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“Nice place in the heart of the city”
Review of Promenade Hotel

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Promenade Hotel
Ranked #16 of 91 Hotels in Kota Kinabalu
New York City, New York
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Nice place in the heart of the city”
Reviewed 17 July 2014

Very nice hotel after a long journey in the jungles of Borneo. Staff was pleasant and very helpful, but I'd skip the food at the hotel for many of the better places around the area. Only a twenty minute drive from the airport so very convenient.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank HStevens1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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580 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (115)
Date | Rating
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English first
Sandakan, Sabah, Malaysia
Level Contributor
79 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 16 June 2014

Room: Booked a Promenade Superior room which gain access to the Promenade Club lounge located at 11 Floor. The room itself just completely refurbish with new -m-style modern look and facilities. Rooms like are controllable with just touch screen button. As a Promenade Club floor guest, a special dedicated check-in counter available at 11 Floor. Clean, new and modern as i describe the room. The room size just like getting small. This maybe due to the color of the room. but overall, I slept comfortably with the new bed.

Minibar: coffee, tea and other drinks are inside the room. A modern fridge which provided alcoholic drinks.

Bathroom - Bathroom looks a little bit smaller than before..Full amenities available. The glass door cannot be lock. Not ideal for non-couple. May I suggest simple lock at the bathroom glass door. Shower with high pressure water rain.

Location: Just a step to Hard Rock Kota Kinabalu merchandise shop. 10 minutes walk to Centre Point Sabah and 5 minutes walk to Wawasan Plaza. Good News for Seafood lovers, the hotel located just next to a large seafood restaurant.

Service - Staff is friendly and smile always. Check-in takes less than 10 minutes.
Value: Value for money as the hotel really did leave you unforgetable memory.Gym and swimming pool available for used together with high speed-wifi.

F&B: Breakfast was awesome. Lots of choices and taste was good. It was a good improvement since my stay on 2012. As a Club Floor guest, we take our breakfast at Club Lounge where it provide full breakfast. As for evening cocktail, I was surprise with the amount of excellent food available to guest as other hotel won't prepare so much food for guest compare to Promenade Hotel.. a very reasonable rate for a night at Promenade Superior Room.

Room Tip: choose higher floor with better view of Kota Kinabalu
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kennyahm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George Town, Malaysia
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 May 2014

We stayed May 24-25 & what was once a hotel with uninterrupted seaview is soon compromised by a hugh block of mall right across the road.
Room toilets have bad finish not commensurating with nice lobby impression. Bath doubling as shower stall had small patches of rust or enamel peeling. Shaving razor requested were not well made, and tube of foam was half dried, ouch! Skin lotion was half used.
Buffet breakfast is a disappointment with no serving of basic sausages, ham/bacon, etc, choices usually available at any other hotel of this standard. Fried egg take "ages" from the chefs.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TeikEe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 27 May 2014

I stayed in this hotel recently from 23rd - 26th May for an outstation job. This hotel has one of the good location as it is near to malls and the market. From outside, the hotel looks modern but unfortuntately, the room that I stayed was nothing to shout about. It is a typical old school design. The steep price doesnt consumerate with the entire concept. There is no HBO or AXN channel except for TLC and Fox Sport and not forgetting the local channels. It is quite boring but this is what the hotel is offering.

Upon checking in, I had to ask the front desk staff whether I can check in instead of the person greet and smile.In the website, showed there is a gym but there was no indication of the facility. The room doesnt have a safe deposit box and the pillows are too soft and feels like it has not been changed for quite no of years. Some towel were changed ( I actually used the face towel but the housekeeping changed the rest except for that ) and the bath mat were not in a good condition.

This hotel needs a lot of refurbishment, training to their staff about hospitality service. At the cooffeehouse, me and colleague went to buffet line and upon returning, there was a tray on my seat and I believe the staff was unaware that we are still having our breakfast. The staff needs to learn and be alert on how the cutlaries are being placed on the table whether the guests are still eating or have finished dining.

I would suggest that those who wants to check into any htoel in KK, thouroughly do your research and decide after getting your findings.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Reen373
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shah Alam, Malaysia
1 review
Reviewed 18 May 2014

Wrong timing for start since the it's under renovation when I arrived. From the rates charge, I do expect a higher standard of services. TV channels are too limited and it get worse since I don't speak Mandarin or Cantonese. Annoyed during breakfast, their crew having a good time giggling. So it spoilt my day eventually. Thumbs up for housekeeping and front desk.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BellaNM241
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 19 April 2014

Stayed on Nov 2013 for a business trip. The hotel located along side with top hotel in Kota Kinabalu. It is just beside the expensive seafood restaurant. In future, this hotel view that facing sea will be block by a shopping mall. The room is not well maintained and the lighting inside the room is creepy. During my stay, some floors is in renovation process and you can hear some noisy sound from your room.

I've organized an event here and the support staff for this event was not really helpful. Time management for the event setup is also poor. The technician is the one that assist us during the event. The hotel transportation is also quite expensive for us.

However, the variety of buffet lunch and breakfast is fascinating. A lot of food to be choose. The hotel location is only 15 minutes walking distance to Filipin Market. It is also nearest to seafood market. I bought a lot of lobsters here and make sure you go here as early as you can in the morning if you want to bring it back home.

Room Tip: Only choose this hotel if you don't have any other options.
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vr_mission
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Kota Kinabalu hotels

Kajang, Malaysia
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 3 April 2014

i stayed at this hotel for 3 days 2 night for some work purpose, so that includes my meals are being provided in this hotel too. the buffet is simply amazing, so delicious with lots of variety to choose, be it breakfast, lunch or dinner. really enjoyed it. the room is comfy, spacious and the staffs is very friendly and helpful too. the location is also great. it is within walking distant to the pasar Philippine and other shops if we want to do some shopping.no wonder this places is so pack with guest checking in. the only lack i can find about this hotel is the swimming pool is quiet small. i will definitely come again.

Room Tip: higher rooms are better. if possible, pick room with sea view, although city view isnt so bad either
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  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zazaaina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Promenade Hotel

Property: Promenade Hotel
Address: Promenade Hotel No. 4 Lorong Api-Api 3 | Api-Api Centre, Kota Kinabalu 88000, Malaysia
Phone Number:
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#9 Luxury Hotel in Kota Kinabalu
Price Range (Based on Average Rates): £
Hotel Class:4 star — Promenade Hotel 4*
Number of rooms: 450
Reservation Options:
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Also Known As:
Promenade Hotel Kota Kinabalu
Promenade Kota Kinabalu

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