those who wants to check into any htoel in KK, thouroughly do your research and decide after getting your findings.
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- Also Known As:
- Promenade Hotel Kota Kinabalu
- Promenade Kota Kinabalu