New renovations at this hotel are fantastic upgrade to club floor worth the money.Friendly helpful staff good food and beautiful rooms overlooking golf course or ocean view, lovely pool with special areas for children.More
New renovations at this hotel are fantastic upgrade to club floor worth the money.Friendly helpful staff good food and beautiful rooms overlooking golf course or ocean view, lovely pool with special areas for children.MoreShow less
Thank you for sharing your review about your recent stay at The Pacific Sutera Hotel with us.
Your positive comments about the hotel, rooms, staff, and facilities brings joy to us. Our staff will be most happy to hear of your compliments. We are pleased that our always evolving efforts in producing only the best service for all our guests are recognized.
As you have highlighted, an upgrade to be Pacific Club guest is definitely worth it as guests enjoy personalised check-in, prime sea-view suites and exclusive dining for breakfast and cocktails at the Pacific Club Lounge - which we are sure you enjoyed during your time with us.
On that note, we look forward to welcoming you back to Sutera Harbour Resort!
We stayed in the Pacific Sutera, the hotel arm, and the rooms are standard hotel size, but very well appointed. The bathrooms had been renovated, all very nice stonework. Staff very friendly, you have access to the whole of resort facilities. Nice pools, some very nice restaurants. Your close into the city so easy to get to anything. Room service did forget to bring me ice once, but other than that very professional.
Thank you for taking the time to share this review about your recent stay at The Pacific Sutera Hotel with us.
Your positive comments about the rooms, facilities, and restaurants certainly made us happy. Our staff will be most delighted to hear of your compliments as they endeavour to consistently deliver a personlised level of service for each and every one of our guests.
As you have highlighted, the location of the Hotel is close to the city. At Sutera Harbour Resort, shuttle services within the resort and to the city are available granting guests easy access to shopping and entertainment.
We sincerely regret for any shortcomings that you had experienced and we have taken note of the issues which are being looked into by the concerned departments.
We look forward to welcoming you back to Sutera Harbour Resort!
We booked one night in The Pacific Sutera and we wished if we had more vacation time so we can extend and stay more. The hotel, room, service, restaurants were excellent. Very professional and relaxing environment with a high quality of food and restaurant with beautiful swimming pool and beach area. We will definitely come back again. Spa and Massage is great.
Thank you for taking the time to share this review about your 'excellent retreat' with us even though you were on a lightning visit. We share the same sentiment as you and wished you could have stayed longer!
Your compliments about The Pacific Sutera Hotel, guest room, service, and resturants are very heartwarming. Glad that you enjoyed the facilities such as the swimming pool, beach area and the spa.
We hope to have the pleasure of your return visit very soon!
8 nights of bliss in a club room with a view of the marina. Large room with king bed window lounges, desk and super bathroom. The resort amenities are excellent, we dined at every restaraunt without disappointment, all exceeded expectations. The complimentary drinks and finger food in the Magellan Club between 5.30pm and 7pm. were brilliant and truly free flowing. The club room staff were very attentive and more than helpful in arranging anything required, a special mention for Colin and Amber as stand out staff with a friendly professional attitude making us feel very welcome. Alfresco became a favourite eatery after enjoying brilliant sunsets
in the club room. The shuttle into town was great though a taxi was very cheap and easily arranged between shuttles. The pool area is also great, does not feel crowded, has friendly lifegaurds and great service from pretty much anywhere in resort for poolside drinking or eating. We had a choice of eating breakfast in the club room or five sails restaraunt. the club is very personalised service with small buffet and several menu choices with meticulous table service definitely 5 star, Five sails is a very extensive buffet with several cooking stations offering a vast variety of foods, I personally prefered the club room for the service, but Five sails offered excellent food and a far greater variety than anything I had seen before, both for breakfast and dinner. The lobby bar offers excellent service, an array of drinks and selection of cigars, with live entertainment each night with comfortable seating room to dance and offered smoking and non-smoking areas and a view of the pool and ocean. The fine dining option of Ferdinands Restaraunt is an option we used it to celebrate our final night at the resort, the atmosphere was quite opulent and the staff endeavoured to make us feel special, the food was good and an excellent variety of wine was offered.
Overall our stay was excellent all of our needs and requests were catered for. The use of the other hotel, country club and Marina Clubhouse facilities were terrific and there is enough to do within the resort or arranged from the resort to allow to stay longer than we did we did not take advantage of all on offer and our days and nights were filled with activity I highly recommend this resort. I did not use the spa and have rated it as good from what I heard others say though most said it was expensive.
Dear Vince H,
Thank you for taking the time to write about your recent stay experience at The Magellan Sutera Resort.
Your thorough review is succinct and accurately reflects us as a 'home-away-from-home'. It is important to us that your stay is as memorable as it is a comfortable one. As such, our staff endeavours to consistently deliver a personlised level of service for each and every one of our guests. We are certain that both Colin and Amber will be most delighted to hear of the compliments you have for them.
In addition, it is certainly a great choice to be a Magellan Club guest. This is because guests enjoy personalised check-in, prime sea-view suites and exclusive dining for breakfast and cocktails at the Magellan Club Lounge - which we are sure you enjoyed during your time with us.
As you have highlighted, there is enough to do within the resort. Being a 384-acre resort, there is a spectacular array of activities from its luxurious five-star resort, championship golf course, marina, recreational activities, spa and 16 F&B outlets.
We are glad that you had the opportunity to dine at our restaurants. Our culinary team and service team will be very happy to hear of your compliments. It is also a pleasure to know that you found the shuttle service into town very convenient. We are pleased that our always evolving efforts in producing only the best service for all our guests are recognized.
We look forward to your return and would like to thank you for recommending The Magellan Sutera Resort to other travelers.
Just got back from our third holiday at the Magellan staying 9 nights. Yes the rooms are looking a little tired but the room (we stayed in a Sea-view room) is still large, great shower, deep bath, huge bed, large balcony, lovely shampoos etc. Our room was serviced daily with a bed pull down service each night with chocolates on our pillows. The food is amazing! We ate every meal at the Magellan and would highly recommend the meals served at "Tariks Lobby Lounge" the lobster croquettes, the pizza's and the pepper cuttlefish were to die for, all for a ridiculous price of approximately $7. The Happy Hour cocktails (gorgeous) were only $4 each ..... unbelievable.
The pools are fantastic and never crowded, the corridors are very wide and we rarely passed other guests. The lifts are a added bonus.
The staff ..... well what can I say! Warm, friendly, efficient, caring - I could go on and on they were unbelievable they are definatley the jewel in the crown and without doubt made our holiday a very, very happy one.
My husband and I will return again as The Magellan has everything we could possibly want and we want to congratulate management on the facilities available but more importantly the wonderful staff some of which we will keep in touch with as we were treated as family.
Dear Oksannac C,
Thank you for choosing us as your residence in Kota Kinabalu and for taking the time to write this review.
Your review is succinct,accurately reflecting us as a 'home-away-from-home'. We are absolutely delighted to know that your recent staying experience with us is 'Still Brilliant' in your eyes even after the third stay. Your continuous support is highly appreciated.
Our team of service staff will be most happy to hear of your compliments and we look forward in welcoming you back again to Sutera Harbour Resort.
I stayed in an ocean view room on the top floor, the view is nice, room is a bit aged but still comfortable. I love the pool so much as it is very large. Watching the sunset at Alfresco was the highlight of the trip.
Thank you for taking the time to write a review about your recent stay with us.
We are delighted to hear that you had a 'Perfect Retreat' at Sutera Harbour Resort. It is certainly right to say that a must-do here is to watch Kota Kinabalu's amazing sunset view. Glad you made it the highlight of your trip.
We look forward in welcoming you back again to Sutera Harbour Resort.