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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
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Reviews (3,042)
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1,976 - 1,981 of 3,042 reviews
Reviewed 1 November 2011

We stayed for 8 nights at the Magellan. As soon as you enter the huge Lobby, you cannot fail to be impressed. From the chaps at the concierge desk to the main reception, the staff were lovely, friendly & very helpful. We stayed on a B&B basis and I have to say the breakfast was amazing, with virtually anything you can think of to eat, all freshly cooked & again all the cooks & waiting staff were so smiley & kind. Take a trip to the islands for the snorkelling but even the little hotel beach has a great many fish swimming around your feet! The only 2 down sides to the stay was the price of the drinks in the hotel, alcohol was very, very expensive, also the room we stayed in did have a musty smell, having said that it was very clean with a huge bathroom and great air con. My advice would be, do all the trips offered, stay at the Magellan & enjoy a wonderful stay in Borneo!

  • Stayed: October 2011
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2  Thank SUSSEXBB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 November 2011

Having read recent reviews I did wonder what to expect people seem to love it or hate it !!
Anyway I liked it .Staff were excellent. I stayed in the pacific club which is worth the extra,The rooms are large and spacious with a great view of the sea.Food is up to 5* so just go and enjoy.

Room Tip: Go for pacific club on the top floor ( 12th )
  • Stayed: October 2011, travelled as a couple
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1  Thank schalcs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 October 2011

Went to stay at the Magellan Sutera In October 2011 for 4 nights. We booked a club room which has its own checking in area and the price included breakfast and high tea. The check in was some how slow. The room was spacious but looks quite old. The bed was very uncomfortable though. We woke up with severe back pain every morning because the mattress was too hard for our standard. The high tea was a treat with lots of selection of food and drinks. We ate at the Fernando, Italian restaurant and it was very disappointing. Although we are the only customers there, the waitress/waiter could not remember our order and had to come back various times to ask. The food was very bad considering the price it charged. I suggest to avoid at all costs. Overall, it was a pleasant stay considering the price we paid but I still prefer the Shangri-la.

Room Tip: The club room has no balcony so if you would like a balcony you have to specify that. If you are to sit at the balcony in the evening, be aware of the mosquitoes!
  • Stayed: October 2011, travelled as a couple
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1  Thank evon47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2011

Pleasant spot, 3 hotels,we stayed in pacific, bit tired around edges,crumbling bathroom. I booked initially for 3 days as chill out spot cos of lord club.am single mum so creating some quiet time for me on hols also important. Kids club ok for sml kids but "lame" to quote 10 yr old son. Activities extra. Gd points about resort - 3 pools. Bad points, not many activities to do, everything costs extra incl beach balls at pool. Mandara spa great. Not too far to town do you can get away to do stuff which is gd as my kids got rapidly bored as did I. Also no kids tv channels, limited movie channels , no dvd players in rooms so entertaining kids in evening got a little difficult. Marina is kind of neat, spectacular sea life around boardwalk easily visible, kids loved crab spotting and watching all the fish. Plenty of island and diving tours for those who like. My kids too young and me lousy swimmer so not my cup of tea. Plenty of friendly staff but service in restaurants tended to slow and staff English often limited so be slow and careful when ordering. In retrospect wish I'd sprung for more and gone to shangrila or nexus. Stayed at le meridien after 3 days at pacific.

  • Stayed: October 2011
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Thank lushlykelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2011

Stayed in the Magellan and found the outside facilities very good with the grounds very neat. The staff as mentioned by many others are the backbone of the hotel. The letdown are the rooms themselves, I base this upon the three rooms we were using. All are very tired with old frayed carpeting, window fittings broken, ancient bathroom plumbing etc, just very old fashioned decor and overused rooms. The bathrooms are large but offer no 21st century facilities. It's all circa 1990. Also stuck in the 1990's is the in room entertainment. The TV's are old CRT models with rubbish clarity and the channel selection is really bad. Suggest the hotel management jump into the 21st century to see what's on offer from other resorts nearby.

  • Stayed: October 2011, travelled as a couple
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1  Thank KJB888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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