We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“An Extremely Pleasant Experience” 4 of 5 bubbles
Review of Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
Ranked #7 of 91 Hotels in Kota Kinabalu
Perth, Australia
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“An Extremely Pleasant Experience”
4 of 5 bubbles Reviewed 18 September 2008

Apart from a slight hitch with our room booking [not the fault of the hotel but of our travel agent] I can honestly say that our stay at The Pacific Sutera was well worth the money we paid. The staff were always pleasant and helpful and nothing was too much trouble. The room was very comfortable and bright with a beautiful sea and pool view although I do think that the TV could do with an upgrade as could the televised content [no Australian content considering the amount of Aussie tourists that go there]. I must give special credit to two staff members who really went out of their way to be helpful. These were Jack [one of the Concierge's] and Jual [the pool manager]. These two guys really know their jobs and have a terrific rapport with the guests.
The restaurants and cafe's at both properties [Pacific and Magellan] are terrific and cater for all tastes. We tried them all. However, they could do with a lesson on how to make a good Pizza. This was the only bad meal we had at the Magellan. The base was way undercooked and the cheese was not Mozzarella [too much and too salty]. But hey, going to Malaysia for Pizza is like going to Italy for roti and curry!
The breakfast spread at the Pacific Sutera is one of the best I have seen! - And I have stayed at many hotels in the last 18 months having just completed a round-the-world trip which included the USA [east and west coast], Canada, Italy and Thailand. The only thing missing was real bacon.
For the golfers - you would be hard pressed finding a nicer course for the money - all 27 holes of it. Some of the holes are spectacular - running along the sea front. It even offers the option of night golf! The clubrooms and club restaurant are in keeping with the rest of the resort - excellent.
The free shuttle service is another added feature of the resort. It leaves every hour from 8am with the last one returning from the city at 9.20pm. Not too many resorts offer this service - especially in an air-conditioned 36 seater tourist coach.
All the bookings we made for various tourist activities went without a hitch - just further evidence of the efficiency of the staff at the Pacific Sutera.
After such a pleasant experience I can say for sure that we will definitely return one day.

  • Liked — Having a balcony and the fabulous views from it.
  • Disliked — The TV and the lack of any Australian TV content or news.
  • Stayed September 2008, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank swagman_perth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

2,474 reviews from our community

Traveller rating
    1,044
    944
    293
    113
    80
See reviews for
758
886
85
215
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (571)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Kuala Lumpur, Malaysia
Level Contributor
42 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 17 September 2008

cool place to chill out. not too far from the main town. hotel has tied up with some taxi drivers whom are ever ready available, rm10/way fixed rate. there's shuttle service every hour to major complexes in the city also. and if you don't mind, its about 15-20mins walk to Center point shopping complex. good walk after gorging the great breakfast buffet!

stayed in the double room with sea view in pacific sutera. really great view, esp during sunset. there's no balcony , unless you take the business club room. pacific building is higher than magellan. quite nice setting of the room. nice bath tub and shower. the furniture and fixtures are kinda old tho... breakfast is really a good deal, buffet style...they've everything from cereals, breads, buns, multi style omelettes, nasi lemak/kerabu (different menu every day), roti canai, goreng pisang, soups, porridge....its just so yummy!!

oh ya, the bar by the pool side...fabulous cocktails they concoct! there's a happy hour promo from 4-6, buy 1 free 1...the pina colada..yum yummy! get some alcohol, sit by the deck facing the sea, read a good book, or just laze...and watch sunset come over u... awesome :)

great place to chill out, but i think its tee wid pricey for the room type...

  • Stayed September 2008, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check-in / front desk
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank sugusmae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 17 September 2008

Having done my research on trip advisor we picked Sutera Harbour resort because it seemed to have so many different facilities which suited us. As this was our first holiday without our children we wanted to basically relax and enjoy our time together.

My husband and i chose to stay in the Magellan Sutera wing.
our room was great with all requirements of a high standard, king size bed, balcony, supply of bottled water daily etc

There is no beach (only a small man made one) but this had no no difference to our stay, even though we are both beach people.

You have use of the whole resort which is the Magellan Sutera wing, The golf club and The Pacific wing and can charge all the restaurants, bars etc to your room where ever you may be at the time.

We loved the pools in both hotels but i especially loved the pool in The pacific wing which had a swim up bar with Happy Hour "2 for 1" every day 2pm-5pm. If you actually wanted you could follow the Happy hours around and not pay full price for any beer or cocktails. The Magellan Sutera also has an olympic size swimming pool roped off for laps as well.

The daily breakfast selection was amazing, 2 mornings i found myself having delicious curries for breakfast a huge change from the usual weetbix!!!

The hotels run a free almost hourly air-con coach transfer to and from the city (approx 5 mins drive away) which was a great plus although a taxi was only RM10 (AUD3) one way.

We did a snorkel trip out to Manakan Island which departed as do many boats from the Sutera harbour which was another great plus to the hotel.

The staff was so friendly and polite always had a smile and a "hello" which made the holiday so memorable.

All in all i can only rave about this resort, its location in Kota Kinabalu, the staff, the pools, restaurants, the rooms, the view, the atmosphere at night with all the harbour alight and the amazing breakfasts made our holiday fantastic. We are already planning another trip this time taking our children. (hotel would be great for families) . Enjoy!!!

  • Liked — whole resort
  • Disliked — no beach
  • Stayed September 2008, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank Nik12Adelaide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petaling Jaya, Malaysia
Level Contributor
92 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
4 of 5 bubbles Reviewed 31 August 2008

Sutera Harbour is actually made up of four components, the Sutera Harbour Marina, the Sutera Harbour Golf Course, the Pacific Sutera Hotel and the Magellan Sutera Hotel.

The Magellan is the more upmarket resort catering for holiday-makers whereas the Pacific is a simpler business-class hotel.
If you stay in one hotel, you are basically allowed to use the facilities of the other.

Recently I stayed at the Pacific Sutera. Its a huge hotel, slightly older looking and less resorty than the Magellan. Ample free-parking available if you have a car. Booking a room was not a problem, just gave a call to the hotel and the room was reserved. Due to it being a peak season, additional charges were incurred, pretty pricy i thought for the Pacific.

Turns out when I checked in, the room was an Executive Room, had its own living room, a powder room and a huge bathroom. Two TV's, a fridge, complete sofa set and separate bedroom. Good view to the golf course, the city and the encircling mountains. Okay....acceptable for the price i suppose!

Lobby was huge, even had Wi-Fi access if you bring your laptop. The grounds were nicely planted, with a small pond with goldfish, a swimming pool and a small man-made beach. Now if you are looking for a beach holiday, you will be disappointed by the beach, but otherwise its a great place to view the nearby islands and the sunset.

Adjacent to the hotel is the Sutera Marina. Quite nice to take a stroll around to the Magellan on the other side. The water is surprisingly clean in the marina, you could actuall see crabs clambering on the rocks, little fish swimming under the pier, and even sea urchins. Also nice to take photos of the various boats anchored at the marina.

The Sutera is located halfway between the airport and the city centre, making it ideal if you have a car to go around. Really nothing major to fault with the Pacific Sutera, it seems to be really popular with Japanese, Korean and local tourists. If there is a grouse, the front desk services could be improved, seemed to be understaffed most of the times, and breakfast was packed with people. Shows you that it is a popular hotel for families, some people may not like the crowds.

Plus points is the good location, not in the hustle and bustle of the city centre, yet close enough by taxi. Lots of things to do within the grounds itself. And at least you are by the sea, unlike in the city centre, and get to see the beautiful KK sunset.

  • Liked — Lots of Grounds to Explore
  • Disliked — The Crowds
  • Stayed August 2008, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank Jadamros
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brisbane
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 28 August 2008

From the moment you arrive there are smiling staff every where. There is a choice of places at the hotel to eat, every where we tried was great. To top it off the 'Eggman' at Bfast was a master of his ommlett craft.
The Hotel its self is large with a great open entrance area (massive area) We stayed in the club rooms which were very spacious and comfortable. Bathrooms large and user friendly.
Pool area is very impressive and location wise it is only 10MYR to town in a cab or 15MYR if you are returning after midnight. Against almost any currency that is very cheap.

  • Liked — Every thing
  • Disliked — having to leave
  • Stayed August 2008, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank HolidayOnHarry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christchurch
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 19 August 2008

Our family group recently travelled to the Sutera Magellan for the second time in 3 years. We had so thoroughly enjoyed the previous experience that it was with some trepidation that we returned. We stayed for 12 days and with the ages of our party ranging from 40s to 80 years old we all found that the resort lived up to and exceeded expectations. The reception staff were always pleasant but often slow, as others have commented. We had an issue when the online booking site we used had quoted a rate 200 ringitts a night less that the rack rate of the Sutera. It took a bit of convincing the reception staff that the rate on our booking slip was correct! The concierge staff, as noted in other reviews, were outstanding. Our ocean-view rooms were all well maintained and well stocked with towels and toiletries. The beds were comfortable and the air-conditioning a welcome feature. The carpets are stained but this will be remedied next year when the hotel will undergo extensive renovations. We used the free internet connection on a daily basis, without any glitches at all. We ate at Spice Island (twice), Ferdinands (twice) and frequently at Al Fresco and the cafe at the Marina complex. The service and food were universally excellent. Our happy hour orders were remembered by the second day of our holiday (and we are not big drinkers!) as were our names. With the family occupying 3 rooms at the hotel, the staff managed well to correctly charge back our meals and drinks to the correct room. Nothing was ever too much trouble even when the resort was over-run with 200 boisterous Australians on a junket. We took the opportunity to dive, used the gym and spent many hours around the excellent pools. The location is one of the highlights of the resort. Watching the amazing sunets was a favourite. I am at a loss to understand why anyone would prefer to stay in town surrounded by noise and some very average restaurants when you have the ambience of the Magellan as an alternative. We had a great time and will be back.

  • Liked — The overall ambience
  • Disliked — The reception staff
  • Stayed August 2008, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank AnnaChristchurch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai, United Arab Emirates
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 16 August 2008

My family and I (two kids 8 and 10) came to The Magellan for the second part of our vacation (first 6 days were in Kuala Lumpur)
When we arrived we were taken to our standard room but found the beds too small for all of us. Long story short - the reception staff couldnt or wouldnt help us, but the assorted concierges were AMAZING and we ended up with a suite with an ocean view.
Asidef from that our stay was great and we enjoyed everything about it. We will be going back.

  • Liked — View from the room
  • Disliked — Nothing
  • Stayed August 2008, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank advano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Kota Kinabalu
1.2 mi away
Le Meridien Kota Kinabalu
Le Meridien Kota Kinabalu
#5 of 91 in Kota Kinabalu
4.0 of 5 bubbles 1,980 reviews
1.6 mi away
Hyatt Regency Kinabalu
Hyatt Regency Kinabalu
#3 of 91 in Kota Kinabalu
4.0 of 5 bubbles 1,304 reviews
10.6 mi away
Nexus Resort & Spa Karambunai
Nexus Resort & Spa Karambunai
#12 of 91 in Kota Kinabalu
3.5 of 5 bubbles 1,264 reviews
Show Prices
Show Prices
Show Prices
14.3 mi away
Shangri-La’s Rasa Ria Resort & Spa
1.7 mi away
Hotel Sixty3
Hotel Sixty3
#1 of 91 in Kota Kinabalu
4.5 of 5 bubbles 614 reviews
1.9 mi away
Hotel Eden54
Hotel Eden54
#2 of 91 in Kota Kinabalu
4.5 of 5 bubbles 1,147 reviews
Show Prices
Show Prices
Show Prices

Been to Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

Property: Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
Address: 1 Sutera Harbour Blvd, Kota Kinabalu 88100, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Kota Kinabalu
#3 Spa Hotel in Kota Kinabalu
#3 Business Hotel in Kota Kinabalu
#5 Luxury Hotel in Kota Kinabalu
#5 Family Hotel in Kota Kinabalu
#6 Romantic Hotel in Kota Kinabalu
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) 5*
Number of rooms: 956
Official Description (provided by the hotel):
Sutera Harbour Resort is Malaysia’s foremost premier integrated property. The resort encompasses the luxurious accommodation of The Pacific Sutera and The Magellan Sutera hotels, a 27-hole championship golf course, Sutera Harbour Marina & Country Club, two Mandara Spas and a host of dining and recreational facilities. Sutera Harbour Resort is also affiliated with 5 other eco-destinations in Sabah managed through Sutera Sanctuary Lodges including Kinabalu Park, Mesilau Nature Resort, Laban Rata, Poring Hot Spring & Nature Reserve and Manukan Island Resort. The resort also offers a luxury charter division, North Borneo Yachting and steam locomotive through North Borneo Railway. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Asiatravel.com Holdings, Ctrip TA, Agoda, Hotels.com, Southall Travel, Holiday Gems, Odigeo and Travelbag so you can book your Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sutera Harbour Resort (The Pacific Sutera And The Magellan Sutera)
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Hotel
Sutera Harbour Hotel
Sutera Harbour Kota Kinabalu
Magellan Sutera

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing