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“Great facilities for a family vacation” 4 of 5 bubbles
Review of Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
Ranked #7 of 91 Hotels in Kota Kinabalu
Kuala Lumpur, Malaysia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great facilities for a family vacation”
4 of 5 bubbles Reviewed 6 November 2011

i stayed 3 nite at this hotel and was happy with the facilties offered to the guests, indoor and outdoor activities. it was raining heavily on 2nd nite and we found out kiddies club at Magellan sutera that great place for the children. From the beach, swimming pool, food, the location.everything was memorable to us!

  • Stayed November 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank juhanis b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,474 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (571)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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  • Japanese first
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English first
Maryborough, Australia
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 4 November 2011

We had six nights in all at Majellan It was fantastic All staff were helpful and attentive Nothing was too much trouble Happy hour was awsome sipping cocktails and watchiing the spectactular sunsets Very relaxing and enjoyable holiday

Room Tip: Harbour rooms have great view of islands and sunsets
See more room tips
  • Stayed September 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JillTrevor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 2 November 2011

We recently spent 6 days staying in the club rooms at the Magellan. The holiday was wonderful. All who worked at the hotel were extremely friendly and more than happy to do anything to help with any problems. The club rooms are large and well set out.... the chocolates each day really appreciated. The hotel is part of a larger resort. When staying at the Magellan you are able to use the facilities at any part of the resort. The country club has a full sized bowling alley which charges a minimal mount for use. There is also a billiard room available for use. The Magellan itself has a great pool with a swim up bar for those who get thirsty. There is a children's club pool and playground for the younger ones. The resort has several restaurants. I am happy to recommend each of those we tried. As the resort is situated on the harbour there are water sports readily available for those who like them. A trip to the islands close by is also highly recommended. A trip to town is only about 10minutes away but to be honest........ there is little reason to leave the hotel complex. I have no hesitation in recommending this hotel to stay at. We are looking forward to the chance to return there soon.

  • Stayed October 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Brightspark19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
Level Contributor
34 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
2 of 5 bubbles Reviewed 2 November 2011

Disappointing stay from start to finish.

Firstly we arrived at the main reception, which turns out this wasn't the right place to go since we had a booking at Magellan Club, fair enough, it was an honest mistake. We were told to finish our drinks and "go down the stairs" to the right reception, however the concierge had our bags and didn't go down the stairs, there was no basic communication that we should follow him as he hadn't acknowledged us, we were told specifically to go down the stairs, where we got lost. Then we were treated like idiots by everyone when they hadn't communicated anything clearly, telling us to go one way when they really wanted us to follow someone else isn't clear communication.

Despite check in being at 2pm, our room wasn't ready till 3.30PM! It was very frustrating as it was about 35 degrees outside, we just wanted to shower and get changed after a long flight-instead we had to walk around killing time in the sun! The room had stains on the carpet, I think it may have been blood, also the carpet had lots of rips. No balcony, I think the cheaper rooms had balconies though.

There was no orientation around the property, we had no idea that the orange flags under the pool chairs were to be waved to get bar service (not really self explanatory), again, we were looked at like we were idiots for asking and trying to order drinks at Al Fresco.

The free wifi in the club was useless and cut out every 10mins, there's only free internet in the rooms if you have a cable, mobile devices and laptops are all wifi devices-no one travels with a cable these days.

The staff are also constantly in your face trying to sell you tours, I can't tell you how many times tours were being suggested to us, we only had a weekend, we wanted to relax and not feel rushed and pushed to go on tours. I had said this to one staff member that we didn't have time to go on a 12PM trip to the city as we didn't have time and wanted to relax around the resort. I asked about if it was difficult to getting a taxi and going in our own time and she mentioned a private car that could be booked and she'd look into it. Before I know it, she's booked us on a 12PM tour to see orangutangs at another hotel. It was really bizarre.

There are no ATMS on site, yet if you want to book anything with SeaQuest, you have to pay by cash. It made it difficult for us when we left as we had given all our RM to go para sailing so we had to go into the city and get cash before going to the airport, in the opposite direction.

This place was so disappointing

  • Stayed September 2011, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
5 Thank Pinkybee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NORTHANTS
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed 1 November 2011

We stayed for 8 nights at the Magellan. As soon as you enter the huge Lobby, you cannot fail to be impressed. From the chaps at the concierge desk to the main reception, the staff were lovely, friendly & very helpful. We stayed on a B&B basis and I have to say the breakfast was amazing, with virtually anything you can think of to eat, all freshly cooked & again all the cooks & waiting staff were so smiley & kind. Take a trip to the islands for the snorkelling but even the little hotel beach has a great many fish swimming around your feet! The only 2 down sides to the stay was the price of the drinks in the hotel, alcohol was very, very expensive, also the room we stayed in did have a musty smell, having said that it was very clean with a huge bathroom and great air con. My advice would be, do all the trips offered, stay at the Magellan & enjoy a wonderful stay in Borneo!

  • Stayed October 2011
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank SUSSEXBB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malaysia
Level Contributor
91 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed 1 November 2011

Having read recent reviews I did wonder what to expect people seem to love it or hate it !!
Anyway I liked it .Staff were excellent. I stayed in the pacific club which is worth the extra,The rooms are large and spacious with a great view of the sea.Food is up to 5* so just go and enjoy.

Room Tip: Go for pacific club on the top floor ( 12th )
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  • Stayed October 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank schalcs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed 31 October 2011

Went to stay at the Magellan Sutera In October 2011 for 4 nights. We booked a club room which has its own checking in area and the price included breakfast and high tea. The check in was some how slow. The room was spacious but looks quite old. The bed was very uncomfortable though. We woke up with severe back pain every morning because the mattress was too hard for our standard. The high tea was a treat with lots of selection of food and drinks. We ate at the Fernando, Italian restaurant and it was very disappointing. Although we are the only customers there, the waitress/waiter could not remember our order and had to come back various times to ask. The food was very bad considering the price it charged. I suggest to avoid at all costs. Overall, it was a pleasant stay considering the price we paid but I still prefer the Shangri-la.

Room Tip: The club room has no balcony so if you would like a balcony you have to specify that. If you are to...
See more room tips
  • Stayed October 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank evon47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

Property: Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
Address: 1 Sutera Harbour Blvd, Kota Kinabalu 88100, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Kota Kinabalu
#3 Spa Hotel in Kota Kinabalu
#3 Business Hotel in Kota Kinabalu
#5 Family Hotel in Kota Kinabalu
#5 Luxury Hotel in Kota Kinabalu
#6 Romantic Hotel in Kota Kinabalu
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) 5*
Number of rooms: 956
Official Description (provided by the hotel):
Sutera Harbour Resort is Malaysia’s foremost premier integrated property. The resort encompasses the luxurious accommodation of The Pacific Sutera and The Magellan Sutera hotels, a 27-hole championship golf course, Sutera Harbour Marina & Country Club, two Mandara Spas and a host of dining and recreational facilities. Sutera Harbour Resort is also affiliated with 5 other eco-destinations in Sabah managed through Sutera Sanctuary Lodges including Kinabalu Park, Mesilau Nature Resort, Laban Rata, Poring Hot Spring & Nature Reserve and Manukan Island Resort. The resort also offers a luxury charter division, North Borneo Yachting and steam locomotive through North Borneo Railway. ... more   less 
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Also Known As:
Sutera Harbour Resort (The Pacific Sutera And The Magellan Sutera)
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Hotel
Sutera Harbour Hotel
Sutera Harbour Kota Kinabalu
Magellan Sutera

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