I stayed here with clients who insist to stay at this hotel. In fact I've been staying here with various clients many times & received few complaints as well as compliments.
Some of the complaints are:
1. unprofessional frontoffice as registration takes too long.
2. unprofessional waiters
3. unprofessional housekeeping - recently all my clients' room has no towels. we took 6 rooms but all rooms without towels. when we asked for towels, it tooks about 1 hour for them to send it. and 1 of them has to wait 3 hours and at last the housekeeping dept only told him at midnight that the towel only ready by the next morning!
some of the compliments:
1. excellent & clean rooms.
2. nice massegeurs service.
3. helpful staff.
4. excellent facilities.
since there are many other hotels around KK, I will suggest my clients to take other hotels but if they insist to stay here, I've no objection though.
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- Also Known As:
- Promenade Hotel Kota Kinabalu
- Promenade Kota Kinabalu