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Review of Promenade Hotel

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Promenade Hotel
Ranked #17 of 92 Hotels in Kota Kinabalu
Kota Kinabalu, Malaysia
Level 6 Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 20 December 2009

I stayed here with clients who insist to stay at this hotel. In fact I've been staying here with various clients many times & received few complaints as well as compliments.

Some of the complaints are:
1. unprofessional frontoffice as registration takes too long.
2. unprofessional waiters
3. unprofessional housekeeping - recently all my clients' room has no towels. we took 6 rooms but all rooms without towels. when we asked for towels, it tooks about 1 hour for them to send it. and 1 of them has to wait 3 hours and at last the housekeeping dept only told him at midnight that the towel only ready by the next morning!

some of the compliments:
1. excellent & clean rooms.
2. nice massegeurs service.
3. helpful staff.
4. excellent facilities.

since there are many other hotels around KK, I will suggest my clients to take other hotels but if they insist to stay here, I've no objection though.


  • Stayed December 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1 Thank viral-group
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 December 2009

I stay here very frequently due to the location but will not be checking in too soon again mainly due to the terrible service especially from the front desk. Slow and staff don't seem to pay much attention. Something needs to be done about the queing system during check in/out and more signage is needed in this respect also.

The new renovation is awful and made the hotel look more like a 2 star. Saw similar renovations in a lower rated hotel.

I would also like to refer to the lost and found. Went there recently to collect on a friend's behalf and had to wait 35 minutes just to collect the item.

  • Stayed November 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1 Thank sparkg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Kota Kinabalu hotels

Singapore, Singapore
Level 5 Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 7 December 2009

Quite impressed with this hotel. Room was clean and spacious. Even though i booked a standard room (not sea view), i get to see the sea from my room because the window was at the side hence you still get to enjoy the view. Location was good because it is near the city centre; Warisan Square, the waterfront, the markets. Just fifteen minutes walk to the Gaya Sunday market.

Stayed December 2009, travelled with friends
Thank rjasmin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Promenade Hotel

Property: Promenade Hotel
Address: Promenade Hotel No. 4 Lorong Api-Api 3 | Api-Api Centre, Kota Kinabalu 88000, Malaysia
Phone Number:
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#9 Luxury Hotel in Kota Kinabalu
Price Range (Based on Average Rates): £
Hotel Class:4 star — Promenade Hotel 4*
Number of rooms: 450
Reservation Options:
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Also Known As:
Promenade Hotel Kota Kinabalu
Promenade Kota Kinabalu

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